Subject: Logistics Management

Submitted to Dr. Akhtar Tanveer

PREPAIRED BY: UMMAR AZIZ, M. AON MUMTAZ, MUZAFFAR KHALID, TAHA
NADEEM, HARIS NISAR
1

Table of Content

Introduction
Services
 Logistics and Distribution
 Cold Chain
 Sales
 After Sales Services
 Marketing
 Information Technology
Businesses
 Pharmaceuticals
 Healthcare
 Financial Services
 Telecommunications
 Logistics
 E-Commerce
 Consumer
Company
 Coverage
 Effect of Covid
2
3

 Introduction:
M&P commenced business operations in the year 1912,and today has the distinction of being one
of the largest and oldest multinational sales and Distribution Company in Pakistan, representing
leading multinational and local companies in Pharmaceutical, FMCG and Hospital Care sector. We
derive our strong corporate image from our innovative approach to business, extensive
distribution experience, competent staff, well equipped establishments and vast operational
network.
today employs more than 3400+ (including 1400+ couriers) reaching 1600+ locations across
Pakistan and 210 locations globally with millions of annual deliveries. 750+ Courier Centers, 325+
owned/rented help us serve 10,000+ corporate clients. We are also Pakistan’s first-ever
Authorized Ship Center under the FedEx FASC Program
We are spread across 42 establishments in the country with an employee base of more than 2,700
through which we provide direct sales and distribution access to 690 towns and cities. Through
our strong network, we serve more than 26,000 Pharmaceutical retail outlets and cover over
50,000 retail outlets for FMCG products. With our state of the act IT infrastructure, we provides
prompt and detailed information to our clients.
4

M&P has one goal – to ensure access to safe, trustable, and innovative logistics solutions for
the people of Pakistan. Our journey is one of hope, ambitions, and success. Incorporated in
1986, M&P has grown to become the most trusted courier service in Pakistan supporting an
expansive network of 1600+ domestic and 200+ international delivery destinations.
We have created an infrastructure across the country that brings affordable courier solutions
to millions of Pakistanis and across the globe delivering 20+ Million shipments annually.
We believe that building a more connected world means better opportunities for everyone.
That is why we have invested our efforts towards building sustainable supply chain solutions
that reflect the diverse needs and requirements of the global community.
From cool-chain storage, warehousing, and inventory management for corporate clients, to
small-scale delivery solutions for everyday life – M&P helps individuals surpass barriers and
boundaries and achieve their goals with ease and confidence.

Vision & Mission

Vision:
To be a first choice Distribution House in Pakistan with diversified businesses and commitment to expand into
regional markets.

Mission:
.We are a leading sales and distribution company offering business solution to renowned Pharmaceutical, FMCG and
Hospital Care companies.

Services

 Logistics and distribution:

With our logistics and distribution precision, we ensure product availability when, where and as needed. Our
services span across a wide spectrum covering importation, warehousing, stock management, invoicing, cash
collection, transportation & delivery, product packaging, repacking and labeling.
5

How will things be done? Will it make it there in good shape? Will the ideas be moving enough? How much is left?
And how much needs to be brought in? Does it need refrigeration? These are some technicalities every brand and
business needs to worry about on a daily basis.

 Cold Chain:

With a rich experience, our Cool Chain Network equips us with the capacity to handle logistics
and distribution for products that require specific temperatures like food, vaccines and lifesaving drugs.

Our fleet of trucks and cold storages reduce the risk of liability and ensure safety with transportation, distribution and
storage providing one common temperature of 2.0°C to 8.0°C. Our ongoing temperature monitoring program uses
Data loggers for 24/7 recording. Constant system studies promise reliability and expected product efficacy across the
system.

 Sales:
Our sales function achieves and sustains revenue growth by improving and increasing overall sales
effort with distinctive capabilities in B2B and B2C. Our expertise is widespread in Sales, Key Account Management,
Product Training, Order Booking Processing, Stock Reporting, Planning and Product Bundling. We’re partnering with
clients and refining their sales approaches for goods.
6

Did it meet the target today or not? Is the average daily doing fine? Are the graphs sky-rocketing? Does it need a push
or a pull would do? Some of the questions every brand is answerable to on a daily basis.

 After Sales Services:

We ensure top quality services after product deliveries are made. With max talent
people and state of the art technologies in place, we promise impeccable services throughout the life-span of the
product. From basic customer service to complain management, reverse logistics and market feedbacks, we do it all.

What needs to be done after the deal is done? Can the experience be continued? Can complains be resolved? Can it
be replaced? Is the relationship intact? Is it easy to call back? These are definitely responsibilities of a brand or a
business even after getting the sale done.

 Marketing:
Our Marketing Services market products and services with promotion management, product
management, brand management and contract marketing, to achieve significantly higher performance. We identify
opportunities to create better experiences and improve brand perception. We create brands to generate long-term
sustainable growth.

o the people like it? What is it saying and how is it talking? Is it touching hearts and winning minds? Can it get better?
Every brand needs to ponder over these questions at all times. The answer: Marketing Effort and Action in line with
the brand and business.
7

 Information Technology:

Our Innovative IT infrastructure with Cloud and Smart devices, provides time-
to-market advantage as well as quality information that enables strategic decision making and ensures competitive
advantage

DMS FEATURES AT A GLANCE:

Increasing our distribution footprint, reach, market share and profit we designed our own DMS Distribution
Management System – Salesman & Salesman Lite. Salesman Module(s) are designed to streamline sales and trade
opportunity of a company by handling all the needs with maximum efficiency, effectiveness and accuracy.

 Optimized Manufacturer and Distributor mechanism by Providing a real-time information link between

Customers and Supply Chain Partners

 Inventory Management

 Invoicing and Cash memo

 Taxation

 Sales Management
8

 Payment Receivable Management

 SKU Policy and Management

 Discount & Scheme Management

 Vehicle Management

 Geo Hierarchy

 Product Hierarchy

 Warehousing & Logistics

 Field Force Management

 Asset Management

THE KEY FEATURES OF OUR MIS AND BUSINESS BENEFITS:

In order to achieve our clientele’s workforce productivity, we designed & developed a Management Information
System (MIS), called iSpartan.

 Converts Sales data into analytical reports

 Process re-engineering & simplification

 Faster strategic sales and performance based decisions

 Online application availability 24×7 across the globe

 Applicable & scalable to your business requirements

 Pharmaceuticals:

100+ years in pharmaceutical distribution, representing 5 top ranked MNCs and a Top
Ranking National Company, reaching 780+ Towns/Cities, 41,000+ chemists, pharmacies, institutes and medical
specialists across Pakistan… we are the hub of intelligence and action in the business of Pharmaceutical. M&P
Pharmaceuticals indeed is second to none when it comes to handling registered, un-registered and OTC brands of
various therapeutic groups with a variety of product specifications & dosage forms.

Apart from living by the traditional aspects of call effectiveness and efficiency of the Pharmaceutical World, we have
brought in a new era of operational expertise. Evening supplies, home delivery, cool chain transportation, multi-
coverage systems (including owned vans for outstation servicing) and outlet coverage every alternate day are a few
hallmarks owned by us alone. Moreover, M&P Pharmaceuticals has a strong liaison with institutions, Govt. and local
9

hospitals, clinics and above all at pharmacies across Pakistan that are imperative to shape and bring forth aggressive
growth with quality distribution and logistics services that we are known for.

 Reach: 780+ Towns & Cities, 41,000+ Pharmacies, 2400+ Bricks, Specialists & Institutes
 Experience: 100+ Years
 Team: 750+ Rich Market Experienced Professionals Nationwide
 Technology: Most Advanced MIS, Android Devices/HHTs
 Solutions: Tailor-made, Customized.
 Infrastructure: 64+ Depots Nationwide, 510+ Vehicles/Delivery vans
 Financial: A+ Strong

 Healthcare:

Started in 1995, Healthcare Division is the most diversified portfolio of M&P; a leading Partner in
Health Care Community. Healthcare division complies with the highest standards of ethical marketing representing
world leading manufacturers Johnson & Johnson, GSK, Danone, Convatec & ASP besides, Point of Care tests and PPE.
Our distinctive feature is to develop & train Health Care Professionals through tailor made/customized Professional
Education Programs in collaboration with various societies.

Our strength is Operation Room & Health Care Professionals; we have a focused & dedicated sales team for each
Business Unit considering the needs of Health Care Professionals. We cover all medium and large size Hospitals in
public and private sector, medical centers, nursing homes, maternity homes, clinic, etc. We participate in all major
tenders of Pakistan besides, rate running contracts with big institutions in private sector. From product launch,
development and sales growth through effective marketing, distribution and awareness campaigns, a team of experts
makes it all possible. We also have proven expertise in marketing niche products through concept selling and targeting
rare conditions such as metabolic disorders (Inborn Errors of Metabolism).
10

 Reach: 440 Institutes Nationwide

 Team: 200+ Professionals Nationwide
 Solutions: Round the Clock, Tailor-made, Customized
 Financial: A+ Strong

 Financial Services:
This is a rather recent addition to the M&P Portfolio. With HBL, EasyPaisa, Bank Alfalah &
UBL Omni as key partners, we have developed strong relationships with 8000+ retailers (our agents) that provide
services of transferring money to loved ones across the nation hence enabling large part of the population to be
financial included. Every cellphone has now become a mobile wallet as we empower the Pakistani consumer like never
before.

This is revolutionary. With banking penetration at only 14% in Pakistan, banking the unbanked is one important service
imperative in our society. As an omni channel partner, we intend to connect superstores across Pakistan, partner with
various e-portals, and ensure alternate payment and seamless doorstep delivery systems to lay a strong foundation
for the rising e-commerce industry in Pakistan. If all is a click away, why not the system of buying, selling and paying!

 Partnerships: Dependable and Top Notch

 Team: 1000+ Professionals Nationwide
 Strategy: Customized & Competitive for each Principal’s need
11

 Technology: State of the Art Infrastructure

 Financial: A+ Strong

 Telecommunication:
Established in 2011, M&P Telecom became a distribution partner for PTCL EVO ensuring
the reach of their devices to retail across Pakistan. In 2012, M&P Telecom started serving Samsung. Huawei joined
the league in 2014. As the largest leading national distributor for this growing industry, M&P Telecom also spearheads
Distribution and Marketing for HTC & Microsoft.

With the recent induction of Dell Global B.V, M&P has now entered into the distribution of ICT products in Pakistan

From outlet wise credit monitoring to automated inventory management, M&P Telecom thrives on technology on-
ground. Our warehousing facilities are huge accompanied by a packaging and repacking operation that stands at an
expandable capacity of 150,000 units per month. With all aspects of traditional supply chain management covered,
we also provide reverse logistics facility and product specific business process engineering for our principals. We
entertain warranty claims on behalf of our principals via our service centers and collection points across Pakistan.
Besides basic reporting, we also bring back valuable market feedback, intelligence and unexplored avenues of growth.

 Reach: 146+ Towns, 2200+ outlets

 Flexibility: Customized Credit Payment Cycles & Terms
 Technology: e-Invoicing, 1300+ Android Devices
 People: Competent, Trained Workforce, Engineers
 After Sales Service: Service Centers & Collection Points across Pakistan
 Financial: A+ Strong


 Logistics:
 12

Supermarkets, chemists, general stores, cosmetic stores, computer shops, pan shops, telecom
outlets, kiryana outlets and bakeries, from Karachi to the Khunjerab Pass, from Gawadar to Umarkot, our reach
leaves nothing out as the largest national distribution network covering more than 950 towns and cities across the
country. Tell us what and we will tell you the how, where and why at great lengths and respective to each category.

The best nationwide, M&P Logistics offers all the services under one roof. From warehousing to inventory
management, e-invoicing to channel development, home delivery to cool chain, we ensure that stocks reach the
market in likeable condition. Our processes are systematic and computerized living by effectiveness and efficiency
standards of each principal. Our compliance with regulations and other standards also promise smooth and superior
operational functioning.

 Reach: 950+ Towns & Cities, 89+ locations

 Infrastructure: 7 Warehouses, 50 shared depots, 29 dedicated depots, 900+ vans
 Team: 1000+ Professionals Nationwide
 Scope: Comprehensive Supply Chain Management, Distribution, Warehousing, Cool Chain.
 Technology: e-Inventory, e-Invoicing, HHTs
 Financial: A+ Strong

 E-Commerce:

AT M&P, the need for ecommerce was realized and met in a very short span of time with the
AppTak ecommerce platform est. 2019 with our Customer Mobile Application to aid not just our customers, but our
very valuable employees, while maintaining all the standards for social procedure as per our values. We achieved a
sale of more than 1.2 billion(B2B) in mere 8 months of launch of the customer application and the AppTak website
and mobile application has achieved more than 10,000 orders with 105+ million worth of sales (B2C). Our
ecommerce network is large covering customers from several backgrounds be it businesses or end-consumers.

With our very capable logistics force, we have managed to deliver orders in due time to more than 950 locations
nationwide. To ensure that our customer receive exactly what they were promised we use effective inventory
management software and perfect storage conditions with no disappointments. We minimized distances and we
promised happiness.

 Reach: Across Pakistan and expanding

 Delivery Channel: M&P own delivery channel and MPEX (www.mulphilog.com)
 Business Segment: Consumer, Healthcare, Telecom, Computing
 Scope: A comprehensive online business eco-system catering to all business segments with comprehensive &
adavanced technological features.
 Services: B2B, B2C and C2C
13

 Consumer:

Incepted in 1935, M&P Consumer today serves as a dependable market winner for countless
prestigious principals including Unilever Pakistan, PCI (Quaker), Heinz Africa Middle East FZE and Pepsi Cola
International. Our reach is matchless with 300+ towns and 50,000+ outlets covered. A 2012 global award and 2015
Vision of PKR 2 Billion Revenue in Cosmetics, PCI’s 42% growth in just last year, a growth jump from 14% to 26% for
National Foods in the last three years and representing British Petroleum in Pakistan with their brand Castrol are
just a few of many successes that have come our way.

Our attention to detail in every step of the brand business makes all the difference. Our customized approach for
each brand we deal goes beyond just distribution and logistics. It is brand building with careful planning from
product-launching to market-winning. Our branding expertise includes Brand Communications, Activations, Channel
Development, Trade Marketing (like Retailer Drives, Schemes, Competitions, etc.), Modern Trade Activations,
Merchandising, In-store Promotions, Pricing and more. We also put forward further growth ideas, market
intelligence and strategic gap analysis besides regular business reporting.

 Reach: 300+ Towns, 50,000+ outlets

 Flexibility: Customized Brand Solutions
 Technology: e-Invoicing and reporting, HHTs
 Exclusivity: Dedicated Sales Force
 Team: 2000+ Professionals
 Financial: A+ Strong
14

 Company:
 Coverage:
We possess the scale and reach to serve the distribution needs of companies across Pakistan.
We’ve built highly optimized distribution channels over the years with extensive geographic coverage of both urban
and rural areas in every corner of Pakistan.

We have 5000+ dedicated professionals, stationed at 89+ locations, reaching across 950+ towns and cities nationwide
via 7+ warehouses, 50+ shared depots and 900+ owned vans to ensure this is answered well.

 Effect of Covid:

Covid-19 has shaken the whole world and whole supply chain was
disrupted and operations of M&P were also affected but M&P tried its best and there was minor effects
on medicine distribution. M&P changed its strategy and re-planed its operations
15