ASTRA WAS FOUNDED ON FEBRUARY 20, 1957

by
The late TJIA KIAN TIE
WILLIAM SOERYADJAYA

AS A SMALL FIRM
TRADING AGRICULTURAL PRODUCT
 PTPT ASTRA
ASTRA INTERNATIONAL
INTERNATIONAL Tbk
Tbk
Established 1957, Fully public company, +/-95,000 employees
Established 1957, Fully public company, +/-95,000 employees

Automotive
AutomotiveBusiness
Business Non
NonAutomotive
AutomotiveBusiness
Business

ASTRA MOTOR I - HONDA ASTRA HEAVY EQUIPMENT

ASTRA MOTOR I - HONDA ASTRA HEAVY EQUIPMENT

ASTRA MOTOR II - TOYOTA ASTRA RESOURCES-

ASTRA MOTOR II - TOYOTA ASTRA RESOURCES-
AGRIBUSINESS & WOODBASED
AGRIBUSINESS & WOODBASED
ASTRA MOTOR III :
ASTRA MOTOR III : ASTRA SYSTEM 1 -
1.DAIHATSU ASTRA SYSTEM 1 -
1.DAIHATSU INFORMATION TECHNOLOGY
2.ISUZU INFORMATION TECHNOLOGY
2.ISUZU
3.PEUGEOT
3.PEUGEOT
4.NISSAN DIESEL
4.NISSAN DIESEL
5.BMW ASTRA FINANCE
5.BMW ASTRA FINANCE

ASTRA MOTOR IV – AUTOMOTIVE COMPONENT ASTRA SYSTEM II-

ASTRA MOTOR IV – AUTOMOTIVE COMPONENT ASTRA SYSTEM II-
INFRASTRUCTURE
INFRASTRUCTURE
PT ASTRA INTERNATIONAL Tbk – DAIHATSU SALES
OPERATION
Main Product Line Up
Compact Car for Low Market Segment
 1400

111
1200
Man Power Daihatsu 80

Astra, Dealers, Authorized & Binaan

1000 247 398

2006 2007 800

App 367 231
M3 512 563 600 512

M2 247 398 563

M1 80 111 400

TOTAL 1206 1303

200 367
231

0
2006 2007
App M3 M2 M1
Jaringan Bengkel Daihatsu
Astra, Dealers, Authorized & Binaan 2006

NASIONAL
ASTRA 35
DWS 40
AWS 43
BINAAN 29
TOTAL 147
 Facilities

Service Counter with 7 reception table,

comfortable Waiting Room for customer
with separate Smoking Room
 Facilities

stall Work shop with modern equipment

and in compliance with EHS regulation
 SISTEM PROSEDUR PELAYANAN PELANGGAN
PELANGGAN SERVICE CCR KEPALA MEKANIK PART ADM KEPALA
ADVISOR REGU MAN BENGKEL BENGKEL
Menghubungi
bkl - Cek jenis pkrjan Menyiapkan
- Order part Part booking
- Konfirmasi jadwal

Datang ke
bengkel
- Diagnosa
- Cek status -Pembagian kerja Menyiapkan -Tagih part
-Estimasi selesai part -Tghn ke
-Ttd invoice
-Kebutuhan part Billing
-Tentukan
discount
-Dengar keluhan
Menyetujui -Pembagian kerja -Kerjakan order
-Cek part -Estimasi selesai
pekerjaan -Ambil part
-Estimasi biaya -Kebutuhan part -Konfirmasi
-Work order
pkrjan
-Penjelasan
pekerjaan

-Cek hasil -Order selesai

-Tulis saran -Atur part bekas
-Lapor pekerjaan -Info ke KARU
Hubungi cust, -Bagikan tugas
-Cek hasil -Cek kebersihan
Service
-Cek dokumen kendaraan
selesai -Hubungi cust
-Cek hasil
-Input data
-informasi -Tagih part
-Serahkan -Periksa
tagihan ke tagihan
-Siapkan dokumen
Billing -Terima pemba
Menerima -Berikan saran
yaran
kendaraan -Pembayaran
-Serahkan
kendaraan