UPM-CALC/SEM2/2019-20/CEL2105/CM 1

CEL 2105
SPOKEN INTERACTION FOR THE WORKPLACE
SEMESTER 2, 2019/2020
CLASS MATERIAL 1 (WEEK 1)

BUSINESS MEETINGS

Activity 1
List down the different purposes of business meetings in the circles below.

THE PURPOSE OF
HAVING BUSINESS
MEETINGS

BUSINESS
MEETINGS

Activity 2

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Work in pairs and discuss the characteristics of the following business meetings. Then write
the answers in the table below.

N The nature Type of business Characteristics of the business meeting

o of the meeting
business
meeting

1 Formal Annual General

Meeting (AGM)

2 Formal Statutory Meetings

3 Formal Board Meetings

4 Informal Management
meetings

5 Informal Departmental
Meetings

6 Informal Working parties

VIDEO CONFERENCE CALL

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Activity 3
Answer the following questions in the space given.

1. What do you know about video conference call?

______________________________________________________________________

______________________________________________________________________

2. What are the 3 advantages of a video conference call?

a)_____________________________________________________________________

b)_____________________________________________________________________

c)_____________________________________________________________________

3. What are the 3 disadvantages of a video conference call?

a)_____________________________________________________________________

b)_____________________________________________________________________

c)_____________________________________________________________________

Activity 4
The following URL is on how to make a video call on Skype. Watch the video and fill up the
flow chart that follow.

Video: https://www.youtube.com/watch?v=pyUG0Tbje0o

a) Making a video call on Skype

When making a video call on Skype

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First test the (1) __________________________ by clicking

on tools, (2)_______________ and (3)________________ to
ensure picture quality, (4)__________________________ and
(5)_______________________________.

If your webcam is working, click If you face a problem with your

someone in your (7) __________ webcam, get help from (6)

____________and click on (8) ______________________

___________________ ___________________________
or FAQ section

The receiver’s footage appears

(9) _______________________
of the caller’s footage.

You can turn on and off the

footage by clicking on (10) ______
___________________________

When you are done, click on (11)

___________________________

b) Answering a video call

When you get an incoming call

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Click on the “answer
with video” button if you
want a video call
Click the decline button Click the (3) ________
if (1) _______________
____________ button
____________________ if you want to answer
the call without a
or (2)_______________
video.
____________________
____________________

c) Making a group video call or video conference call

When making a group video call or video

conference call

Either use Skype Premium Subscription or

(1)___________________________. To learn
more go to your account@skype.com

Method 1 Method 2

Create a (2) ____________ Add people when (4) _____

or open an (3) __________ ______________________

_____________________

After that click on (5) ____________________________

and wait for others to answer the call.
Activity 5
The following URL is on the do’s and don’ts of a conference call. Watch the video and fill up
the table below.

Video: https://www.youtube.com/watch?v=AvJE7l-SbnY

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No The Do’s The Don’ts

10

11

12

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Activity 6
Non-native English speakers may come across as rude or offensive due to linguistic
deficiencies. In this game, students practice to be tactful and polite when handling delicate
situations that may arise in the workplace. Take turns and roleplay the following situations.

Situation 1 Situation 3

Your supervisor wants to change the
daily department meeting from 9:00 AM to
8:00 AM. You think this is too early.  What
would you say to your manager?
Situation 2
You’re working on something that requires
a lot of concentration, but some of your
co-workers are laughing and making a lot
of noise. How would you tell your co-
workers to keep it down?
You own your own business and one of
your clients has just paid you. You just
received the check and realized that you
were paid $1,500 instead of the $2,000
that you had agreed on. What would you
say to the client?
Situation 4
You are a manager and one of your
employees struggles with English. You’d
like him to enroll in an English class. What
would you say to this employee?

Source: http://www.businessenglishresources.com