Amtrak

STUDENT GUIDE
Table of Contents

Objectives .................................................................................................................................. 4

Book and Ticket Amtrak ............................................................................................................. 5

Access Amtrak ..................................................................................................................... 5

1. Determine the City Codes or Closest City ........................................................................ 5

2. Determine the Fare .......................................................................................................... 5

3. Check availability.............................................................................................................. 5

4. Sell from availability and the quick sell process................................................................ 6

5. Pricing Options ................................................................................................................. 7

6. Complete the PNR ........................................................................................................... 7

7.1 Issue Ticket Later ........................................................................................................... 7

7.2 Issue Ticket Immediately ................................................................................................ 8

Database display .................................................................................................................. 8

Claim an Amtrak Booking ..................................................................................................... 8

Miscellaneous Entries .......................................................................................................... 9

Amtrak System References.................................................................................................. 9

Appendix .................................................................................................................................. 10

Amtrak Inventory Class Codes................................................................................................. 11

Overview ............................................................................................................................ 11

Premium/Acela Express & Metroliner ................................................................................. 12

Conventional/Seats & Spaces (except Auto Train) ............................................................ 12

Conventional/Sleepers ....................................................................................................... 13

Sleeping Car Accommodation Features ............................................................................. 13

Conventional/Seats & Spaces (Auto Train Only) ................................................................ 13

Conventional/Vehicles ........................................................................................................ 13

Amtrak Student Guide Edition 4.2 July 2011

 Edition 4.2 July 2011

© 2011 Sabre Inc. All rights reserved.

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Sabre Inc. Any unauthorized use, reproduction, preparation of derivative
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Amtrak Student Guide Edition 4.2 July 2011

Objectives

Upon completion of this class, you will be able to:

• Access Amtrak
• Display and decode city codes or closest stations
• Determine the fare
• Check and sell from availability
• Determine pricing options
• Complete the Amtrak PNR
• Produce an Amtrak ticket
• Claim an Amtrak PNR

Amtrak Student Guide Edition 4.2 July 2011

 Book and Ticket Amtrak
Quick Reference

ACCESS AMTRAK

Access Amtrak’s ARROW system ¤¤AMK

¤¤RES
®
Return to the Sabre global distribution system while holding
Amtrak connection

Exit Amtrak and return to the Sabre system QUIT

Note: this will ignore any booking that is in progress.

1. DETERMINE THE CITY CODES OR CLOSEST CITY

Obtain city code for specified city and state or province ZZRM*CN(state or province code)/(city name)
ZZRM*CNTX/DALLAS

Obtain city codes for specified off-line city and state or province ZZRM*OC(state or province code)/(city name)
ZZRM*OCVA/FAIRFAX
Note: Off-line refers to a city not on the direct route of Amtrak rail
service, but may be accessible via a special connecting bus, train
or ferry.

Display closest Amtrak city or station to a college/university ZZRM*OC(the 2 letter state code)/UNI
ZZRM*OCVA/UNI
Note: You may also use this format for airport (AIR) or military
base (MIL).

2. DETERMINE THE FARE

Fare quote with travel date FQ(city pair)(travel date)

FQNYPMIA30NOV

Fare quote without travel date ZZFQ*(city pair)

ZZFQ*NYPCHI

Display fare rules by line number RD(line number)

RD3

3. CHECK AVAILABILITY

Request Amtrak availability 1(date)(city pair)(time)

130NOVNYPMIA

Display More availability 1*

Request return availability for same date 1R(time)

1R5P

Request return availability for a different date 1R(date)(time)

1R28MAY2P
Note: You must specify the time

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 Search 8-Day availability (2YD seats) ZZA(date)(city pair)/(number of seats)
ZZA30NOVNYPMIA/2YD
Note: for a complete list of Amtrak inventory codes please see
Amtrak Inventory Class Codes

Display fare quote from availability: ZZFA*

4. SELL FROM AVAILABILITY AND THE QUICK SELL PROCESS

Quick sell from availability, using inventory class: 0(number of seats)(inventory class)(line number)
02Y1

Quick sell from availability, using accommodation code 0(number of accommodations)(accommodation code)(line
number)
01ES1

Note: Quick Sell process overview:

• Standard availability (like in Step 3) shows base code (highest inventory) for sleepers and vehicles and Y/JY for coach
• When you sell a sleeper or vehicle, Amtrak automatically confirms the lowest inventory available
• When you sell Y class, Amtrak automatically confirms the lowest one way coach fare (YD, YB, YA or Y) available
• When you sell YE (Amtrak’s Explore America fare) or YF (Tour Pass, AD75), Amtrak confirms only those codes. You must do
detailed availability. 127NOVWASBOS8A/CC (coach) or PC (premium) or SC (sleepers)
Sell by train number 0(train number)(class of service)(date)(city pair)NN(number of
passengers)
0401Y24JANWASCHINN1

Note: The Amtrak system does not look for lower inventory; you
sell the inventory/fare that you request which may not be the
lowest fare.

Use Best Buy Rebook (BBR) to secure the lowest fare for the B¥RB/(quantity)(passenger type),(quantity)(passenger type)
itinerary B¥RB/1F,1H

Note: BBR is similar to the WPNCB in the Sabre system. BBR Note: BBR not only rebooks but also re-prices if it finds a lower
works on new, existing and modified itineraries up to eight fare.
segments.

Cancel specific segment X(segment number)

X2

Cancel entire Itinerary XI

5. PRICING OPTIONS

Auto price all passengers as adults ZZ3IP

Auto price with different passenger type. (For example, 2 adults ZZ3IP(quantity and passenger type), (quantity and passenger
and 3 children. type)
ZZ3IP2F,3H
Note: Must place a comma between types.

Display the passenger type rules ZZFQ*(passenger type code)

ZZFQ*F
For a complete list of Amtrak passenger types please check
Format Finder

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 View price breakdown of charges for all passengers WP

Note: This format displays breakdown information only after you

have entered a ZZ3IP format.

Delete fare field by line number: ZZ3(line number)¤

ZZ301¤

Note: The line number must be two-digits.

Delete all fare fields: ZZ3XA

6. COMPLETE THE PNR

Enter name field -(number of names)(last name)/(first name)/(first name)

-2SMITH/JOHN/MARY

Enter Ticketing field (7 or 8) in PNR 7TAW(date)/

7TAW20JUN/

Important note: The ticketing time limit (7TAW/) or (8TAW/) is

now a mandatory field in the Amtrak system PNR. If this field is
not present in the PNR, the system displays the error response:
“NEED TICKETING/TIME LIMIT – USE 7 OR 8”

Enter Special Request ZZ5SSR(request’s text)

ZZ5SSRSPECIAL MEAL NO SALT

Note: This request has to be entered as a special remark in order

Note: When booking mobility impaired you must call Amtrak 800- to be processed.
TEL-TRAK directly

Enter received from field 6(person making reservation)/(travel agent name)(agency name)
6SAM/KIM/YORK TRAVEL

End Amtrak PNR and merge (issue later) E

End Amtrak PNR and issue immediately E¤

Note: The Form of payment will not be added in Amtrak but in Sabre. Use standard Sabre format.

7.1 ISSUE TICKET LATER

End Amtrak session and merge itinerary E

Note: Segments are tagged MG2V, followed by Amtrak PNR

locator

Finish the Sabre system PNR Add necessary PNR data; assign a ticketing date based on the
Amtrak hold limit date and end the Sabre system record.

When ready to ticket, display the Sabre system PNR first, then ¤AMK/TK(Amtrak PNR record locator)
access the Amtrak PNR ¤AMK/TK123456

Add received from 6P

Issue ticket and end the record EW¥

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 7.2 ISSUE TICKET IMMEDIATELY

Automated ticketing (ticket now) End Amtrak PNR and complete E¤

auto-pricing

End Amtrak session, merge to Sabre ¤TK

Note: You must make this entry within 20 seconds of receiving

the Merge/Ticket? Response.

Finish Sabre PNR (Display the Sabre PNR and add all necessary *A
data)

Print ticket EW¥

Print ticket with invoice EW¥DP

Print ticket with itinerary EW¥DPI

Manual Ticket. Please Call Amtrak with ticket numbers.

DATABASE DISPLAY – AMTRAK RAIL TICKET

Since January 13, 2011, Amtrak Rail tickets are captured in the Sabre Ticket Database. Any Amtrak Rail ticket issued prior to this date
will not be present in the database.

• Amtrak Rail tickets are held in the database for 13 months.

• Amtrak Rail tickets will be purged from the database at
midnight on the 396th after the day of issue
• Credit card numbers are masked in the Database.
Display Amtrak ticket from T field
WTDB*(item number from T field)

Display Amtrak ticket using ticket number

WTDB*T(ticket number)

Display Audit Coupon WTDB*(item number from T field/A

WTDB*T(ticket number)/A
Notes:

• Amtrak uses the Sabre database which makes it possible to access the Refunds and Exchanges mask (WFR). However, you
must not use this application for a refund even though the coupon status may show RFND, because the refund is processed
incorrectly and therefore invalid."
• When you void an Amtrak Ticket, the status in the Sabre Ticket Database for that ticket is updated with the status VOID

CLAIM AN AMTRAK BOOKING

Use these formats to claim a PNR booked directly with Amtrak or released to you from another agency. Be sure to know your Amtrak
record locator or passenger name, train information and travel dates.

Access the Amtrak system and display the PNR

By train number and passenger name ¤¤AMK/*345/15AUG-JONES

Or by Amtrak record locator ¤¤AMK/*123456

Enter agency phone number to secure PNR 9213-555-1234-A

Enter received from 6JUDY TVL AGENT/PSGR

At this point you choose either to issue later or to issue immediately as explained previously in topic number 7.

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 Note: For releasing to another agency please call Sabre Software Helpdesk as this procedure requires a specialist’s assistance.

MISCELLANEOUS ENTRIES

Display PNR in Amtrak system by last name ¤ROBSON

Display from PNR list ¤*2

Display by Amtrak PNR record locator *112FCA

Enter Date of Birth (required for border crossing) ZZ5DOBddmmmyyyy/(country code)/P(passenger number)
ZZ5DOB07APR2001/US/P3
Note: Date of birth information must be entered for all guests
traveling to or from Canada. If there is an infant traveling you must Note: to obtain the country code you can use the following:
call Amtrak to add infant date of birth.
ZZRM*CYN/(name of the country)
Enter personal identification information for Birth Certificate (BC) ZZ5PID(document type)/(country code)/(gender)/(passenger
number)
ZZ5PIDBC/US/M/P1

Enter personal identification information for Passport (PP) ZZ5PID(document type)/(document number)/(document expiry
date)/(gender)/(passenger number)
Note: for additional document types make this entry in the Amtrak
ZZ5PIDPP/123456A/12SEP2010/M/P1
system ZZG/TVL/CDA/P64-P68

Enter AAA member number (numeric only) ZZ5AAA(AAA member number)/P(passenger number)-
(passenger number)

ZZ5AAA005-1116480551/P1-3

AMTRAK SYSTEM REFERENCES FORMAT EXAMPLE

Access Amtrak travel agent reference system in Amtrak’s ARROW Y/TVL

system

Access specific category and subject Y/TVL/(subject code)

Y/TVL/COD/P2
Note: Add P2 to view the topic index on page 2. Page 1 contains
the Amtrak Customer Service Desk information.

Access the border crossing index Y/TVL/CDA/P2

Display City Profile ZZCRD*CTY(city code)

ZZCRD*CTYBOS

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©2011 Sabre Inc. All rights reserved. Sabre, Sabre Holdings, and Sabre Travel Network are trademarks and/or service marks of an affiliate of Sabre Holding Corporation.
All other trademarks, service marks, and trade names are the property of their respective owners. 1.2
APPENDIX

Amtrak Student Guide page 10

 Amtrak Inventory Class Codes
Quick Reference

OVERVIEW

Amtrak has established a new family of Reservation Booking Designators (RBDs) to represent the six pricing levels for Acela Express.

PREMIUM/ACELA EXPRESS

SERVICE TYPE BASE DISCOUNTS EXPLORE AMERICA MISCELLANEOUS/AD75,

OTHER

First Class seat PK PA, PB, PC, PD -- PF

First Class accessible seat SK SA, SB, SC, SD -- SF

First Class wheelchair space TK TA, TB, TC, TD -- TF

Business Class seat K KA, KB, KC, KD -- KF

Business Class accessible seat BK BA, BB, BC, BD -- BF

Business Class wheelchair space GK GA, GB, GC, GD -- GF

CONVENTIONAL/SEATS & SPACES (EXCEPT AUTO TRAIN)

Note: the base codes JU, IU, ZU, XU and WU represent unreserved seats for their particular classes

SERVICE TYPE BASE DISCOUNTS EXPLORE AMERICA MISCELLANEOUS/AD75,

OTHER

Business Class seat JY, JU JA,JB,JD JE JF

Business Class accessible seat IY, IU IA,IB,ID IE IF

Business Class wheelchair space ZY, ZU ZA,ZB,ZD ZE ZF

Coach unreserved seat U -- -- --

Coach reserved seat Y YA,YB,YD YE YF

Coach lower level seat LY LA,LB,LD LE LF

Coach accessible seat XY, XU XA,XB,XD XE XF

Coach wheelchair space WY, WU WA,WB,WD WE WF

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 CONVENTIONAL/SEATS & SPACES (EXCEPT AUTO TRAIN)

SERVICE TYPE BASE DISCOUNTS EXPLORE AMERICA MISCELLANEOUS/AD75,

OTHER

Thruway unreserved seat G -- -- --

Thruway reserved seat T -- -- --

Thruway accessible seat TX -- -- --

Thruway wheelchair space TW -- -- --

CONVENTIONAL/SLEEPERS

SERVICE TYPE BASE DISCOUNTS EXPLORE AMERICA MISCELLANEOUS/AD75,

OTHER

Bedroom DS DA,DB,DC,DD -- --

Family bedroom FS FA,FB,FC,FD -- --

Viewliner accessible bedroom MS MA,MB,MC,MD -- --

Superliner accessible bedroom HS HA,HB,HC,HD -- --

Viewliner roomette VS VA,VB,VC,VD -- --

Superliner roomette ES EA,EB,EC,ED -- --

SLEEPING CAR ACCOMMODATION FEATURES

CODE BEDDING TOILET/SINK SHOWER CAPACITY

DS - Bedroom 1 Upper Yes Yes 1-2 Adults

1 Lower

FS - Family bedroom 1 Upper No No 2 Adults and 2 Children

1 Lower

MS - Viewliner accessible 1 Upper Yes Yes 1-2 Adults

bedroom 1 Lower

HS - Superliner accessible 1 Upper Yes No 1-2 Adults

bedroom 1 Lower

VS - Viewliner roomette 1 Upper Yes No 1-2 Adults

1 Lower

ES - Superliner roomette 1 Upper No No 1-2 Adults

1 Lower

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 CONVENTIONAL/SEATS & SPACES (AUTO TRAIN ONLY)

SERVICE TYPE BASE DISCOUNTS EXPLORE MISCELLANEOUS/AD75,

AMERICA OTHER

Coach reserved seat Y YA,YB,YD,YG -- YF

Coach lower level seat LY LA,LB,LD,LG -- LF

Coach accessible seat XY XA,XB,XD,XG -- XF

Coach wheelchair space WY WA,WB,WD,WG -- WF

CONVENTIONAL/VEHICLES

SERVICE TYPE BASE DISCOUNTS EXPLORE MISCELLANEOUS/AD75,

AMERICA OTHER

Automobile CV CA,CB,CC,CD -- --

Van NV NA,NB,NC,ND -- --

Motorcycle QV QA,QB,QC,QD -- --

Bicycle BV -- -- --

Amtrak Student Guide page 13

Amtrak Inventory Class Codes quick reference Page 3 of 3

©2011 Sabre Inc. All rights reserved. Sabre, Sabre Holdings, and Sabre Travel Network are trademarks and/or service marks of an affiliate of Sabre Holding Corporation.
All other trademarks, service marks, and trade names are the property of their respective owners. 2.1