RESUME

Manish Paliwal
Phone no - +91 95716 61272
Email – paliwal.manish00@gmail.com

Objective:
• To work as a professional in a dynamic organization with opportunity to enhance my skills and
knowledge and apply scientific principles to practical purposes and gain valuable hands-on
experience through working with professionals.

Academic Qualifications:

Year of
Qualification Institution University/Board Passing CGPA / Percentage
B. Tech in
Mechanical Sir Padampat Singhania
Engineering University, Udaipur. Autonomous 2013 8.58
Central Academy School,
Class 12th Udaipur CBSE 2009 81.2%
Central Academy School,
Class 10th Udaipur CBSE 2007 83.4%

Work Experience:
• Royal Enfield
Assistant Manager, April 2018 to current.
➢ Service Process Compliance at dealerships.
➢ Ensure dealer profitability.
➢ Handholding of dealerships to minimize repeat complaints and revisits.
➢ Basic and Pre basic trainings to dealership staff on processes and aggregates.
➢ Warranty Handling.
➢ Service activities- Service camps, driver/fleet manager meets.
➢ To ensure highest level of customer satisfaction through constant monitoring of CSI (Customer
satisfaction Index) scores. Address customer complaint and recover dissatisfied customers.
➢ Managing key account customers.
➢ Ensure customer satisfaction by minimizing response time and ensuring adherence to PSF process.
➢ Improving channel partner’s infrastructure and manpower by encouraging them to become ‘WAR A’
certified workshops.
➢ Conduct warranty audits, escalate product complaints by means of complaint information reports
and ensure despatch of failed parts to plant for in depth analysis.
➢ Focus on capability building across channel partners.
 • Tata Motors Ltd.
Sr. Manager, November 2016 to March 2018.
➢ Responsible for maximizing the efficiency, revenue and productivity of the service department
(Commercial vehicles) and achieving the highest levels of customer satisfaction.
➢ Enhanced my Leadership skills and teamwork by this experience.
➢ Ensure dealer service profitability.
➢ Improving dealer infrastructure.
➢ Promotion of AMC and its administration.
➢ Service Penetration/Reach.
➢ Service Promotional activities.
➢ Maintaining parts inventory at dealership as per norms.
➢ Support dealers in troubleshooting.
➢ Training dealer service personnel.
➢ Feedback to back end HQ team through technical reports and failure analysis reports.

• GR Infrastructure Pvt. Ltd.

Sr. Engineer, March 2013 to October 2016.
➢ Looking after maintenance works of Earthmovers, Hydraulic machines, Construction
equipment’s, Heavy vehicles etc.
➢ Managing a Central workshop of above 100 workers including Foreman, mechanics and
diploma holders.

Career Profile:
• Good at Analytical, Problem Solving skills, Organizational and Communicational skills.
• Adopt ability to learn and adopt new technologies very easily.
• Willingness to walk the extra mile in order to achieve excellence.
• High level of motivation and positive attitude in tough situations also.

Skills and Interests:

➢ Studying research papers related to latest innovations in the field of
• ➢
technology. •

➢ Good knowledge with hands on practice in C, C++, AutoCAD, Pro-E, Comsol (Multiphysics)
and SAP.
➢ Adept ability in Microsoft Office.
➢ Fluent in spoken English and Hindi.
➢ Hobbies – swimming, volleyball, cricket, carom.
➢ Interested in research on renewable sources of energy, alternate fuels in automobile
industry and its applications.
Skills and Interests:
• Studying research papers related to latest innovations in the field of
• •
technology. •

• Good knowledge with hands on practice in C, C++, AutoCAD, Pro-E, Comsol (Multiphysics) and SAP.
• Adept ability in Microsoft Office.
• Fluent in spoken English and Hindi.
• Hobbies – swimming, volleyball, cricket, carom.
• Interested in research on renewable sources of energy, alternate fuels in automobile industry
and its applications.

Activities/ Achievements:
• Member of SAE India Collegiate
• •
club. •

• Selected in Indian Army interview held at college under Indian Army University Entry Scheme (UES-
22) and got a call letter for appearing in SSB.
• Member of core team selected for participation in Baja SAE event and worked on it.
• Attended a workshop on Need for a global Engineer conducted by Parametric
Technology Corporation (PTC) in college Tech-Fest 2011.
• Won many prizes in carrom, racing, and painting at school level.

PERSONAL INFORMATION

Name : Manish Paliwal

Father’s Name : Mr. Bhanwar Lal Paliwal

Date of Birth : March, 28th 1991

Marital Status : Unmarried

Address : 171-B Nagarwadi O/S Chandpole, Udaipur (Raj.)

Phone no. : +91 95716 61272

Languages : English, Hindi

E-mail Address : paliwal.manish00@gmail.com