WHAT ARE WE?

We are a didactic company of the SENA Administrative Management Center, made up of a

multidisciplinary group of Instructors, Advisors and Apprentices, united to provide support
services to SMEs in the Capital District, guiding our strategy through the "Balanced
Scorecard - BSC" tool, the Model Management by skills of Human Talent and the Business
Model of the accompanied companies.

WHAT DO WE DO?

We designed the measurement of the actual results against those expected in the
accompanied companies, describing the results of some activities that must be measured to
achieve the effectiveness of the work carried out in the financial part, key activities, key
resources, costs, talent human, commercial, client and allies. The design of the scorecard
with excel for the design of indicators, through the tool Balanced Scorecard or "Balanced
Scorecard - BSC", to optimize processes in the company.

HOW DO WE DO IT?

We designed the measurement of the actual results against those expected in the
accompanied companies, describing the results of some activities that must be measured to
achieve the effectiveness of the work carried out in the financial part, key activities, key
resources, costs, talent human, commercial, client and allies. The design of the scorecard
with excel for the design of indicators, through the tool Balanced Scorecard or "Balanced
Scorecard - BSC", to optimize processes in the company.

MISSION

Soluciones PEVAC S.A.S is a didactic company of the CGA SENA Administrative

Management Center, dedicated to accompanying MSMEs in the Capital District in their
Human Talent Management processes, with the aim of offering quality products that meet
the expectations of companies accompanied by the application of the BALANCED
SCORECARD tool, in order to contribute to the economic development and social
commitment of the country.

VISION

SOLUCIONES PEVAC S.A.S in the year 2022 will be recognized nationally as the model
company in providing support services in the Human Talent Management process, using as
a base the administrative tool BALANCE SCORE CARD, technological tools and qualified
human talent, focused on growth and strengthening of SMEs.
OBJECTIVE

Manage the Human Management process in SMEs in the Capital District applying the
Balanced ScoreCard as an administrative tool, facilitating productivity and continuous
improvement

BEGINNING

✓ Indispensable compliance for each of the workers in all aspects, planning, organization,
direction and control of each of the products, proposals and activities carried out within the
company.

✓ Excellence in each one of the processes, with the continuous search for recognition, the
best development and improvement in all products, maintaining the innovation of each one
of these. ✓ Integrity Acting with honesty and leadership, being an example of rectitude,
maximum effort and making fair and timely decisions.

✓ Teamwork Since each worker is a fundamental part of the development and

improvement of each process, it is necessary to participate and execute each activity and
product as a team.

VALUES

✓ Respect: it is essential to recognize the importance of internal and external clients, taking
into account dialogue as an essential tool for building a pleasant environment for the
fulfillment of goals and objectives.

✓ Honesty: transparency and sincerity are essential, generating trust, taking into account
customer requests and satisfaction.

✓ Punctuality: it is essential to comply with the commitments and obligations in the agreed
time, valuing and respecting the work and space of the other collaborators during the
company's working hours.

✓ Responsibility: essential for the successful fulfillment of the objectives set and for the
satisfaction of the external and internal client
POLICIES

✓ Quality policy: We offer a support service to SMEs through qualified personnel, whose
primary objective is to provide excellence in the human management process, generating
the constant improvement of the organization, contributing to the full satisfaction of its
requirements and expectations.

✓ Environmental policy: PEVAC S.A.S contributes to caring for the environment, an

essential element of social and environmental development, we are committed to waste
management and use the "three R" process (reduce, recycle, reuse). With this, we want to
give improvement strategies with the use of virtual media that allow minimizing the
inappropriate use of paper.

✓ Confidentiality policy: Our employees have as a policy the discretion in the handling of
the information provided by external clients and the internal procedures of the organization.

✓ Service Policy: We provide a comprehensive service to internal and external clients of

the organization, knowing their needs, disagreements and expectations for improvement.

✓ Occupational health and safety policy: We guarantee that the occupational health and
safety management system is applied and constantly updated, planning and executing
projects that guarantee the protection of the health of employees within the facilities of
PEVAC S.A.S.

Delivering Excellence: The Essence of Good Service at PEVAC SAS

At PEVAC SAS, good service is not just a goal, but a commitment ingrained in our very
ethos. We understand that exceptional service goes beyond transactions – it's about building
relationships and exceeding expectations. Our dedication to providing good service starts
with a genuine willingness to listen and understand the unique needs of each customer.

From the moment you engage with us, you'll experience our passion for punctuality and
commitment. We uphold our promises, ensuring that products and services are delivered
promptly, a practice that has become synonymous with the PEVAC SAS name. The heart
of good service lies in our unwavering pursuit of quality. We take pride in maintaining the
highest standards, ensuring that our offerings not only meet but surpass your expectations.
Our transparent communication approach ensures that you're always informed, empowered
to make informed decisions, and confident in our processes.

PEVAC SAS Service Standards

1. Exceptional customer care: We commit our team to provide friendly and efficient
assistance, prioritizing the needs and inquiries of our customers in every interaction.
2. Punctuality and fulfillment: We respect deadlines and established agreements,
ensuring that products and services are delivered as promised.
 3. Excellence in quality: We strive to maintain the quality standards that characterize
PEVAC SAS, ensuring our products and services meet our customers' expectation
4. Transparent communication: We maintain open and transparent communication
with our customers, providing detailed information about our policies, processes,
and any relevant information for an informed experience
5. Effective issue resolution: In the face of any problem or concern, we commit to
addressing them quickly and efficiently, seeking equitable and satisfactory solutions
for our customers.

What should not be included:

1. Lack of respect or discrimination: We reject any form of disrespect or

discrimination towards our valuable customers and team members, promoting an
inclusive and respectful environment at all times.
2. Failure to meet commitments: We ensure that we will uphold all promises and
agreements, avoiding situations that could erode the trust our customers place in us.
3. Commitment to quality: We never compromise the quality of our products or
services, always maintaining the excellence that has set PEVAC SAS apart.
4. Lack of transparency: We do not hide relevant information about policies,
procedures, or any other area that could impact the customer experience.
5. Ignoring concerns: We recognize the importance of our customers' concerns and
feedback and commit to addressing them proactively and constructively. .

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