Module Test Name

Customer Service Create Field Service RRB

 Description Transaction Step Name
Code Used
The objective of this test case is to validate Field Service RRB IW52/IW32 Step 1
Record creation using SAP ECC
Data Dependencies: Org Struc should be set up (Company code,
Plant, storage,purch org etc to be set up)
Process Dependency:NA
Other Dependency:
Pre-requisite: Equipment & Service Notification should be created
Roles: Users

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 Description

SAP Login Screen:

Log onto the SAP Logon using below mentioned credentials

User name <<<User_Name_IN>>>
Password <<<XXXXXXXX_IN>>>

Click on "Enter" button

SAP Easy Access Screen:

Enter the T-code: IW52

Change Service Notification : requests & Claims screen:

In the Header section, Click on Serv.order Button

( Note: In order to Processes as a Field Service )
Click on "Enter" Button

Create Order Popup Screen:

Validate whether Values are updated as per the Service Notification Used

(Note: These fields are filled from the Service Notification that came from
the Equipment Record)

Create Order Popup Screen:

Click on "Continue" Button
Create Field Service RRB: Central Header :

In the Header section, Validate the Description Field:

Create Field Service RRB: Central Header :

Select Header Data Tab and Validate Sold To Party Field
Create Field Service RRB: Central Header :

Select Header Data Tab and Update the Values for the fields mentioned
below:

(i) Account Indicator <<< AccountIndicator_IN>>

(ii) Billing Form <<<BillingForm_IN>>>

Create Field Service RRB: Central Header :

Select the Header data Tab and Validate the following Fields under Person
Responsible Section:

(i)Planner Group

(ii) Main Work Centre

(iii)Plant Associated with Main Work Centre

Create Field Service RRB: Central Header :

Select the Header data Tab and Validate the following Fields under
Reference Object Section:

(i)Equipment Number

(ii)Serial Number

(iii)Material

(v) Coding Reason under Subject Section

Create Field Service RRB: Central Header :

Select the Header data Tab and Validate the following Fields under First
Operation Section:

(i)Operation

(ii)Work Centre

(iii)Plant

(iv) Control Key

Create Field Service RRB: Central Header

Select Partner Tab and Validate whether Partner Functions are updated

Create Field Service RRB: Central Header

Select Location Tab and Validate the Entries under Sales and Distribution
Section and Account Assignment Section

Create Field Service RRB: Central Header

Select Enhancement Tab and Enter the Product Hierarchy Field under SPX
Custom Fields Section
Product Hierarchy <<< ProductHierarchy_IN>>>
Create Field Service RRB: Central Header

Click on "SAVE" button which is located at the top of the screen

SAP Easy Access Screen:

Enter the T-code: IW52

Change Service Notification : Initial screen
Enter the Notification Number and Click on "ENTER" Button
Change Service Notification : Initial screen:
Verify Notification Status Field
Change Service Notification : Initial screen:
Verify Service Order Field
SAP Easy Access Screen:

Enter the T-code: IW32

Change Order : Initial screen
Enter Service Order Number and Click on "ENTER" Button
Change Field Service RRB XXXXXX: Central Header
Verify System Status Field
Change Field Service RRB XXXXXX: Central Header

Click on "SAVE" button which is located at the top of the screen

 Expected Results

SAP EASY ACCESS screen should be displayed

Change Service Notification : Requests & Claims screen is displayed

Create Order Popup should is displayed

Below mentioned fields are updated with the Values as per the Service
Notification used
Order Type<<<XXXX>>> (Ex: ZM01)
Planning Plant <<<XXXX>>>
Main Work Centre<<<XXXXXXXX>>>
Plant <<<XXXX>>>

(Note: If User finds that any of these field are blank, User should update
as required with the relevant data)

Popup will be closed and page is Navigated to Create Field Service RRB:
Central Header screen
Description Field is Validated Successfully

Notification Description <<<XXXXXX>>>

Sold-To Party Field is Validated Successfully

Below mentioned Fields are populated with the Data Entered

(i) Account Indicator

Ex: EQ

(ii) Billing Form

Ex: 01

Below Fields are validated under Header Data Tab Successfully

(i) Planner Group <<<XXX>>>

Ex: 001

(ii) Main Work Centre <<<XXXXXX>>>

Ex:MEPE01SC

(iii)Plant <<<XXXX>>>
Ex: 4850

Below Fields are validated under Header Data Tab Successfully

(i) Equipment Number <<<XXXXXXXXXX>>>

Ex: 1000003836586

(ii) Serial Number <<<XXXXXXXXX>>>

Ex: SUBMERSIBLEPUMP

(iii) Material <<<XXXXXX>>>

Ex: MESNC-2/0 AWG
(v)Coding Reason <<<XX>>>
Ex: 1
Below Fields are validated under Header Data Tab Successfully

(i) Operation<<<XXXXXXXXXX>>>
Ex: REPAIR EXAMPLE

(ii) Work Centre <<<XXXXXXXXX>>>

Ex: MEPE01SC

(iii) Plant <<<XXXX>>>

Ex: 4850

(iv)Control Key <<<XXXX>>>

Ex: SM01

Below Fields are validated under Partner Tab Successfully

Ship-To Party <<<XXXXXXXX>>>

Sold-To Party <<<XXXXXXXX>>>
Order Editor <<<XXXXXXXX>>>
End User <<<XXXXXXXX>>>

(Note: Partners shown here were taken from the Equipment Record
Number. If they do not exist in the Equipment Record
Number the Service Notification will not be filled. As a minimum these 4
Partner Functions are compulsory)

Below mentioned fields are Validated under Location Tab Successfully

Sales & Distribution Section:

Sales Org. <<<XXXX>>>

Distr. Channel <<<XX>>>
Division<<<XX>>>

Account Assignment Section:

Company Code <<<XXX>>>

Data entered is populated without any error

Service Order Should be Created Successfully.
Success Message will be displayed in the status bar as below:
"Order 4065794 saved with notification 300089752"
Change Service Notification : Initial screen is displayed

System is navigated to Change Service Notification : Requests & Claims

screen is displayed
Notification Status is validated Successfully

Service Order Field is updated with Order Number which is created

newly in the previuos step
Change Order : Initial screen is displayed

System is Navigated to Change Field Service RRB XXXXXX: Central

Header
System Status is validated Successfully

Service Order is saved Successfully.

Success Message will be displayed in the status bar as below:
"Order XXXXXXX saved with notification XXXXXXXX"