The document contains a quiz about phone etiquette and proper customer service procedures. It addresses topics like what it means to place someone on hold, appropriate language to use during calls, asking permission before putting a caller on hold, apologizing for delays in service, and the importance of a well-written resume. The quiz consists of 12 multiple choice questions testing comprehension of phone and customer service terminology and best practices.
The document contains a quiz about phone etiquette and proper customer service procedures. It addresses topics like what it means to place someone on hold, appropriate language to use during calls, asking permission before putting a caller on hold, apologizing for delays in service, and the importance of a well-written resume. The quiz consists of 12 multiple choice questions testing comprehension of phone and customer service terminology and best practices.
The document contains a quiz about phone etiquette and proper customer service procedures. It addresses topics like what it means to place someone on hold, appropriate language to use during calls, asking permission before putting a caller on hold, apologizing for delays in service, and the importance of a well-written resume. The quiz consists of 12 multiple choice questions testing comprehension of phone and customer service terminology and best practices.