404Total Quality Management

1) Total Quality Management (TQM) focuses on

a) Employee
b) Customer
c) Both (a) and (b)
d) None of the above

2)TQM & ISO both focuses on

a) Customer
b) Employee
c) Supplier
d) All of the above

3) 9-According to Deming, Quality problems are

a) Due to management
b) Due to method
c) Due to machine
d) Due to material

4)While setting Quality objective, ________ to be considered.

a) Material quality
b) Customer need
c) Market demand
d) All of the above

5) CMM stands for

a) Capability maturity model

b) Capability monitoring model
c) Capability measuring model
d) Capability matching model

6) While setting Quality objective, ________ to be considered.

a) Customer need
b) Organizational need
c) Supplier need
d) Worker need

7) -The following is (are) the machine down time.

a) Waste
b) No material
 c) Breakdown
d) All of the above

8) Yield losses” belongs to which among the four core categories of cost of quality?

a) Appraisal Costs
b) Prevention Costs.
c) External Failure Costs
d) Internal Failure Costs

9)Define TQM

10)What is Statistical Quality Control(SQC)

Write short Answers

a) Write note on Quality Management Awards
b) Describe Demings' 14 point philosophy