Question number 3

Develop a structured interview form that we can use for hiring (1) store managers, (2) with staff, and (3)
counter people/Pizza makers.
Answer: To enter into a career, interview is considered as the first step. A job of waiter /waitress
is one of the hardest job. The job of waiter is servicing the customers. If a person I want to join the job
then and he/she have to make it sure that the potential customer impress in first meeting with his/ her
personality . To select the store manager/with staff and counter people/pizza maker a company need to
take interview of the candidates (the people apply for the job). Interview procedure is based on question
answer session and the employer in order to find out potential employee try to ask some tricky questions.
Because they want only those employees who can work with their full potential for betterment of
organization. Here is a list of some questions which an employer can ask for a candidate at the time of
interview for selection. By practicing these questions one can make interview impressive and leading
towards permanent job position in a specific company.
Structured interview form:
Name of the applicant
Position applied for
Date of the interview
1. Store manager:
The life of a restaurant manager is very busy. At the time of weekends days become more hectic
for a manager. Sometimes he needs to do late night work. If an employee is absent for a day, the
manager have to do the job, no matter which kind of designation he have. Managers job hours and
work nature is very irregular. It is very important that the manager have to know all the information
about the organization (up to bottom). Being a manager is not an easy task. It is not like that sitting
comfortably behind a desk in the chair and doing chit chat with the customer. Sometimes there can
create many irrelevant situation because of an cooperative staff and unfriendly customer. To control
this kind of situation a manager has to have a lot of patience. To identify a suitable manager for the
restaurant (Angelo’s Pizza) some questions can be asked_
A. Why do you think you want to work here?
B. Tell me about the first job you did and you got paid for. What did you learn from the job?
C. Tell me about your leadership activity and your experience?
D. Tell me the difficulties you face?
E. What do you like or not like about the restaurant industry and why?
F. When I call your last manager, what will he or she tell me about you?
G. What are you most proud of in your career?
To know about the ability to learn from experience candidate can be asked that if you could
change one wrong decision you have made in the past which would it be and why?
2. Waiter and waitress:
Every important thing in restaurant business is the behavior of the waiters and waitresses of the
restaurant and their service and conversation style with the customer. The waiter or waitress
should be kind, polite, accurate and enough smart to communicate with the clients and take their
 orders very fast. Remember the most important traits employers look for in a great server is
friendliness in organization . so during interview a candidate should smile and make proper eye
contact. A waiter and waitress have to work quickly and under pressure while maintaining poise.
Some questions can be asked in the interview board like these_
a. What do you love about the restaurant job and what do you hate and why?
b. What are the basic rules for waiters?
c. What do you know about the service and different types of menus?
d. Experience about this kind of job?
e. What are the difficulties in this job?
f. How can you explain the menu items in front of the customers?
g. How will you handle the problematic customer?
h. how will you convince customer for another toys if he is your hard order is not available
at that time?
i. How can you manage stress at workplace?
j. Why do you want to join us?
after getting the answers employee can know about the management skill and develop
strategies and personality and leadership skills.
3. Pizza makers/counter people:
The job of a pizza maker is preparing pizza, doing dishes, working with customer and the
counter people will engage with the work of cash register, training the new employees. Some
questions for example which can be asked in the interview for identify Pizza makers and counter
people for a restaurant.
a. Why should we choose you for the job?
b. Work experience?
c. Passed hygiene pass?
d. What does the word “pizza” mean to you?
e. Any references?
f. What are your strengths and weakness?
g. Do you have any ideas how to make our Pizza business better?

Thus, a restaurant can hire store managers Pizza makers counter people waiter and waitress.