Call centrs are a relatively recent addition to the world of business outsourcing.

With the
opening up of many emerging economies, and with the advent of globalization, more and
more companies are outsourcing their call center services to contries such as india,
singapore, and the philippines. A call center has solid telecommunication facilities and
Access to the internet. These are coupled with a comprehensive database that provides
web-delivered service information and support to customers and to trained staffs. We see
call centers in a wide range of comercial activities, including hotel reservations, emergency
dispatch centers, customer service departaments, manufacturing, security, banking, and
utilities. Traditionally, call centers referred only to voice-based customer support as well as
email response, web-based text-chat services, and other customer interaction channels, the
wide scope of services provided by a call center makes it a lucrative career, pffering a range
of opportunities.

1 what is the purpose of this passage?

R= to explain why call centers are being outsourced