SPECIAL OFFER: Save 50% on the Joomlashack Everything Club with this coupon code: LOVEJOOMLA50 Sale ends

Sale ends in 9 Hrs. 14 Mins. 03 Secs.

Everything Club Extensions Templates Training Support Login 

The Joomlashack Blog

Join the Everything Club
Solving the Joomla Message: "AJAX
Loading Error: Not Found"
 Written by Alex Smirnov  Published: 07 November 2018
Get all our extensions, templates and training
for one low price. It's the best deal in Joomla!

 Join the Everything Club

Popular Joomla Posts

 Joomla Pagebreaks and How to Use Them

 How to Allow Frontend Article Submissions

in Joomla

 Shack Article Layouts is Now Live at

Joomlashack

Did you ever see this message when trying to update your Joomla site?  Display a Joomla Login Module in a Popup
Box with Shack Toolbox
AJAX Loading Error: Not Found
 How We Grow Joomlashack's Sales and
In this tutorial, I'm going to show you a few options for getting rid of this error and smoothly running your Joomla Mailing List
update.
 Simple Renew Now Supports Stripe for
Joomla Subscriptions

 Displaying Checkboxes in Shack Forms

Reason #1. Inadequate values in Horizontally

max_execution_time and memory_limit  Customizing the Date Format in Shack

Article Manager
You may face the "AJAX Loading Error: Not Found" error if in your php.ini the max_execution_time and memory_limit
PHP parameters are too low.

Contact your web hosting team and ask them to set max_execution_time = 120 and memory_limit = 128M .
Please share our posts
You are welcome to translate, re-use and
modify any Joomlashack post.

Reason #2. Missing files All we ask is that you link back to our original
tutorial and that you don't use them
One reason Joomla may give you the AJAX Loading Error is missing files or folders in the commercially.
/administrator/com_joomlaupdate folder:
Full license details.

To check if this is the case:

Create your site backup.

Extract your Joomla installation pack to the root of your offending website.
Run the Joomla update again.

If the error still persists, read on.

Reason #3. Restrictive server

You may also bump into the AJAX Loading Error due to overly restrictive server configuration. Your server simply
denies requests to the Joomla update extraction script.

Try this workaround:

In your site root, rename .htaccess to something like .htaccess-ORIGINAL.

Run the Joomla update
Rename the .htaccess-ORIGINAL back to .htaccess

If this doesn't do the job, then contact your hosting support team and ask them to allow your Joomla site to work
with Joomla update script.

If the error still remains, try the solution below.

Reason #4. Wrong files permissions

Another reason for the AJAX loading error is wrong permissions or/and ownership for the
/administrator/com_joomlaupdate/ files and folders.

To fix this, do the following.

Download "Admin Tools Core" component from akeebabackup.com:

Install the "Admin Tools Core" with your Joomla extension manager.
Go to Components >> Admin Tools:

You will see the "Admin Tools Core" control panel. Click on the Fix Permissions button:

Now go to Components >> Joomla! Update and you should be all set to run your Joomla update.

Write a comment
Comments (25)
Leave a comment

Tony Friday, 23 November 2018

Thanks Alex, can you explain better the N.2 point? Should I load all the files of the JOOMLA
INSTALLATION PACK replacing the files of my website? or just the files of the com_joomlaupdate
folder?

Quote Reply

alex.smirnov Monday, 26 November 2018

Hi, Tony.

You don't need to upload all files. Upload only one - the Joomla installation package .ZIP
file. Then simply extract it and delete the resulting /installation/ folder. That should do it.

Regards,

Quote Reply

mizu Wednesday, 05 December 2018

very helpful!
#3 did the trick for me.

Quote Reply

alex.smirnov Wednesday, 05 December 2018

Thanks, mizu! I am glad to hear our tutorial helped you.
Cheers!

Quote Reply

Miri Friday, 18 January 2019

If it was a converted site after installing from www to non-www or vice versa, go to the
configuration.php file and enter the correct address of the live site to the string public $ live_site:

if without www
public $ live_site = 'yoursite.com/';

if with www
public $ live_site = 'www.yoursite.com/';

this solves immediately

Quote Reply

Chiara Tuesday, 23 July 2019

Thanks a lot!
This was the reason why I couldn't update my site!

Quote Reply

Sid Thursday, 07 November 2019

This worked for me! Thank you.

Quote Reply

alex.smirnov Thursday, 07 November 2019

Cheers, Sid!

Quote Reply

Salvador García 1 week ago.

A mí me funcionó correctamente este paso.
Muchísimas gracias por el tutorial de inestimable ayuda.

Quote Reply

John Merlino Wednesday, 23 January 2019

Still nothing after all of the fixes applied here. php.ini file is correct, update folder is fine all files
exists, used akeeba tool to fix folder permissions, ran update both from upload link adn auto update
and still getting the error?

Quote Reply

John Merlino Wednesday, 23 January 2019

Miri wrote:

If it was a converted site after installing from www to non-www or vice versa, go to the
configuration.php file and enter the correct address of the live site to the string public $ live_site:

if without www
public $ live_site = 'yoursite.com/';

if with www
public $ live_site = 'www.yoursite.com/';

this solves immediately

I checked, for clarity this website was a fresh install on a server under the public_html root directory
in a folder called 2019. I am running the development from there, in the $live_site in config the field
was empty but I put chefjamie.com/2019 in the field and tried again with same results.

Quote Reply

alex.smirnov Thursday, 24 January 2019

Hey, John!

Sorry to hear about your troubles.

Could you, please, drop us a few lines to help at joomlashack.com? We'll see if we can take
it from there.

Kind Regards,

Quote Reply

John Merlino Thursday, 24 January 2019

Alex Smirnov wrote:

Hey, John!

Sorry to hear about your troubles.

Could you, please, drop us a few lines to help at joomlashack.com? We'll see if we can take it
from there.

Kind Regards,
Alex not sure hwat you mean by drop us a few lines? Of Code I assume? Let me know specifically
what you want to see and I will follow up, thank you.

Quote Reply

Tanya Wednesday, 30 January 2019

HI, Thanks for your tips, I tried all of these but there is no change, could you please advise.

Quote Reply

alex.smirnov Monday, 18 March 2019

Hi, Tanya,

I am really sorry your question has slipped from my radar. Did you manage to sort out your
issue?

Looking forward to helping.

Kind Regards.

Quote Reply

Tanya Monday, 18 March 2019

Hi , unfortunately not yet could you please advise.
Many Thanks

Quote Reply

alex.smirnov Monday, 18 March 2019

Hi, Tanya,

Could you, please, contact our Support desk regarding this issue at
help@joomlashack.com?

No promises but we'll see if we can help.

Please, mention this blog post in your ticket.

Kind Regards,

Quote Reply

Tanya Monday, 18 March 2019

Hi , Thanks for your quick reply. sure. many thanks

Quote Reply

Marek Saturday, 16 March 2019

Reason #2. Missing files - It works great, thank you

Quote Reply

alex.smirnov Monday, 18 March 2019

Hi, Marek!

Thanks for keeping us posted on your success. All the best!

Kind Regards,

Quote Reply

Chema Wednesday, 08 May 2019

El numero #3 me ha servido. Muchas gracias.

Quote Reply

alex.smirnov Friday, 10 May 2019

You are welcome, Chema.

Quote Reply

Gwen Friday, 10 May 2019

Number 4 worked for me. Thank You!

Quote Reply

alex.smirnov Friday, 10 May 2019

Thanks for keeping us posted, Gwen!

Quote Reply

Arve Wednesday, 11 March 2020

#3 solved the problem for me

Quote Reply

Blog Documentation Wright About Questions License Terms Business Inquiries  YouTube  Facebook  Twitter

Joomlashack.com is featured at:

correiocidadania.com.br | theopedproject.org | dosklejania.pl | srna.org | cardabelle.net | jardinbotanico.uma.es

| teresascassa.ca | infocom.uniroma1.it | library.utem.edu.my | egcti.upr.edu

powered by website.informer.com

Since 2005, Joomlashack has been a leading supplier of free and commercial Joomla templates, Joomla extensions, and Joomla Training.
Joomlashack.com is not affiliated with or endorsed by the Joomla! Project or Open Source Matters.
The Joomla! name and logo is used under a limited license granted by Open Source Matters the trademark holder in the United States and other countries.