Communication and Professional skills

Interpersonal Skills at Work

Week 1: Know yourself

Communication Your approach to

Welcome Personal style Summary
platforms communication

• Welcome to the course • How do you like to • What different ways do • Identifying your • Preparing the next week
communicate? people communicate at communication goals
• Introduce yourself • Glossary
work?
• Who are you? • Your communication
• Why is it important to
• Preparing to preferences
communicate well? • Communication styles
communicate • Do you see yourself
• How do other people
• Who are you differently now?
communicate?
communicating with?
• What’s your style?
• What’s the best approach
to communicating?

• Your suggestions
 Communication and Professional skills

Interpersonal Skills at Work

Week 2: Be yourself when communication in the workplace

Communicating at Managing challenging Demonstrating your

Welcome to Week 2 Summary
work conversations communication skills

• Welcome to Week 2 • Why you need good • Why challenging • Your communication plan • Sharing your success
communication at work conversations are good
• How could you • Assignment: Share your • Summary
communicate better? • What would you do? • How do experienced plan • Test your understanding
• Could you communicate people do it? • Provide feedback • Next steps
like that? • What should Ali do? • Reflect on your feedback
• Ali’s solution • Your reflections
• Do you agree?