Customer service policy

Our aim

The BizOps Enterprises Customer service policy applies to all employees – casual, part-
time, full-time, permanent or temporary.

BizOps aims to provide the highest level of service to its customers. Our staff should always
demonstrate:
• accuracy and efficiency in terms of the products and services they provide
• professional courtesy in all dealings with customers (both internal and external)
• accountability for their actions and the service they provide
• integrity
• a high level of product and service knowledge
• effective communication skills.

Dealing with internal and external customers

• Staff will provide internal and external customers with the same level of service.
• Staff must show courtesy to customers in all situations.
• Staff must look for ways to enhance the customer service experience.
• Impediments to good customer service must be addressed.

Our commitment to customer service

BizOps staff will be trained in providing effective customer service and general
communication skills during their induction period.

Dealing with customer complaints

Complaints made by BizOps customers must be handled in accordance with the customer
complaints procedure, which is located on BizOps intranet in the policies and procedures
section.

Accountabilities

All staff are expected to:

• provide high quality customer service
• identify poor customer service
• report poor customer service to their supervisor, team leader or manager.

Management must:
• act if poor customer service is identified by staff
• review customer service procedures, where appropriate
• document and report on this process.

© Aspire Training & Consulting

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Document date: April 2015