BUS 101 Assignment Fall 2018

Name: Sarah Daryanti

ID: 10124434

Course Name/Code: BUS 101

Assignment Question: Interview a senior manager at a local company (any sector). Ask that

manager if he or she believes that leadership can be taught. What are the key implications of

his or her position as a leader?

Assignment Count: 1

Answer:

I have conducted an interview with F&B expertise where he called himself as wine

and fine dining connoisseur, who had been in the industry for more than 10 years. He studied

F&B Management in Canada. He had a lot of experiences to be a trainer of wine courses, and

he worked for some restaurants as a general manager, and the one is at ToGo Café and

Gourmet located in Jakarta, Indonesia. More of it, he also holding share in some restaurants,

he is Mr. Ponti Young.

Mr. Ponti does believe that leadership can be taught. It was expressed by how he

learned from the older managers who operate the same business. He seeks their knowledge,

digging any kind of lesson he could get from the seniors, big player and many more

intelligent people, then he applies the lesson within the restaurants where he runs in.

What are the key implications of his position as a leader?

He is a bold leader. He emerged a good leadership by acquiring a good practice in the

management. On the contrary of having a deep intervention to the entire process of the
business in the restaurant, he gives the duty of supervising to the supervisor who can perform

the work and knowledgeable in the particular areas. By delegating and trusting the

subordinates, he could manage his task a lot easier. Once a week, the management is required

to hold a meeting without him, and once a week meeting with him. The meeting which held

without his presence as a general manager was intended to solve any problems that arise in

the process and help them gather the thoughts to resolve and regain a better performance and

outputs. They were required to think together and maximize their capabilities to achieve

optimum results. This opportunity is necessary to be attended by all the management team

because they will come up with an option which they think together based on their personal

experience or troubles within the business process. And it will also come up with a set of

solutions which they decided to agree together. Hence, the once a week meeting with the

general manager, Mr. Ponti, will be the chance for assessment of the set of solutions they had

offered to him. Later on, he will approve, evaluate, reviews, and give them insights and

advices to fix any matters exist in the company and empower them to do their best. This

process both help him and his subordinates as it is more efficient and effective to do. The

manager will know the details of how the business operates their services to its

customers/consumers from the first-line employees who work closest to the customers. Such

as the server, waitress and waiters, in order to get genuine information about how the

customers feeling from the service (Food and Beverages) which provided to them. This

approach also works by providing guest comment card which continually asked to be filled

by the employees to each customer who visits the restaurant.

He believes that as a leader, it doesn't mean he is the most perfect in any particular

work in the business. He knows that he should hire people who are more intelligent than him,

in the particular area they work for. From that process, he later could give the freedom to the

employees to maximize their potential and doing their best to achieve maximum output for
the company. In short, he must make sure that the people whom he hired are the best people

he could rely on and he could trust in relation with their every expertise and capabilities to

help the company run the business. By the process of recruitment, he is the most selective to

selecting the candidates. The experienced candidates will be given an amount of test of how

to operate the duty was being asked for and he will evaluate their abilities. Furthermore, he

also never missed to scale and trace the candidate's past job by searching related information

about their backgrounds. Not only by evaluating the reference letter, he will also give a phone

call to the latest company which the candidates work at. And sometimes, he will give a direct

call to the owner of a company/restaurants who also his colleagues. Since food and beverages

company is not a big industry as other companies who perform a different kind of business,

the people who work in the scope of restaurant industries will not be as much as others. In

fact, the big player could operate more than 5 licenses of a restaurant with hundreds of

branch. So it will be a benefit for Mr. Ponti to gather information of a candidate just by

listening to the recommendation and perspective from his peers which the candidate ever

work with them before. Thus, a performance background of FnB workers is the thing they

should keep up if they want to keep their work in FnB areas. Because there's a list of

blacklisted people in the business which they keep to support each other business by not

hiring a blacklisted person in the business. This scheme of the process shows us how intimate

the people who work in the areas of Food and Beverages that they are still caring for each

other business while competing in the same areas of business.

The urges to produce an optimum performance will also lead the leader to strive to

think of how to perform the business better. Regarding this matter, Mr. Ponti was never

stopped to give training to the employees. As in Togo Café, they had a most likely product

which made the customers coming back every day, which is Togo's Coffee. From fresh

coffee beans, and fresh milk steamed for a cup of cappuccino, latte and many other coffee's
menus, the speciality taste of coffee will never fail to attract the people to sip from their

takeaway cup. Hence, the urge to keep the same taste of coffee produced every day is another

homework the company will carry. In order to solve the case, Mr, Ponti arranged two to three

coffee training in a year for the baristas he had. They were trained to produce a better quality

of coffee and trained to replenish the latte art to attracts more customers to come.

Despite being bold, he is always trying to engage the employees by giving praises and

rewards once they accomplished their job well and resulting in great profitability. By giving a

warm smile once he enters the restaurants, build a one on one communication to the

employees. Asking about their families condition, and support their work verbally, had turned

his actions into a positives engagement from the employees. Hence, they do not feel that they

only work there as workers, but they have the same feeling that they are owning the

company. This entire work of providing a good leadership had successfully transformed

ToGo Café as the most visited restaurant on a daily basis for the last few years. As the widely

known statement which stated that, happy employees, happy customers. Loyal employees,

loyal customers.
 References

Daryanti, S. (2016, June 7). Personal Interview

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Grade 94.00 / 100.00

Graded on Thursday, 24 January 2019, 8:09 AM

Graded by
Mansoor Danish

Feedback comments AsSalaamualaykum

Well done interviewed. Keep up the good work.
Mansoor