Department

Communications Sales Management Finance & Business Transformation Human Resources Marketing & Product Management Processing Supply Chain Factory Technical Service

Communications
At Tetra Pak, we encourage open communications, sharing of information and learning across all levels of our organisation. We commit to providing our employees with timely and accurate information on key matters affecting our business. In return, all employees are expected to take responsibility for staying well-informed about the company and our business. We strive to give consistent information, using the most efficient distribution channels available, and to maintain effective communication to support dialogue between managers and their teams. Managers are responsible for achieving the objectives of this philosophy within their departments. We all strive to support an environment that encourages open exchange of information that ensures information to be communicated consistently across the organisation.

Organisation
Communications function is responsible for both internal and external communication in Pakistan. It also takes care of customer communication, public relations, external web site, media relations, Orbis, internal events, and brand & identity compliance.

Sales Management
Together, we create value for our customers by driving effective commercial processes to increase our competitiveness and support sustainable, profitable growth. Sales target for 2012 is 5.6 Billion packs

Finance & business transformation

Our Vision: To ensure implementation of correct policies & procedures in line with the companies audit requirements and long term objectives.

Our Mission: To be a support and a service partner for all functions of the organizations.

Organisation
Finance & business transformation is divided into the following deparments:

Accounts

Finance Legal Taxation Information Technology Administration Security

Human Resources
Our aim is to contribute to and support our business strategy by adding value to the organisation through attracting, rewarding, retaining and facilitating the development of our employees.

Organisation
Human resources is divided into following processes:
Our Processes These are the processes

Processing
Tetra Pak provides processing solutions within five food categories: Dairy, Beverage, Ice Cream, Cheese & Powder and Prepared Food

Dairy

Beverage

Ice Cream

Cheese & Powder

Prepared Food

Processing is divided into 03 sections with the following responsibilities:

OFCE This section is responsible for project implementation and management for Pakistan and Afghanistan in the OFCE category for Filling lines and Processing solutions. System Sales: Responsible for all new processing solution sales to customers in Pakistan and Afghanistan region. Technical Sales & Services: Responsible for providing technical sales and services to customers Pakistan and Afghanistan. This section deals in Spare Parts, Plant Components, Improvement Services and Maintenance Services.

Supply Chain
To contribute to Tetra Paks long term competitiveness by contracting, developing and managing our supplier base in a way that satisfies Tetra Paks business requirements and customer needs.

Technical Service

We keep the machines running...

We commit to providing world class services to our customers for mutual profitable growth.

Factory
Our Purpose:

To create value for our customers and support profitable growth by establishing a World Class operation with empowered employees.

Customer Management process

The Customer Management Process describes how we consistently strive to understand customer needs, convert opportunities to sales contracts, collaboratively plan and maintain mutually valuable, lasting relationships

There are 4 primary processes within Customer Management:

Relationship Management How we identify key customers, understand loyalty drivers, collaboratively plan to retain and grow our customers.

Opportunity Management & Sales How we systematically convert opportunities to sales.

Sales Forecasting How we forecast sales to enable supply chain improvements.

Credit Management & Collection How we collect payment and manage credit risk. See the attachment for more details (primary process map, process descriptions and how existing initiatives like CS & KAM fit into Customer Management).

The Customer Management Process aims to:

understand customer needs develop and implement customer-centric strategies build collaborative relationships, create and sell preferred solutions ensure consistent, high quality customer experiences... that deliver outstanding customer value, always.

Key customers
Regardless what your role is, it is important that you know our key customers.

Our top 10 customers:

Engro Foods Pakistan Ltd Nestl Pakistan Haleeb Foods Ltd Shezan International

Pakola Products Ltd Shakarganj Food Products Ltd Benz Industries Ltd Tops foods & Beverages Popular Foods Industries Noon Pakistan Limited

Tetra Pak Organisation

We will organise for optimal effectiveness

Today, there are 38 Tetra Pak market companies and 79 sales offices across the world, 42 plants for packaging material and closures and 9 packaging machine assembly factories. Our company has 22,896 employees and achieved in 2011 net sales of 10,360 million Euro. Tetra Pak products are available in more than 170 markets.