MANAGING A SUCCESSFUL BUSINESS PROJECT

STUDENT NAME
  
Table of Contents
Introduction......................................................................................................................................3

LO 1: Establish project aims, objectives and timeframes based on the chosen theme....................4

Problem statement:......................................................................................................................4

Strategy for the project:...............................................................................................................4

Objectives of the project:.............................................................................................................5

The project and its scope:............................................................................................................5

Included scope:............................................................................................................................6

Success criteria:...........................................................................................................................6

Communication plan for the project:...........................................................................................6

Plan for risk management:...........................................................................................................7

Work breakdown structure..........................................................................................................9

Gantt chart for the project implementation................................................................................10

LO 2: Conduct small-scale research, information gathering and data collection to generate

knowledge to support the project...................................................................................................11

Research Philosophy..................................................................................................................11

Research Methods......................................................................................................................12

Research approach.....................................................................................................................12

Data Collection Method.............................................................................................................12

Ethical Consideration.................................................................................................................12

Data sampling technique............................................................................................................13

Data collection method and questionnaires:..............................................................................13

LO 3: Present the project and communicate appropriate recommendations based on meaningful

conclusions drawn from the evidence findings and/or analysis....................................................15

Observation of Secondary Data.................................................................................................15

 Theme 1:................................................................................................................................16

Theme 2:................................................................................................................................16

Theme 3:................................................................................................................................16

Observation of primary data:.....................................................................................................16

Appropriate recommendations because of research and data analysis to draw valid and
meaningful conclusions.............................................................................................................20

LO 4: Reflect on the value gained from conducting the project and its usefulness to support
sustainable organizational performance........................................................................................20

Conclusion.....................................................................................................................................22

References:....................................................................................................................................23
Introduction
Every operation in any industry has drastically improved in the present scenario because of the
increase in the growth and development of technology. All the operations in an organization
influence one or the other technology. The inclusion of digital technology can smoothly do the
management of the finance, human resources, and accounts of the organisation. The
organizations utilize different software and technologies that is being regularly developed that
enormously increases the efficiency of the operation to a thousand times as compared to an
organization, which do not use technological equipment (Pinto, 2015). The report will be
describing the different ways in which the technologies and software can be used to improve the
hospitality and food organizations like Road Stove Restaurant for serving the customers.

The Purpose of this assignment is to make readers understand the skills required for managing a
business project. Project management is a critical task requires, independent research and
investigation in order to meet the appropriate business aims and objectives. All the
characteristics and features of projects and its management are explained in the report. We will
study about the principals of project, scope statement of a project, identification of critical path.
We will learn about the factors to be considered while developing project budget. Methods
which are used to manage the risk by developing different risk strategy in the project life cycle
are described in the report. Control is essential to evaluate the performance in every field and
there are described various quality methods to evaluate the performance.

Road Stove is a Small food business. Popular in the area for the taste and quality. They had very
good numbers of customers in the years in business but Number of the customers are declining in
previous months because of the opening of some new restaurants in the town. Those restaurants
came up with new ideas in business with extensive investment in modern technologies e.g.
excellent website design, online ordering, tracking of orders, Mobile based application to
facilitate the customers.
LO 1: Establish project aims, objectives and timeframes

based on the chosen theme.

1: Definition of a project:

A project is nothing but the accumulation of a varied number of assignments that are related to
one another. Every aspect of the project is pre-planned, researched adequately for the properties
and then executed (Pinto, 2015). This project emphasizes the influence of different mobile
technologies and online order dealing software on people with disabilities and the people who
work as workers.

Problem statement:

The presence of technological equipment has a highly positive impact on the life of the
customers as well as the workers. Most of the nursing homes, hospice solutions and clinics have
the presence of software that immensely assists in treating people. However, in the present
scenario, it is commonly seen that the food companies can use excellent website design, online
ordering, tracking of orders, Mobile based application to facilitate the customers. But any type of
technological upgrading in the business can impact the organization in many ways. For instance
the workers cannot provide the right kind of assistance to the customers which leads to a large
number of faulty situations. The workers have to be skilled enough to provide services to
customers in a personalized manner (Kerzner, 2018). Training programs should be arranged by
the setups to give the staffs training on the different ways in which they can take the assistance of
the technologies and software and give the customers convenient and personalized services. Lack
of such programs is one of the key reasons behind the frivolous situation of the setups.

Strategy for the project:

The project can be successfully implemented by opting for the survey strategy. The survey can
be conducted among the different staffs of the organizations where they mobile technology and
online order placing services to the customers (Kerzner, 2018). The people who are involved in
conducting the surveys can gain the knowledge from the staffs and use this knowledge to make
the untrained staffs understand the requirements of the procedure.
Objectives of the project:

The following are the objectives of the project:

 To investigate the effectiveness of the mobile technologies and online order dealing
software for facilitating the customers in Road Stove Restaurant
 To investigate the influence of mobile technologies and online order dealing software on
the users
 To understand the areas which can be bettered to implement mobile technologies and
online order dealing software in the Road Stove Restaurant?
The project and its scope:

Activities Required time Price required per Total costs (£)

(Hours) hour (£)
Collection of primary data 32 9 288

Data analysis 20 7 140

Cost required for buying 24 6 144
goods
Preparation of the paper 25 5 125
before submission

Total 697
The scopes of the project are the analysis and documentation of the objectives of the project, the
tasks under the project, the requisites, expenses and the tenure of the project. The quick plan
mobile technologies and online order dealing software is predominantly developed for providing
services to the public as well as private resturants (Heagney, 2016). This software is also found
to be utilized by individuals who provide facility to people independently. The implementation
of the mobile technologies and online order dealing software requires people to have certain
skills, which are lacked, by the people who provide services to the customers.

Table 1: Time and cost required for the project

(Source: Self-developed)
Hence, it can be said that the scope of this project is mainly efficiently using the mobile
technologies and online order dealing software to help the workers to understand the process.
The time and the expenses that are found to be associated with this project are mentioned in the
table below:

Included scope:

The project included the following scope

 Project completion by week 5

 Project completion within £1000
Success criteria:

The success of this project is only possible if the different mobile technologies and online order
dealing software surveyed, and their utility is identified and implemented properly.

3) The project preparations:

Communication plan for the project:

Importance of Audiences Frequencies Strategy to be Involvement of a

communicating used to personal
communication
Decision-making Project team Frequently Communication Researcher
as per the can be done
requirement of the verbally, and face-
project to attain a to-face meetings
direction and get can also be done
to the solution

Qualitative data Authority of the Sometimes Interview The project team

collection varied companies as a whole
of restaurant
software
 Quantitative data Staffs are Sometimes Survey The project team
collection working ona as a whole
different
resturants.
Table 3: Plan for communication

(Source: Self-developed)

Plan for risk management:

No Risks Occurrence Impact Influence Risk mitigation strategy

probability probability related to the
project
1 Failure in High Medium The overhead Management of time is
completing the cost crucial in such scenario.
product within the increases and Every task should be
deduced time the done by skilled people
submission separately
of the project
becomes
difficult
2 Inadequate Medium High Difficulty in Every task should be
availability of primary data recorded properly so
capital collection by that there are no
interview and discrepancies in
survey expenditure

3 Staffs belonging to Medium High Failure of the Using the available

restaurants setups project style of approach and
rejected the survey because of making them
proposal discrepancy understand the
in the importance of the
collection of mobile technologies and
 data online order dealing
software by
communicating with the
staffs
4 Rejection of the Low High Failure of the Using the available
proposal by the project style of approach and
authorities of the because of making them
service providers discrepancy understand the
in the importance of the
collection of software by
data communicating with the
authorities
Table 4: Strategies for managing risks

(Source: Developed by author)

 Work breakdown structure

Selection of topic

Development of aim in addition to strategy

Primary research
conduction
Collecting quantitative
Collecting qualitative data
data

Selection of respondent
Face-to-face interview conduction

Questionnaire Information collection

distribution

Information collection

Analysis

Information measurement

Final document
preparation
 Gantt chart for the project implementation

Sr Different types of tasks 1st to 3rd to 5th to 7th to 9th to 11th 13th 15th 17th 19th
No 2nd 4th 6th 8th 10th to to to to to
wee wee wee wee week 12th 14th 16th 18th 20th
k k k k wee wee wee week week
k k k
Topic selection
1.
Development of research goal
2.

Selection of research strategy

3.

Sample selection for

4.
respondents for the interview
and the survey

development and distribution

5.
of the questionnaire among the
respondents

Feedback collection from the

6.
staffs of restaurant setups

Quantitative data analysis

7.
 Face to face conductions of an
8.
interview with the authorities
that develop software for
restaurants

Feedback collection from the

9.
respondents

Data analysis
10.
Preparation of final documents
11.
and submission

LO 2: Conduct small-scale research, information

gathering and data collection to generate knowledge to

support the project.

Research Philosophy

Research philosophy in research is known to give the best possible rules, used to lead research.
This logic when utilised can give time and cost compelling strategy for research. There are
different research philosophies like positivism, interpretive and realism that can be utilised to
direct this research project successfully (Saunderset al., 2015).

The research project would require the researcher to utilise the positivism sort of logic, as the
researcher will have the capacity to utilize this information to gather legitimate information,
which can prompt the immediate acknowledgement of the research objectives. Prior speculations
will likewise be investigated successfully which will prompt a viable type of research
conduction.
Research Methods

The research has actualised the utilisation of primary sources and questionnaires to guarantee
that the information is gathered to give the most efficacious comprehension of the observations
of the respondents (Tayloret al., 2015).

Research approach

This is a basic piece of the conduction of the research as it accommodates the researcher to
gather information through the conduction of an efficient data collection technique. Inductive
and deductive research approaches exist inside research, yet the main aim of the research project
is to empower a procedure of existing theories already being proposed by various researchers on
this research topic (Marshall et al., 2017). Furthermore, the research project also aims at looking
at investigating papers identified with a similar subject. The deductive technique likewise spares
a great deal of time.

Data Collection Method

Data is one of the mandatory components of the research project and fresh and adequate
information increase the chances of success. Not only that, data collection also helps to
understand the basic concept of the topic. Two types of data collection methods are used in a
research project. Primary data has been collected through two methods-quantitative data
collection and qualitative data collection. For the quantitative data collection methods, simple
random sampling combined with probability method is chosen to select the respondents. A lot of
respondents were approaches. However, only 100 respondents have turned up. The respondents
are given with closed ended questionnaires to give their feedback. For the qualitative part, non-
probability sapling is chosen to select the respondents for the interview (Palinkaset al.,
2015).This primary data is the fresh data and different variations can be achieved.

Ethical Consideration

The researcher is required to be in charge of the security and well-being of the respondents when
this research is to be conducted. Research rules are required to be legitimately taken after and
executed with the goal that respondents are secured when they are reacting to the same. The Data
Protection Act 1998 should likewise be followed in a powerful way to ensure rights of the
individuals (Ganet al., 2018).

Data sampling technique

Data sampling techniques can be comprised of two types as well. It includes probability or
random sampling and non-probability sampling (Etikanet al., 2016). For the present research,
probability sampling is to be conducted where the respondents will be selected using random
sampling method. 100 respondents should be selected, and two managers are required to be
selected for the interview that could help in getting adequate and qualitative information related
to the research topic.

Data collection method and questionnaires:

Q1. What is your tenure in the Road Stove Restaurant for serving customers?

Q2. Do you think it is necessary to implement mobile technologies and online order dealing
software in the organization?
Q3. Do you think mobile technologies and online order dealing software provide benefits to
the customers also?

Q4. Do you think cloud computing, mobile application, the internet can provide the benefit
to the organization?
Q5) do you think social media or mobile application can bring the benefit to the company?

Options Percentages of Number of Total number of

respondents respondents respondents
Agree 25% 25 100
Highly agree 35% 35 100
Disagree 18% 18 100
Strongly disagree 15% 15 100
Neutral 7% 7 100

LO 3: Present the project and communicate appropriate

recommendations based on meaningful conclusions
drawn from the evidence findings and/or analysis.
Observation of Secondary Data

Implementation and uses of the digital technology in the organization like Road Stove Restaurant
for serving customers will help the management to mitigate the problems that have been related
to the service provided by the company since the long period. The internal and external
problems that have been identified based on the various researchers connect to the
comprehensive understanding of the business functions.
Theme 1: To identify how digital solutions will provide this small business with a
sustainable model of growth.

The main objective of the research project is to find the benefit that will get by the company after
launching the digital technologies. Heavy capital is needed to support the entire project to launch
the digital technologies. Different software, social media, big data, cloud computing, can push
the company one-step ahead in the market.

Theme 2: To identify how innovation can be integrated into the vision and mission of the
company with the help of digital implementation.

As the Road Stove Restaurant for food and restaurant service is the hospitality and tourism
service organization, so it is mandatory to provide high technology service to provide the
ultimate satisfaction to the customers. High communication service, advanced technological
software, various management software and other digital technologies with the internet can
enhance their service and help to uplift the brand image in the market.

Theme 3: To identify how employees will adapt to the process of digitalization

For proper utilization of the digital technologies, it is important to train all the staffs properly.
Proper training and workshop are needed to get the value of such technologies. The company can
use the retina scan, cloud technology, different management software and for this, they need to
make all the employees understand the benefits and procedure of such technologies.

Observation of primary data:

To get the actual primary data 100 respondents from the company are taken, and two managers
of the company are taken into consideration for this survey. Road Stove Restaurant is a food
serving organization which is engaged in providing services to the customers. Therefore, it is
necessary to understand the effect and importance of the implementation of the digital
technologies in the organization and for this, the analysis of the survey is as below:

Q1. What is your tenure in the Road Stove Restaurant?

 40%
35% 35%
35%
30%
25%
20%
20%
15%
10%
10%
5%
0%
Less than 1 year 1 to 2 years 2 to 5 years More than 5 years

Q2. Do you think it is necessary to implement the mobile technologies and online order
dealing software in the organization?

Percentage of the respondents

50%
45%
40%
35%
Percentage of the
30% respondents
25%
20%
15%
10%
5%
0%
Agree Strongly Disagree Strongly Neutral
Agree Disagree

Analysis: From the above survey 15%, employees agree with the implementation of the mobile
technologies and online order dealing software in the organization while 48% employees
strongly supported the implementation of the software. Besides this, 15 % disagree, and 10%
strongly disagree with the questions, and 12% remain neutral.

Q3. Do you think mobile technologies and online order dealing software provide benefits to
the customers also?
 Percentage of the respondents
35%
30%
25%
Percentage of the
20% respondents
15%
10%
5%
0%
Agree Strongly Disagree Strongly Neutral
Agree Disagree

Analysis: from the above survey 20% employees believe that mobile technologies and online
order dealing software will also provide benefit to the customer as well and 32% respondents
strongly supported the fact. On the other hand, 12% employees disagreed with the question, and
16% stated the strong opposition to the fact while 20% employees remain neutral.

Q4. Do you think cloud computing, mobile application, the internet can provide the benefit
to the organization?

Percentage of the respondents

35%
30%
25% Percentage of the
20% respondents
15%
10%
5%
0%
Agree Strongly Disagree Strongly Neutral
Agree Disagree

Analysis: from the above survey 28% employees think that social media, cloud computing can
bring the advantages to the company while 32% strongly supported the fact. While 7% disagree
with the fact and 12% strongly oppose the question and 18% remain neutral.

Q5) Do you think social media or mobile application can bring the benefit to the company?
 Percentages of respondents

30%
20%
Percentages of
10% respondents
0%
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Analysis: from the above fact 25% respondents supported the fact that social media, mobile
application can bring the benefit to the company. In addition 35% respondents strongly believe
that mobile application can bring the revenue to the company but 18% responses re against the
fact and 15 strongly disagreed while 7% remain neutral.

Qualitative Data Analysis

Two managers of the Road Stove Restaurant are taken into consideration for the survey and
asked two questions to get the view of the manager.

Q1. Do you think the implementation of the mobile technologies and online order dealing
software can get the benefit of the organization and how?

a) Both the managers’ state the positive reaction, and the first manager said that mobile
technologies and online order dealing software is required to be designed in such a manner so
that it can cover all the directions of the service. It will allow the organization to connect with the
customer and helps to take the view of the customers, which will help to improve our services.
The second manager has said that this software automatically generates the information to the
customers which they want to know also provides the clear schedule of everyday work to every
employee.

Q2. Do you think social media, cloud computing, and other digital technologies can help the
organization?

a) On this question, the first manager disagreed with the fact and said that social media, mobile
technology can promote the organization but still it is not much effective to get the quality of the
service. While the second manager said that cloud, computing can enable the organization to
store

Appropriate recommendations because of research and data analysis

to draw valid and meaningful conclusions.

From both the quantitative and qualitative analysis it can be stated that employees and managers
are supporting the implementation of the digital technologies in the organization. The company
can launch the mobile technologies and online order dealing software, and besides this, they can
implement the retina scanner, CCTV to ensure more security in their services.

Uses of the social media and mobile application can also help the organization to promote their
service in more systematic manner. Consumers can even get the benefit and get the information
through the mobile application, websites. Not only is that arrangement of the proper training for
the staffs needed to make them habituated about the new technologies. Systematic workshop and
training can help the management and staff to handle and utilize the technologies in a
consecutive manner.

LO 4: Reflect on the value gained from conducting the

project and its usefulness to support sustainable
organizational performance.
Digital technology is important to carry out the business in modern business trend, and it will
also provide the competitive advantages to the company (Flyvbjerg, and Budzier, 2011) (Juliet,
2013). The learner started the project by determining the objectives of the company and then set
forth to figure out the different ways in which digitalisation can increase the earnings of the
company. The learner approached two managers of the Road Stove to collect their personal view
or reflection on the topic.

The main objective of conducting research in this project was to analyze the importance of
digital technology and how these technologies improve the performance of the organization. This
project helps in understanding about the changes that takes place within an organization on
incorporation of digital technologies in the Road Stove Restaurant. The project was successful as
the employees and the managers agreed to the incorporation of digital technology The initial
inception ware gathering knowledge in technological advancement; in this project I have
implemented the possible implementation techniques; Most of the goals have been achieve. The
problem that I faced during this project was difficulty in getting an appointment with the
managers of the company. Yes the problems were identified on time resolved. The undertaken
project helps in identifying the importance of digital technology in development of the Road
Stove Restaurant. I am fully satisfied with my performance. My behavior helped in
communicating with the authorities of the organization for completing this project. My
communication skills assisted me during the project. My decision making skills helped me in
completion of this project. This information will help me in developing knowledge about the
latest technologies that could assist me in developing a strong career in this field.
Conclusion
Restaurant can also face some issues like Cost of implementation of technologies, less trained
staff and the cost of training, Hiring new experts, managing latest technologies is more technical.
So it is also recommended that Road Stove should take steps in initial stages to overcome the
above stated challenges. They should have a proper communication and training for staff to
handle new technologies.

The report gives the learner a clear understanding about scheduling, resource allocation, planning

and implementation of project in small businesses like Road Stove. The report further explored

the implication and importance of planning a small piolet research before the project

implementation.
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