Case Study

(Chapter 4)

Test Scores versus Letter of Recommendation

Vangie Villela, the personnel officer of Caffmaco Feeds, quickly

realized the dilemma she faced as she received the application file of
Angel Joy. Angel Joy had applied for a position at the sales and marketing
department because several openings in that department still remained.
However, Vangie was unsure whether Angel Joy would be able to learn
the job and do it well.
Angel Joy’s application indicated that she was a recent commerce
graduate who never had a full-time job. Her best recommendation was a
letter from Mr. Max Ditangan, the general manager of the company. Max
described Angel Joy as an excellent worker and “the kind of person our
company ought to employ.” Angel Joy had been a babysitter for the
Ditangan family and lived on the same street.
Although Angel Joy’s application and letter of recommendation
were very positive, Vangie doubted that she would succeed at the
department. Her test scores were way below the normal cutoff levels.
Angel Joy probably would be a very pleasant and cooperative
employee and hiring her would please Mr. Ditangan. But could she do the
job?

1. Should Vangie disregard the test scores and hire Angel Joy? Explain your
decision.
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2. Would it be kind to hire or not to hire Angela Joy?
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3. What is your recommendation to help Vangie solve this problem?
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