EMS presentation/training quiz

1. What does "EMS" or EM+S stand for or what does these letters mean?

Employee Mobility Service

Enterprise Monitoring Software

Empowered Mobile Security

X Enterprise Mobility and Security

2. What is the EMS KA number?

10032

X 13020

12030

12300

3. What does the EMS error message say?

You are not welcome here

You shalt not pass!

X You cannot get there from here

You will get there but not today

4. What are the 3 pre-requisites for EMS to work?

To be a permanent bat employee

X EMS License (EMS Enterprise Mobility + Security E3)

X Belong to the conditional access groups (pg-endMarketUsers-xx)

X To have the machine registered in Azure AD

5. What is the URL for the Azure AD portal and KA number where it can be found?
https://protection.office.com/messagetrace and KA 18234

https://outlook.office365.com/ecp/ and KA 14328

X https://aad.portal.azure.com/# and KA 13482

https://iamportal.batgen.com/identitymanagement and KA 18382

6. What are the names of the two pieces of software that you need to install from software center
for EMS issues?
Join System proxy and Azure join enable

Proxy join AD and Enable system AD

Join Azure Proxy and Azure system AD

X Enable System Proxy and Enable Azure AD join

7. What are three mandatory pieces of information to be provided if the issue is not resolved at
L1?

Job title of the user

X Detailed information about the troubleshooting performed (KA 13020)

X Machine name (hostname)

X Information if the user speaks English and best date/time to contact EU

User contract type: permanent or contractor