UPM-CALC/SEM1/2022-23/CEL2105/CM 1

CEL2105
SPOKEN INTERACTION FOR THE WORKPLACE
SEMESTER 1, 2022/2023
CLASS MATERIAL 1 (WEEK 1)

DIFFERENT PURPOSES OF BUSINESS MEETINGS

A meeting is a gathering of two or more persons to decide on some predetermined issues. It

is one of the major media for communication and is a crucial process for any organisation.
Before conducting a business meeting, it is important to understand the purposes of having
a business meeting to ensure the success of the meeting.

Activity 1
Complete the diagram below with the different purposes of business meetings.

making
decisions

celebrating
success

The Purposes
of Business
Meetings

resolving
conflicts

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DIFFERENT TYPES OF BUSINESS MEETINGS

There are many types of business meetings in the workplace, and they can be formal or
informal. The type of business meetings can be different depending on the purpose of the
meeting.

Activity 2
Work in pairs and discuss the nature and characteristics of the following business meetings.
Then write the answers in the table below.

No The nature Type of business Characteristics of the business meeting

of the meeting
business
meeting

Annual General
1
Meeting (AGM)

2 Formal Statutory Meetings

3 Board Meetings

Management
4 Informal
meetings

Departmental
5
Meetings

6 Working parties

FEATURES OF A VIDEO CONFERENCE CALL

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Video conference call is one of the ways to conduct a meeting when conducting face-to-face
meetings are not possible. It is one of the highly used communication tools in businesses
today. Before making a video conference call, it will be useful to be familiar with the features
of a video conference call.

Activity 3
Answer the following questions in the space given.

1. What is a video conference call?

______________________________________________________________________

______________________________________________________________________

2. What are the 3 advantages of a video conference call?

a) _____________________________________________________________________

b) _____________________________________________________________________

c) _____________________________________________________________________

3. What are the 3 disadvantages of a video conference call?

a) _____________________________________________________________________

b) _____________________________________________________________________

c) _____________________________________________________________________

4. List down tools that can be used to make a video conference call (e.g.: Zoom)

a) _____________________________________________________________________

b) _____________________________________________________________________

c) _____________________________________________________________________

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Activity 4

Complete the table below on the features of a video conference call.

No Feature Explanation of feature

.
1 Screen Sharing

2 Multiple Webcam Capabilities

3 VoIP

4 Chat Features

5 Remote Control

6 Unlimited Recording

7 HD Video

8 Presentation Features