https://connect.att.com/apps/supern/StartAction.form?

wtSlotClick=1-003OAW-0-
1&WT.svl=actionbutton&wireless=NCQA1_&dtv=UVTVUFAM

ALT+Z--- For Q. 11390142 block.candace@gmail.com

88.237 8
ALT+A---assist Is there anything else I can assist you with?

Did you receive order confirmation number?

My pleasure! Have a great Sunday evening. Congratulation! Your order has been
submitted. Do you have any more question?

Thank you for considering AT&T services. I would be happy to assist you
with AT&T DSL Internet service.

Are you able to see the "Close Button" in the chat window?
Please click it and end this chat. Have a good day once again.

A22477301
I can offer additional $75Visa reward card for
ordering AT&T Fast Access 3..0 plan from my department, if
you place an online order with me today.

Click here to start your online order process.

Would you like to have a direct link to start your order?

I'll be guiding you through our order process.

Wireles : Yes, you will get $5/month discount in your wireless service if its above
$39.99/m on bundling with DSL service.

Let me ask you a few questions in order to assist you better.

Let me ask you a few questions to ensure you select the best plan for your
needs.

CABLE AND COST----------OBJECTIONS__________

Hello! Thanks for the information.

How may I assist you?

Have you decided on a plan that you would like to order online today? If not,
allow me to ask a few question in assisting the best package online today.

Thank you for answering my questions.

Assist: In which page are you currently on ? So that I can assist you in
a better way.

To be sure, do you have any services from AT&T?

If you ordering AT&T Home Phone with Internet and Cable you'll be eligible
for online promotion rewards.
 Does that sound like something you were interested in?

The prices that would be applicable after the 12th month would be notified to
you by AT&T through
an E-mail prior to 30days in advance.

By ordering over the phone you will not be eligible for online rewards and
savings.

I have not heard from you for a few moments. Are you still with me?

Please remove all the comments from property instruction access and proceed
with your online order.

If you are ordering Pro Internet plan ($14.95/mo), I will give you $75 reward from
my department.

ADDRESS

Bundle: To be sure which bundle service are you interested in? Home phone,
Internet , direcTV or wireless service?

At this time, I am unable to locate the exact address on the website. AT&T
service might be available at your location. However, you can place an order for
AT&T services by selecting "I want to use the address I originally entered:" option
to continue ahead.
A customer service rep will contact you within 72 hours from completing an order
online today to provide the status of your order.

Let me know once you see ranges for your address. I will then provide additional
information on how to bypass the address.

W/out phone: You can use AT&T DSL internet with out home phone service,if its
available at your location.

Have you checked the availability of AT&T DSL services Internet at your
residential address?

Thank you. Please wait while I check which Internet plan is available
at your residential address.

Congratulations! All the High Speed plans are available at your location.

Let me send you a link to check the availability of AT&T DSL Internet servies
and start the order process.

Were you able to locate your address on the AT&T service address check page?

Please click "re-enter address" to try again. You will get an option to
select 'I want to use the
address I originally entered' to continue.

If you see a range of addresses on your screen that your address would fall
into;
 enter your house number above the ranges, click on the range that would match
yours to highlight it,
and click continue to proceed.

1) I want to use the address I originally entered. 2) I want to use one of

these...

CALL TO ORDER: Unfortunately your online order can�t completed online please
call our customer services department to complete the online order.

It seems that there is discrepancy with address that is why you will
have to call to complete the order.

PHONE You can select the "No Thanks " for the home phone and continue.

Please select "No Advance TV" and "No Wireless" option for the upcoming page
and continue.

Move services is as good as new services , you can select the plan you had in
your
old address and complete the order. There wont be any charge to move.

On average, will you be making over 60 calls per month locally?

Do you use more or less than 30 minutes of long distance every month?

Which features are you looking to order (i.e. Caller Id, Call Waiting, etc.)?

Would you like to keep the same phone number or want to have the new number?

DSL Congratulations! All the High Speed Internet plans are available at your
location.

NOT: The services may not be available because all ports/slots might have ben
occupied at you location.

month to month price : You won't be able to pay for the service in advance
for 1 year. It will be a month to month service.

There won't be any price change in the promotional period

of 12 months, rest assured. The $19.95/month promo price will be good for full 12
months.

Not available: You can place the order for Phone and DirecTV and later on add
DSLservice when its available to you.

You can go with either the Cable switch Visa reward card with regular price of
$40/m or the promo price of $19.95 DSL internet price for 12 months.

Click on "Order Traditional Service" and continue.

What all plans are showing as available to you?

PRO: Thank you for your patience. Good news! AT&T High Speed Internet service is
available for your address; however, AT&T DSL Pro is the fastest speed available at
this time.

NOT: It means, Internet is not yet available at your location. But you can still
have the phone service, you can order it and later on add the DSL internet when its
available at your location.

U-verse Since U-verse is different technology based on Fiber Optic , you are
required to have the compatible equipment.

Its not mandatory to buy for the DSL Internet, but for the U-verse Internet
it is must to have the compatible equipment as U-verse is different technology
based on Fiber Optic cable.

Excessive use: Excessive charges could be applied to your monthly cost if you
are hosting servers or websites from your home. These types of usage patterns would
be grounds for possible excessive usage charges.

I've checked it from my side, and only DSL Internet Basic plan is availble at
your locaiton. For U-verse I need to transfer you to the correct department dealing
with U-verse.

Price after 12 month: At this time, we don t have the information regarding the
price after 12 months. You will be notified a month prior to the price change.
Pleas keep in mind that there is no term commitment with AT&T DSL service. You can
cancel your services any time

13-sta- What do you (or will you) use the Internet for in your home (i.e.
downloading music, watching videos, gaming, pictures)?

9state- For what purpose you would be using FastAccess Internet? (Downloading
music, large files, gaming etc. )

modem: I highly recommend adding AT&T DSL Pro to her home phone account as
she'll qualify for free Modem/Wireless Gateway offer.

How many computers do you wish to connect?

At this point of time this in the only option available right now at your
current location. I would
recommend you to select that and safe your port so that if in future higher
speed available than you can
upgrade your services.

I understand your concerns,at this time, all ports for Elite plan is occupied
in your neighborhood. However, I would recommend you
order Pro (3.0 mbps) for now and you can upgrade to Elite plan once it is
made available to you.

Cancel current internet: You can select any date of activation of service and
on that date you can cancel your existing internet service.So, you don't even miss
a single day without internet.
 -Let me send you a link to check what all DSL plans are available at
your location?
-Based on what you�ve told me I�d like to recommend you
-Our bundle builder allows you to choose the plans and show you the
monthly cost, your savings
and any cash back for the plans that you plan to order today. How does
that sound to you?

Question: Have you decided any plan to select? If not, allow me to assist you in
choosing the best package online today.

DirecTV
Do you spend more or less than $50 a month on your cable?

Are you interested in premium movie channels like HBO & Cinemax or just the
basic TV services?

How do you currently record television programs? Would you like if a system
can do this for
you digitally, without the need for a VCR or tapes, be beneficial?

Offer: You will get some cash back with some plans and also one HD DVR($199
one time charge) free and 4 SD receiver
($69 one time charge/ SD receiver) with choice xtra w/dvr and above
plan.

Wireless You can enter your cell phone number in the wireless plan page and get
the one bill for both services and also $5 discount on your wireless plan if its
above $39.99/month

You can bundle your iphone with AT&T and get a $5 discount, if the the
wireless plan is over $39.99/month.

SSN
Providing your Social Security Number (SSN) is voluntary and is not required
to place an order online. We ask
for your SSN because it helps us more quickly verify your credit. If you
choose to give us your number, you have our assurance of strict confidentiality.

If you choose to continue your order without entering your SSN, you may be
contacted for additional information
before your order can be completed. Without having your SSN to verify your
credit, you may be required to pay for certain charges with a credit card.

Congratulation! Your order has been submitted. Do you have any more question?

Congratulations! Your order is now submitted. Thank you very much for
choosing AT&T as your service
provider. Do you have any more questions regarding AT&T services I can assist
you with?
personalize: Let me know once you are on personalize page.

You can select Equipment(modem/ wireless gateway/ No equipment- I will

provide my own) and DSL self installation option and continue.

How is the order process going for you so far?

I recommend you to select self installation as it is very easy to set

up by your own.

Rebate ; Rebate is applicable only if you are an existing AT&T home phone
customer or ordering AT&T home phone service with DSL Elite/ Pro plan.

TIME : I request you not to remain for a long time in the same page, else
there might be chances of time out session.

It may be due to time out session due to remaining for a long time on
the same page.

Billing : Let me know once you are on billing page.

Please click on the check box "I accept the above terms and
conditions." and proceed.

Activation:
On the next page, You can select an installation date for the services.

Review : Let me know once you are on review and submit and order page.

On the Review and submit order page, you will get an Order Confirmation
number as soon as you click on the "Submit Order" button.

REFERRAL: A referral or promo code is a set of numbers from an advertisement. If

you don't have it, don't
worry, we have variety of promotions for all the customers

number: Could you please tell me what city and State you are located in?
So that, I can send you a direct number.

Thank you for clearing that up. We provide up to 24 mbps speed with AT&T U-Verse
service. Did you
check if AT&T U-Verse service is available to you?

I'd recommend you proceed with your online order and take advantage of our
limited time online promotions

Thttps://connect.att.com/apps/supern/StartAction.form

Questions: Feel free to ask any questions during your online order. I am right
here to assist you.

I will wait here with you while you complete your order in case you
have any other questions.

$75 I can offer additional $75 Visa reward card for ordering AT&T home phone and
Xtreme 6.0 plan from my department, if you place an online order with me today.

Let me share some information, there is no rebate applicable without home

phone. However, if you are placing online order with me today for Elite or Pro
plan, I can offer you $75 Visa Reward Card.

For you , I can offer additional $75 Visa reward card for ordering AT&T Pro
plan from my department in order to
compensate the equipment charge, if you place an online order with me today.
How does that sound to you?

At this time, stand alone DSL order does not qualify for rebate on modem.
However, I can offer you
bonus $75 reward card for your online order today. How does that sound to
you?

At this time, stand alone DSL order does not qualify for rebate on equipment.
However, I can offer you bonus $75 reward card for your 3.0 / 6.0 plan online
order today. How does that sound to you?

Personal account:

I would love to inform about your personal account.

We do not have any access to look
purpose.
Your account is very privacy for
You need to call to customer care
personal account
Would you like to have the direct
in your personal account for the security
us.
department to look and make changes in your
number?

Problem: I apologize for the inconvenience that you faced in the past.
Valued customer: As we value our customers we re offering $75 from our
department as you are only ordering AT&T DSL Services there are no online
promotions offered right now.

CANCEL: Let me send you a correct link to port your existing number.
Please cancel your current order and close all window let me know once
you've done it.

PAYMENT : I certainly understand it. There is no prepayment needed for your

online order. You'll just pay the $19.95 shipping fee (one time) for DirecTV online
through your credit card.
1531 Tara Belle Pkway, Naperville,IL,60564, 630-499-1765 order # ZHXCBAB18CW2G
AT&T High Speed Internet Direct Elite

Online promotions differ from the promotions available over the phone.The best
promotions are available online.

GAL4D1LJ3831 Direct_Elite__ Jennifer Chrich 1813 E. 13th St. Muncie, IN

47302 765-730-8286

67676

BQ7068318DQBF PETER PARK

[02:00:46] Visitor: 635 LIMERICK LANE #1C
[02:00:52] Visitor: SCHAUMBURG, IL 60193
[02:01:03] Visitor: TEL: 630-670-7038
[02:01:27] Visitor: ELITE DSL

You can go with either the Cable switch Visa reward card with regular price of
$40/m or the promo offer price of $14.95 DSL internet price for 12 months.

Joshua was a pleasure to deal with over the chat. It was a great experience and
hassle free. He answered all my questions quickly. First time I have had success
with someone on chat helping with an order. Thanks Joshua