Mandate, Strategic direction, Mission , Vision & Core values

MANDATE
To assess,collect and account for Central Government Tax Revenue (includes Non-Tax Revenues) and to provide
advise to
government on matters of policy relating to all revenue sources.
STRATEGIC DIRECTION
Cultivate a taxpaying culture through provision of reliable services, leadership development and building strategic
partnerships
MISSION
We provide an Environment that Delivers a Delightful Experience in Revenue Services and Business Facilitation

VISION

To be THE center of Excellence and Innovation in Revenue Administration

CORE VALUES

a) Agility:

We shall practice responsiveness by continuously evolving, promptly changing or adapting our

practices to successfully deliver revenue services in a dynamic business environment

b) Integrity:

We shall serve with accountability, transparency, trust, honesty and consistency in all we do.

c) Collaboration:

Believing in the power of working together, we shall actively pursue cooperative relationships in
pursuit of delivering our Mission. Whether external or internal, we shall identify clear performance
expectations that will guide actions from either party.

d) Excellence:

Excellence in service, client care, image and presentation; We continuously strive to offer a better
service today than we did yesterday with an aim of exceeding client expectations.