UNIT II

THE OFFICE

I. Having read the above passage, answer these questions in your own words:

a) How would you describe the function of the office?

 An office may function as administrative back-up for the organization .
b) To what extent do you think office work is boring?
 An office can be boring when you have to perform some repetitive tasks but most of
the times an office is a very alive place as there are employers answering the phone ,
others delivering the mail.
c) Why do you think the receptionist has a responsible job?
 The receptionist has a very responsabile job asthey create vital first impression which
often determines whether we get the order or not.
d) What do you understand by the term a paperless office?
 A paperless office refers to that the work once done by a secretary or other employees
is replaced by a keybord or-other device to communicate with the computers wich
controlall the electronic devices in the office.
e) What sorts of equipment would you expect to find on the desk of an executive in a
modern office?
 I would expect to find out on the desk of an executive in a modern office electronic files,
multi-functional printer , an intelligent keyboard able to control all the electronic devices in
there.
f) Why do office workers need to know a lot about business operations?
 All the office workers need to know a great deal about the bussniess because when
customers visit the office , or telephone , they naturally expect the saff who deals with
them to be knowledgeable. They expect their enquiries to be dealt with courteously.
g) What would be the effect if office workers were inefficient or poorly motivated?
 If a customer comes across with inefficient and poorly motivated worker in an office this
may determine him/her not to order or buy something from that organization.
h) What is Video-conferencing?
 Video- conferencing is a discussion among members from different parts of the world ,
although they are thousands or miles apart they are able to see and hear each other
with the help of the internet.
i) What social implications do you see resulting from the impending changes?
 As far as I am concerned , these impending changes can have serious social implications
as many of the office workers will lose their jobs once the paperless office is being
introducted.