Improve Your Meetings: Class Material on Effective Communication

UPM-CALC/SEM2/2019-20/CEL2105/CM 3
CEL 2105
SPOKEN COMMUNICATION FOR THE WORKPLACE
SEMESTER 2, 2019/2020
CLASS MATERIAL 3 (WEEK 3)
Activity 1
Watch the video on ‘The Ineffective Meeting’. Identify and list the reasons why the meeting
is ineffective and suggest ways to improve.
Video: https://www.youtube.com/watch?v=SnJVEpyy-Bw
No Reasons Ways to Improve

1
1
Activity 2
The following are language expressions used by a chairperson during a meeting. Re-
arrange the expressions to indicate the flow of a meeting.
2
Expressions Sequence
Order
a) Now that we have made some corrections to the minutes, can someone
approve the minutes?
b) Good morning everyone.
c) Let’s continue to the agenda.
d) Are there additions or corrections to the minutes?
e) I’d like to extend a warm welcome to Ms Jenny Chia who joined us two
weeks ago.
f) Before I go any further, I’d like to go through the minutes of our last
meeting.
g) Could someone else second the motion?
h) Philip, would you like to start?
i) I’m afraid that Ms Sheila can’t be with us today. She is attending a

conference in New York.
j) The minutes are approved as corrected.
k) I’d like to take a roll call before we start.
l) Ms Maria, would you mind taking the minutes?
m) Next, we will hear a short report on items 1 to 3 from the respective

coordinators.
n) Have you all received a copy of the agenda? There are 7 items on the
agenda.
o) The objective of the meeting is to discuss the ways of achieving the KPI
of the department for the year 2017.
Activity 3
Taboo is a word guessing game by Hasbro. A player chooses a card and has to make
his partners guess the word on the card without saying the “taboo” words listed below the
word. For example, someone may have to make his partners guess the word “pool” without
3
saying the words “swim,” “water,” or “bathing suit.” Below are some Taboo cards for
business English.
advertising commercial negotiate
commercial advertising agreement
marketing TV compromise
promote marketing convince
product product discussion
bonus
CEO Human Resources
leader hire
money
Board of Directors workforce
reward
in-charge people
perk
executive resume
payment
salesperson perk recruiter
sell benefits hire
product healthcare find
commission incentive candidate
product extra job
president resign retire
leader quit work
executive give notice old
country work social security
company letter pension
4
reception
salary customs
payment import
lobby
wage export
entrance
raise agency
greet
employer international
visitor
contract brand consumer
agreement product buyer
legal logo user
sign advertising marketing
written awareness demand
Source: http://www.businessenglishresources.com
Activity 4
Fill in the blanks with a word that forms collocations with all the words in the row. The words
on each line collocate after the correct answer.
Example: model, partner, people, trip

Business
1. recognition, awareness, image, identity, name
___________________________________________________________________
 plan, lunch, trip, partner, investment, acumen
___________________________________________________________________
 exchange, market, index, options

5
___________________________________________________________________
 conditions, leader, share, sector, trends
___________________________________________________________________
 increase, controls, war, tag, range
___________________________________________________________________
 payer, law, measures, reform, cuts, credit, exemption
___________________________________________________________________
 laundering, market, problems
___________________________________________________________________
 coverage, premium, claim, broker, agent
___________________________________________________________________
 base, retention, satisfaction, attrition, relations, service, support
___________________________________________________________________
 placement, line, range, design, development
___________________________________________________________________
Activity 5
The following email contains numerous incorrect collocations. Determine what is wrong with
the email.
To: john.smith@megacorp.com
From: john.johnson@megacorp.com
Subject: bonuses
Unfortunately, we weren’t able to make a consensus about whether to provide a bonus

at the end of the year. Three people did presentations about various proposals but it
seems like none of them made much interest. Several people presented their
concerns about not having achieved a decision on this issue. As soon as the big
conference room gets available we’re going to meet again to discuss about solutions.
Most people are here already, but because of the strong traffic some haven’t arrived
yet. Let’s hope we can do an agreement later today.
6

Improve Your Meetings: Class Material on Effective Communication

Uploaded by

Document Information

Original Description:

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Improve Your Meetings: Class Material on Effective Communication

Uploaded by

Copyright:

Available Formats

UPM-CALC/SEM2/2019-20/CEL2105/CM 3

No Reasons Ways to Improve

b) Good morning everyone.

c) Let’s continue to the agenda.

d) Are there additions or corrections to the minutes?

g) Could someone else second the motion?

h) Philip, would you like to start?

i) I’m afraid that Ms Sheila can’t be with us today. She is attending a

j) The minutes are approved as corrected.

k) I’d like to take a roll call before we start.

l) Ms Maria, would you mind taking the minutes?

m) Next, we will hear a short report on items 1 to 3 from the respective

advertising commercial negotiate

commercial advertising agreement

promote marketing convince

product product discussion

salesperson perk recruiter

sell benefits hire

product healthcare find

commission incentive candidate

product extra job

president resign retire

leader quit work

executive give notice old

country work social security

company letter pension

contract brand consumer

agreement product buyer

legal logo user

sign advertising marketing

written awareness demand

Example: model, partner, people, trip

1. recognition, awareness, image, identity, name

 plan, lunch, trip, partner, investment, acumen

 exchange, market, index, options

 conditions, leader, share, sector, trends

 increase, controls, war, tag, range

 payer, law, measures, reform, cuts, credit, exemption

 laundering, market, problems

 coverage, premium, claim, broker, agent

 base, retention, satisfaction, attrition, relations, service, support

 placement, line, range, design, development

Unfortunately, we weren’t able to make a consensus about whether to provide a bonus

You might also like