Case Study

(Chapter 2)

Reyes Department Store

Based on the review of the store, Nicole, the general manager concluded that
one of the first things she has to attend involves developing the job description of her
store supervisors. During her first few weeks on the job, Nicole found herself asking one
of her supervisors, Jet, why he was violating what she knew to be part of the company
policies and procedures. Jet’s only response was that he was not aware of that policy
and was not aware it was part of his job.
Nicole knew that a job description, along with the set of standards and
procedures that specify what was to be done and done to do it, will go a long way
toward alleviating the problem.
Discuss the process that Nicole should follow to solve this problem.