Andre Stephan Franca da Silva

Mobile Phone: +353 83 0459 335

Email: andre.stephansd@gmail.com - Linkedin: linkedin.com/in/andré-stephan-7286715b

I attended San Paulo University and graduated with a degree in Software Engineer and a Specialization in
Management in Information Technology.
I have started my career at Netsteel Technology Solutions as a Technical Hardware Support & Software
Support Engineer. Afterwards, following Netsteel, I have worked in Coca-Cola Femsa for 3 years composing the IT
Department solving technology, Sales and Logistic issues. From that, I have improved my SAP skills training SAP
Academy in 2012 and since then I have been working in SAP area. Star IT Brazil, DAFITI Brazil Digital Commerce Ltd
and ATENTO Brazil A.S I composed the SAP Sales & Logistic Consultant Team being part of the Projects
implementation, enhancements and process troubleshooting.
I gained great experience working these departments (Sales Process, Billing, Manufacture, ATP, Reverse
Logistics) and countries (Brazil, Mexico, Argentina, Uruguay, Chile, Peru & Colombia) in different markets (Retail,
Service, OTC and IT Consulting). I have technical experience in troubleshooting support and maintenance. I love
working in team and enjoy new challenges every day. I am an organized who is very self-orientated, hard working. I’m
currently seeking a challenging and rewarding opportunity with an organization with good reputation that recognize
and use my true potential while encouraging my technical and professional skills.
Work Experience
July 2016 – May 2017: ATENTO Brazil A.S - Sao Paulo http://espana.atento.com/locations/brazil
SAP SD Consultant
Project: ERP SAP Global Rollout LATAM (10 Countries)

Key Responsibilities:
 Creating project templates and Blueprint in Sales & Distribution as member of the Project department.
 Setting up the Global Rollout of Organizational Structure on SD process.
 Global Sales template (Brazil, Argentina, Mexico, Bolivia, Uruguay and Peru) rollout project.
 Assign values in the Global structure tab in the Business Blueprint, to specify whether the structure element
as obligatory, changeable, or not changeable for the subsidiaries.
 Performing the activities required in the configuration phase, e.g. assigning Business Configuration Sets.
 Customizing the Legal process and local Tax business requirments.

Jan 2014 – June 2016: DAFITI Brazil Digital Commerce – Sao Paulo https://www.dafiti.com.br
SAP SD Consultant & LES-TRA Specialist Team Leader: Christian Tiefenbacher
Project: Implementation SAP SD Module Reference: linkedin.com/in/christian-tiefenbacher-b678161a

Key Responsibilities:
 Attending issues and new enhancements over the implementation SAP SD Module (Gap Analysis).
 Performing review of customer returns and process through our SAP inbound. Reverse Logistics.
 Configuration of new shipping points and new payments terms.
 Defining and preparing business requirements into the Sales & Distribution scope.
 Training, preparing and interacting with key users & PO. DEV & QAS Tester.
August 2012 – December 2013 – Star IT Brazil – Sao Paulo http://www.star-it.com.br/
SAP SD Functional Consultant Team Leader: Fabiano Novoletti
Project: Tech Support Lvl.3 & SAP SD Implementation Reference: linkedin.com/in/fabiano-novoletti-03ba3120

Key Responsibilities:
 SAP systems client troubleshooting (Burger King, Le Postiche, Roldao, Onofre Pharmacy …)
 Testing and implementation phases of project. DEV & QAS Tester.
 Designing, customizing, configuring Sales & Distribution tasks.
 Mapping client business requirements and developing necessary modifications on the system.
 Identifying gaps, issues and work around solutions.
February 2009 – August 2012 – Coca-Cola FEMSA S.A B. de C.V – Brasil/Mexico
Technical Hardware & Software Support Engineer Team Manager: Rodolfo Luna Pérez
Reference: linkedin.com/in/rodolfo-luna-p%C3%A9rez-233a5a74/
Key Responsibilities:
 Installing & setting up company’s computers, operational systems and applications.
 Troubleshooting and Supporting computers, network, servers and infrastructure systems.
 Diagnosing and solving hardware or software issues.
 Testing and evaluating new technology.
 Solving Orders issues and ATP business function, providing order inquiries and delivery due dates.
 Following instructions, either written or in diagram form, in order to set up a system or fix a fault.
May 2005 – January 2009 – Netsteel Technology Solutions – Sao Paulo
Technical Hardware Support & Software Support Engineer

Key Responsibilities:
Supporting and Coordinating for customers who contracted technology services, performing administration via Service
desk calls and generating flow analyzes seeking continuous improvement of services rendered. Large knowledge in
infrastructure and deployment of computer networks, routers, access points, printers, maintaining laptops, Microsoft
operating systems, Microsoft Office and Microsoft Windows Server. Setup and Maintenance Advanced
Microcomputers in high level platform and servers.
EDUCATION
February 2020 – February 2022
QQI Bachelor Business, Management & Marketing (Level8) - IBAT College – Dublin

September 2017 – February 2020

English Course + IELTS Preparation - Oscars International Academy – Dublin

January 2015- January 2017

Post Graduate Specialization in Management in Information Technology – Sao Paulo University

November 2011-January 2012

SAP SD ERP Academy – Sales and Logistic Specialist Development & Analysis

January 2008-December 2011

Bachelor SOFTWARE ENGINEERING & ARTIFICIAL INTELLIGENCE - FIAP University – Sao Paulo
LANGUAGES
        Portuguese-Br: Mother tongue;         Italian: Intermediate spoken and written;
        English: Fluent level spoken and written;         French: Basic Level;
        Spanish: Fluent level spoken and written.  

COMPUTER SKILLS

 SAP ERP System (Ref. SD / IS-Retail Specialist)

 Programming Language (Java & Java Script – SAP ABAP)
 70-291 - Microsoft Certified Systems Administrator (MCSA) - Windows Server
 70-620 - Microsoft Certified Technology Specialist - Windows
 Installation and Maintenance of PCs and Servers
 Advanced data recovery drives
 Microsoft Office Professional

PERSONAL & PROFESSIONAL SKILLS

 Knowledge of process of Sales & Logistic Retail, Industry and services.
 Experience in Sales service and distribution process
 Knowledge of SAP ERP LES-TRA and SD module (documents integration with the modules MM, FI)
 Team player with good communication and interpersonal skills and an ability to present to senior management
and to interact positively with all levels within the organization and with third suppliers.
 Quick learner, proactive, diligent and a desire to succeed in a fast-paced environment
 Excellent in time management
 Strong analytical skill

References are available on request.