Vora

ivrtesting59@gmail.com
SUMMARY

 Around 14 years of experience as Quality Analyst, with extensive experience in the Domains of Health care, Finance and Pharmacy Benefit
Management.
 Strong methodology experience with RUP, UML, and AGILE, Waterfall, Scrum
 Involved in the QA Life cycle, which includes Design, Development, and Implementation of the entire QA process and documentation of Test
Plans, Test Cases, Test Procedures and Test Script for Manual, Automated bug tracking tools.
 Comprehensive knowledge of Software Development Life Cycle SDLC , having thorough understanding of various phases like Requirements,
Analysis/Design, Development and Testing
 Ability to analyze to convert Business requirements for IVR Applications to Test Scenarios
 Experienced in working on CTI and J-phone testing
 Analyzed and Tested for Directed dialogue, DTMF, IVR and Text to speech that increased customer utilization and retention in IVR
 Worked on custom software applications that integrated the IVR, Advanced Speech Recognition, Directed Dialogue, Call Center solutions,
Genesys and Avaya CTI, Web, and foreign host connectivity and transactions
 Experience in Understanding VUI Voice User Interface documents and Call flows to extract the IVR testing scenarios
 Strong experience in testing IVR speech recognition systems
 Taken responsibility in testing voice quality and voice recognition functionality of IVR systems for high and low confidence scenarios.
 Adept at understanding and converting call flow UML diagrams Context, Use Case, Sequence, Activity diagrams in MS Visio and Rational
Rose to Testable scenarios and Test scripts
 Strong experience in conducting UAT User Acceptance Testing and documentation of Test Scenarios and Test cases
 Familiar in creating Traceability Matrix to ensure comprehensive test coverage of requirements.
 Well acquainted with writing detailed test cases for functional nonfunctional requirements.
 Expertise in different types of testing like Black Box testing, Smoke testing, Functional testing, System Integration testing, End-to-End Testing,
Regression testing User Acceptance testing UAT Involved in Load Testing, Performance Testing Stress Testing.
 Well versed in different management scenarios like Quality Assurance, Defect Tracking, System Integration and Scheduling, Release
Management
 Extensive experience with Defect tracking tools like Quality Center, PMF, Test Director and Rational Clear Quest
 Worked experience with Genesys 7.6 and 8.1 Versions and AVAYA.
 Excellent communication interpersonal skills self-motivated quick learning skills

Technical Details:

Domains Health care, Finance, Pharmacy Benefit Management

Methodologies Waterfall, V-Model, Agile, RUP, Scrum, RAD, FDD

Testing Tools Rational Quality Manger, Quick Test Professional

Defect Tracking Test Director/ Quality Center, PMF, Clear quest

Databases Oracle, MS SQL Server, DB2

Configuration Management Rational Clear Case

Languages VB Script, JavaScript, SQL, C , HTML, VXML

MS Suite/ Project Tools MS Project, MS Visio, MS Office, MS Visual Studio, Rational Rose

Operating Systems Windows 7/ Vista/ XP/ 2003, HP UNIX 11

PROFESSIONAL EXPERIENCE:
Bank Of America, NJ Jan 2015 to present
IVR Quality Analyst
Responsibilities:

 Interacted with the Business Analyst to better understand the business processes and application knowledge.
 Worked on VUI Visio callflows both high and Low leveldocuments for quick understating of applications to deliver prompt QA services on those
particular applications.
 Text to speech validations from QA point of view are Tested and verified for Business
 Created Test plan for project
 Assisted clients during UAT Environment.
 Test scenarios traceability matrix is prepared to make sure all requirements are covered under testing
 Attended release planning meeting, sprint planning meeting, story sizing meeting, and retrospective meeting.
 Identified test data and raised the request for to QA support team and registering those test members.
  Wrote and reviewed test scenarios and test cases for the user stories based on the acceptance criteria's.
 Attended daily standup for updating the team members and escalated impediments if any to the business and scrum master.
 Executing test cases and documented the results and prepared execution documents for the business to sign off.
 Performed Regression testing to ensure product integrity after modifications and enhancements to existing functionality and defect fixes.
 Reported the bugs found during the testing on Clear quest for QA environment and assigned the issues to the development group.
 Tracked the bug until it's closed.

Environment: .NET, C , VXML,Genesys 7.6vQuality Center, Hammer, DB2, SQL client Data power test Harness, MS Office suite, XML spy,
SharePoint
New York Life. NY Mar 2011 to Dec 2014
IVR Test Lead
Responsibilities:

 Participated in all phases of the project life cycle. Developed Test plan, Test cases, Implementation and Test strategy.
 Gathered Test data for Various Contracts having different attributes and funds which facilitated Positive and Negative testing in the
application.
 Participated in verification / review meetings to get the Test Plan and Test Cases approved.
 Performed End to End testing to validate if the changes to the existing functionality or introduction of brand new functionality is not breaking
the other Dependent / Auxiliary applications and modules.
 Gave LOE for the QA effort from QA prospective by providing clear breakdown.
 Scripted test cases to cover the call flows End to End and make sure call is routed to the Transfer queue extension in Business and Non
business hours scenarios.
 Maintained Requirement Traceability Matrix to cover all requirements.
 Prepared and presented weekly and monthly QA Defect and Status Reports to the different stake holders of the project.
 Executed Smoke Test Cases to validate if the QA environment is stable enough to proceed with the testing after each build/deployment/defect
fixes.
 Performed Backend testing to verify call logs using SQL queries.
 Identified, analyzed, and documented defects, errors, and inconsistencies in the application using Quality Center.
 Performed Regression testing to ensure product integrity after modifications and enhancements to existing functionality / defect fixes.

Environment: .JAVA, Genesys 8.1, VB, Quality center 10.0, MS SQL Server, MS IE 8/7/6, Hammer and MS Office suite, SQL , Toad, PL/SQL
developer 8.0.salesforce

Fidelity, NYC Oct 2009 to Feb 2011

IVR QATest Lead
Responsibilities:

 Worked closely with Product Owners, Scrum master, Developers, Business Analysts and UI teams attended Vision calls and elaboration calls
to understand the complete requirements for functional, integration and database testing.
 Attended release planning meeting, sprint planning meeting, story sizing meeting, and retrospective meeting.
 Attended planning poker meeting to size the committed user stories to define the complexity and story points for the sprints.
 Identified test data and raised the request for to QA support team and registering those test members.
 Wrote and reviewed test scenarios and test cases for the user stories based on the acceptance criteria's.
 Maintained Requirement Traceability Matrix RTM .
 Lead Testing team on Jphone screen pop testing for CTI Computer Technology integration .
 Executed test cases, documented the results and prepared execution documents for business to sign off.
 Responsible for Regression testing to ensure product integrity after modifications and enhancements to existing functionality and defect fixes.
 Reported the bugs found during the testing using the PMF Project management framework for development environment and Clear quest for
QA environment and assigned the issues to the development group.
 Used PMF Project Management Framework for keeping track of project tasks assigned in each sprint.
 Coordinated with automation team on shore and offshore to identify regression cases to be automated.
 Played a key role in creating Book of Business Regression Test cases for QA team, which will be tested every production release.

Environment: JAVA, C , VB, Mercury Quality center 10.0, QTP 9.0, MS SQL Server, MS IE 8/7/6, Load Runner and MS Office suite, SQL , Toad,
PL/SQL developer 8.0.salesforce

CTIC, TX June 2008 to Sep 2009

UAT Test Lead
Responsibilities:

 Responsible for analyzing system requirements and developing test plan for the project
 Prepared and executed test cases and scripts. Reviewed functional requirement documents and the technical specification.
 Analyzed system requirements and wrote test cases, test scripts for testing the application.
 Interacted with Business teams and Developers to understand business requirements and bug fixes.
 Created and maintained Traceable matrices. Used this matrix in performing impact analysis for changing requirements.
 Participated in testing of database using SQL queries.
 Performed Regression testing to ensure product integrity after modifications and enhancements to existing functionality / defect fixes.
 Opened and tracked the bug in QC and followed until it's closed.
 Participated in status meetings to report issues. Communicated with developers through all phases of testing to prioritize bug resolution.
 Performed Black box testing, Integration testing, System testing, data validation testing, end-to-end testing of the application and involved in
white box testing.
 Coordinated communication between various teams to insure consistency and accuracy across test plans, user manuals and training
materials.
 Presentation of the QA Status report and the Defect Status reports in the weekly meeting.

Environment: QuickTest Pro 9.0, Rational Quality Manger, XML, Java, J2EE, Weblogic, HTML, Web Services, Microsoft SQL Server 2008, IE 7.0,
z/OS, Windows XP, Rational RequisitePro ,Rational Test Manager, Rational Robot, Rational Clear Quest, Rational Clear Case, Rational Unified
Process RUP .
Mizuho Securities, NJ Oct 2007 to May 2008
IVR Test Lead
Responsibilities:

 Developed manual test cases by decomposing use cases for specific functional requirements.
 Interacted with Business teams and Developers to understand business requirements and bug fixes.
 Responsible for creation and maintenance of traceable matrices. Used this matrix in performing impact analysis for changing requirements.
 For SSCR's Small scale Change Requests tested IVR and telephony switch intended behavior.
 Scribed test cases basing on the IVR call flows for each SSCR.
 Prioritized the SSCR for the team to finish timely tasks.
 Reported the bugs using Rational ClearQuest.
 Responsible for Manual and Automated testing co-ordination of the application under test.
 Addressed all aspects of the SSCR processing lifecycle, starting from identifying the requirements right up to its Production release Cycle.
 Designed manual Test Scripts using Rational quality manager.
 Executed test cases owing the Business Requirements using Rational Quality Manager.
 Dependency data statistics for the call center were provided from various back end which were a part of the requirement for IVR.
 Gathered IVR prompts and Messages which are to be recorded to the IVR.
 Tested Intended Telephony switch behavior when customer calls in off business hours.
 Environment: Windows 2003 Server, C ,.net VB, oracle 9i, Quick Test Professional, Quality Center, Load Runner

Moody’s, NJ Jan 2005 to Sep 2007

Quality Analyst
Responsibilities:

 Developed, maintained, and executed Test Strategies, Test Plans, and Test Cases.
 Performed Functional Testing and GUI testing manually
 Performed Data Validation and Data Integration using SQL Queries.
 Designed Regression, Smoke, UAT, Acceptance Test cases and Automated them using QTP.
 Performed Negative and Positive testing manually.
 Performed Security testing on the application under test to check for integrity.
 Used Test Director to track and report system defects and bug fixes. Written modification requests for the bugs in the application and helped
developers to track and resolve the problems.
 Better Planning, organizing of Test Process with Test Director.
 Prepared weekly productivity reports and submitted test metrics daily to the management.
 Participated in Project meetings, attended Inspection and Review meetings to discuss issues originated while testing, for adopting Change
Requests.
 Recommended modifications to products, procedures and quality standards based on QA findings
 Responsible for communicating with development teams to determine test requirements and acceptance -criteria.
 Used Test Director extensively to maintain test cases, test lab and also for defect tracking.
 Conducted and participated in regular project meetings to discuss testing efforts and issues.
 Validated data on different databases and performed data analysis using complex query formulations

Environment: Windows 2000, QTP, Qualitycenter 9.0, SQL, HTML,Web Applications, XML, MS office, VBScript, SQL.