ASK-2500 SM-E Rev1 PDF

ASK-2500
SERVICE MANUAL
First Edition
October 09
FUJIFILM Corporation
For the customers in the U.S.A.
FCC Compliance Statement
Warning
Changes or modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
Properly shielded and grounded cable and connectors must be used for connection to host
computer and / or peripherals in order to meet FCC emission limits.
Notice
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely
to cause harmful interference in which case the user will be required to correct the
interference at his own expense.
For the customers in Canada.

This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.
Huomio : SUOMI
Laite on liitettävä suojamaadoituskoskettimilla varustettuun pistorasiaan
Merk : NORSK
Apparatet må kun tilkoples jordet stikkontakt
Varning : SVENSKA
Apparaten skall anslutas till jordat uttag
This device is in conformity with the provisions of the EMC Directive (89/ 336/ EEC) and Low
Voltage Directive (73/ 23/ EEC).
EEE Complies with Directive
For the customers in Europe
Information for traceability in Europe

Manufacturer: FUJIFILM Corporation
Address, City: 26-30, Nishiazabu 2-Chome, Minato-ku, Tokyo
Country:JAPAN
Authorised representative in Europe: FUJIFILM EUROPE GMBH
Address, City:Dusseldorf Heesenstrasse 31, 40549
Country:Germany
Information of electromagnetic interference

This is a class A product. In a domestic environment this product may cause radio interference
in which case the user may be required to take adequate measures.
1
2
１． CONTENTS
1. CONTENTS ................................................................................ 3
2. Safety Precautions ........................................................................ 4
3. Name of each part of printer ......................................................... 10
4. Check the place for installation ..................................................... 13
5. Removing the cover ...................................................................... 14
6. Replacing power switch ................................................................ 16
7. Replacing of Front door micro switch ............................................ 17
8. How to remove the head unit assembly ........................................ 18
9. Head up /down motor.................................................................... 20
10. Sub motor for paper rewinding ...................................................... 21
11. Ribbon take-up motor .................................................................... 22
12. Inside of media magazine（Inside of front door）......................... 23
13. Replacement of cutter unit..............................................................25
14. Replacement and Adjustment of print head....................................27
15. Replacement of Peeling Plate ........................................................29
16. Replacement of Pinch Roller ..........................................................30
17. Replacement of Platen Roller .........................................................32
18. Replacement of Grip Roller ............................................................33
19. Adjustment mode .........................................................................37
20. Overview of all Sensors and Motors ............................................47
Actuator List ................................................................................48
Total Connection .........................................................................49
21. Troubleshooting ...........................................................................50
22. Maintenance and regular replacement parts ................................79
3
２． Safety Precautions
Please read this instruction manual carefully for correct handling of the printer.
Safety Precautions is extremely important. Please be sure to read this section before starting to
operate the printer.
Precautions are described here to ensure a safe use of the product and to prevent any injure or
damage. They are safety related important information please make sure to follow the
precautions described here.
Depending on the degree of danger that may be caused by improper handling, precautions are
categorized either as Warning of Caution.
Warning : May lead to death or serious injury.
Caution : May cause injury or physical loss.
(Attention) Please keep this manual at a place that is easy-to-access.
For an inquiry regarding maintenance and operation, please contact the sales dealer.
In case of failure, please immediately stop using the printer and contact the sales dealer.
4
2-1. Safety precautions
Should any of these occur, please immediately stop using the equipment,
Warning
turn off the power switch, pull out the power plug from the outlet and contact
the sales dealer for repair.
The equipment becomes abnormally hot. Abnormal odor or noise
coming from the equipment.
Smoke comes out of the printer.
Water or any liquid comes into the equipment.
Foreign article comes inside the equipment.
Continuing to use the equipment under these conditions could cause fire or
electrical shock.
Do not disassemble the printer and do not modify the printer.
Warning
Any attempt to repair the printer by end users is dangerous.
Please ask for assistance of sales dealer if any service or repair is required.
Do not insert any foreign matter through openings or ventilation holes of the
Caution
printer as it could cause damage to the printer or may cause injury.
Never stick your fingers through openings of the printer to
Caution
reach inside mechanism as it could cause injury.
2-2. Precautions for transporting the equipment

To avoid a risk of fire or electric shocks, please follow the precautions
Warning
described below.
Turn off the power switch of the equipment and pull out the power plug
from the outlet.
Do not apply any shock as it could lead to fire, electrical shock, or failure of
the equipment.
The equipment is rather heavy in weight. To avoid any injury, please make
Caution
sure that handling of the equipment such as to bring the unit out of the
package or to carry the equipment be done by two persons.
Please remove the media (paper roll and ink ribbon) from the unit before
Caution
the equipment is carried or transported. Moving the equipment with
media set inside could cause damages to the equipment.
For transportation of the printer, please remove all the accessories such as
print tray from the printer, and pack the printer with the adequate protection
materials. Transportation of the printer with the accessories attached
and/or with improper manner of packing, may result into the damage or
malfunction of the printer.
5
2-3. Precautions for installation
This equipment is designed exclusively for the indoor use.
Warning
Please do not install the equipment outdoor.
The use of the equipment outdoor could cause fire or electrical shock.
Please make sure that grounding is properly made.
Warning
Please never connect the grounding to gas pipe, water pipe or grounding for
telephone line.
Electric leakage could cause fire or electrical shocks if the grounding is not
properly arranged.
Please avoid following places for installing the equipment.
Caution
Instable places
Placing the equipment to a place such as instable desk could cause the
equipment to drop down or to fall down, which may lead to injury.
(Please make sure that the equipment is placed on the solid and horizontal
place where it could withstand about 26 kg of weight.
Placing the equipment on a place that is not horizontal or that is not flat
could cause failure to the function or performance of the unit.
Placing the equipment at dusty place or humid place could lead to a failure
of the equipment.
Place the equipment at where it will be faced with greasy fumes or steam
could lead to fire or electrical shock.
Placing the equipment at where temperature could become high such as
under strong direct sun or close to heat emitting object.
Sealed and narrow place.
May lead to fire.
Around emergency exit or fire preventive equipment such as fire
extinguisher.
Near flammable solvent (such as alcohol or thinner).
Please avoid followings as they could cause fire or failure of the equipment.
Caution
Do not wrap the equipment such as with cloth.
Do not place it up-side-down nor topple over sideways.
Do not cover the ventilating holes.
6
2-4. Precautions for Power Source
Using the equipment at power voltage that does not match the rating indicated
Warning
on the label could cause fire or electrical shock (the equipment is designed to
be used at Single Phase AC 100 to 240 V).
Use the approved AC Power Cord / Appliance Connector / Plug with earthing -
Warning contacts that conforms to the safety regulations of each country if applicable.
Use the AC Power Cord / Appliance Connector / Plug conforming to the proper
Warning ratings (Voltage & Ampere).
Please follow the instructions described below to avoid electrical shock.
Warning
When you hear rumble or crash of thunder, please do not touch power
plug.
Do not handle power plug with a wet hand.
Please follow the instructions described below to avoid fire and electrical
Warning
shock.
Please make sure that there is sufficient current capacity available to use
the equipment.
Please make sure proper grounding is made.
In case the equipment is powered from table tap which is commonly used
by other devices, please make sure that the electrical power capacity of
the table tap is never exceeded. Failing to keep it within the rating could
lead to fire or failure (Power consumption of this equipment/Rated max.
current: 315W/3A)
Please arrange the cables in a way not to cause visiting customers or shop
operators to catch the cable and the cable being pulled off.
Please follow the instructions described below to avoid risk of fire.
Warning
Do not operate printer if dust is accumulated on metal part of power plug
and or area around it. Please clean power plug periodically
Do not take power from the same power source as major equipment such
as air conditioner or copy machine.
Please follow the instructions described below to avoid risk of electrical shock,
Caution
short circuit or fire.
Please make sure that power switch of the equipment is always turned off
first before pulling out or pushing in the power plug.
When power cable is worn out such as cable core wires become exposed
or being cut off, please replace it with a new power cable.
If power plug is damaged or fitting to the power outlet is loose, please do
not use it.
Do not force to bend the power cable. Do not place a heavy object on
top of the power cable.
To disconnect the power cable, please always hold the power plug to pull it
out. Please never hold the cable and pull it out.
Do not place the power cable near heat generating equipment.
To connect the power cable and plug, please push the plug straight and all
the way in.
7
2-5. Precautions during operation
Please follow the safety precautions described below to avoid fire, electric shock
Warning
or injury.
Do not modify the equipment.
Please seek for assistance of sales dealer for internal check and repair of
the equipment.
Do not cover or insert foreign article to the openings and ventilation holes.
Do not apply strong shock to the equipment.
Do not pour water or wet the equipment.
If foreign article or liquid such as water goes inside of the equipment,
please do not use the equipment at this condition.
Please do not force an unreasonable operation as it could lead to dame of
the equipment, which might result in injury.
Do not operate the equipment without the covers.
Thermal Print Head becomes hot during printing.
Caution
Touching the print head immediately following printing
operation could cause a burn.
Do not touch gears inside as it could cause injury.

Caution
Do not turn off power during the operation.

Caution
There is a possibility that turning off the equipment during the operation might
cause damage to the data or program which may lead to a fatal failure of the
equipment.
2-6. Precautions during storage

If you do not intend to use the equipment for extended period, please turn off
Caution
the power switch and unplug the power cable from the outlet for safety.
2-7. Precautions for maintenance

During the maintenance of the equipment, please make sure to turn off the
Warning
power switch and unplug the power cable from the outlet.
Proceeding with maintenance with power connected could lead to electrical
shock.
8
2-8. Precaution for disposing of the equipment
When the equipment can no longer be used as it might reach its life, please
Warning
dispose of the equipment according to the local regulations to preserve the
natural environment.
2-9. Precautions for handling of the equipment

Please also take notes on the followings.
♦ The equipment is precision machinery. Please avoid vibrations or shocks during operation or
transportation as they could lead to a machine failure.
♦ Moving the equipment from a low temperature area to a wormer environment could cause dew
condensation. Operating the equipment with dew condensed inside could cause a failure
such as jam or may lead to malfunction of the equipment. When there is a possibility of dew
condensation, keep the power off and leave it for more than one hour before starting to operate
it.
♦ Do not place the equipment near devices that may emit strong magnetism (such as motor,
transformer, TV, speaker and magnet) as it might lead to failure or malfunction of the
equipment.
The equipment emits radio wave, which could interfere with the TV/radio reception.
2-10. Precautions on media (Paper roll and ink ribbon)

♦ Use of gloves (made of cloth) is recommended while handling the paper roll.
Sebum or dust on the paper may appear on the printed image as finger print or blemish.
♦ To store paper roll and ink ribbon, please avoid high temperature, high humidity and direct sun.
Please keep them at cool place for storage. Please also avoid sudden temperature shift as it
could cause dew condensation.
Operating the equipment using a media set (paper roll and ink ribbon) that may have dew
condensation could cause a failure of the equipment.
Use of once dew condensed media set (paper roll and ink ribbon) could cause a problem on
printed image such as blemish on the print (storage conditions are below 30 degrees C and
below 70% RH).
Please use only genuine type media set (paper roll and ink ribbon). Use of any
other type could cause malfunction or failure. Any request for repair caused by
media set that is not of the genuine type would not be handled under warrantee even
during warrantee period. A request for repair may not be accepted when genuine
type media set is not used.
9
３． Name of each part of printer.
3-1. Front
Paper output slot

Release lever
Slug Box
Power Switch
LED
3-2. Rear
Air Filter
Air Filter
USB2.0 Connector
AC Power Inlet
10
3-3. Ink Ribbon Tray
By opening the front door, you will find ribbon supply and ribbon take-up bearings and gears.
Ribbon take-up Ribbon supply

bearing bearing
Ribbon take-up gear
3-4. Print Head Section

Printed Head is located upper inside of the printer which you will find by opening the front door.
Caution
Please do not touch the head directly
by hand immediately after turning on
printer power or immediately
following printing operation.
¾ It could cause a burn.
¾ It could cause wiring
disconnection of the Head.
Print Head
3-5. Paper Magazine Tray

You will find Paper Core when you open the front door.
Paper Core
11
3-6. LED
STATUS LED
ERROR LED
Cut Switch
Power Switch
3-6-1. Descriptions of LED

Combinations (lighting, blinking and lights out) of STATUS (Blue) LED and ERROR (Red) LED
will indicate the printer state as follows.
Blue LED Red LED
Status
(Upper) (Lower)
Lights Lights
- out - out
Power is off
Blue Lights
Lighting - out
Printer at stand-by or during printing
Blue Lights
Blinking - out
Transmitting Image data
Blue Red Setting of paper completed

Blinking Lighting (During setting of paper roll)
Blue During printer initialization or re-settable error
Lighting Red (such as door is open or media miss-match) was
Blue Lighting caused
Blinking
Blue
Lighting Error requiring power off/on cycle to re-set was
Red
caused
Blue Blinking
Blinking
3-6-2. Paper Cut Switch

When Status LED (Blue) is lighting (Ready State), pressing the Cut Switch will cause cutting
off of paper leading end by about 15cm.
If you replaced paper roll with power turned off, please proceed with pressing the Cut Switch
five times to chop off the paper leading end for five times.
3-6-3. Power Switch
Press the power switch to turn on the printer. To shut off the printer, press the power
switch again.
12
４． Check the place for installation
Please place the printer at a place which meets the following conditions.
Stable and in horizontal plane (difference in level on the plane must be kept within 1mm).
The space to place the printer must be larger than the printer bottom area and all four
feet must securely touch the surface of the place.
Well-ventilated area, however, air must not blow directly into the printer from the front
side of the printer (print exit).
The area where temperature can be kept between 15 and 35 degrees C and RH can be
kept within 20 and 80 %.
Sufficient space to work around the printer is secured.
Space at front to load ribbon and paper, space at rear and side for air ventilation and
cable handling is secured.
z Please secure a minimum space indicated below.
10cm
30cm
10cm
42cm
35cm
10cm
(Top view)
Weight: 22kg
(Not including accessories
Open front door and media set)
35cm
35cm
(Side view)
Placing the printer on a sloped plane, on a place with step, or on a place that is smaller than
printer could cause unexpected force to the inside mechanism, which may lead to a failure of
the printer.
13
５． Removing the Covers
(Attention) Please make sure that the power of the printer is turned off
before taking following steps.
5-1. How to remove upper cover
Step 1. Remove four six screws at the rear cover. Fig. 1

(Make sure that power cable and USB cable are removed)
Step 2. Loosen three fixing screws at the lower position in each of Left/Right
side cover. Fig. 2
Step 3. Open the front door. Fig 3, Fig 4
Step 4. Lift up the upper cover to remove from the printer body. Fig. 5
Fig. 1 Screws for rear side Fig. 2 Screws for side cover
Lock lever
Fig. 3 Lift the lock lever Fig. 4 Open the front door
Fig. 5 Lift cover and removing Fig. 6 Inside of printer
14
5-2. How to remove rear cover
* Upper cover must be already removed
Step 1. Remove 2 fixing screws of bottom at rear cover. Fig. 7

Step 2. Remove the rear cover. Fig. 8
Fig. 7 Remove two screws Fig. 8 Pull rear cover out
70S-MAN PCB
Fixing screw to Cooling fans for Head
four corners
PS1 : for Motor and fan (+24V)

PS2 : for Head (+24V)
PS1 Power supply

PS2Power supply (behind)
10S-RLY PCB
Fig. 9 Rear view
Data value should be initial value, when MAN PCB has been changed. Enter correct
value to MAN PCB after changing. <Go to 19-2-2. Registration of data , page 45>
15
６． Replacing of Power Switch
* Upper cover must already be removed.
Step1. See the power switch at the lower part of right side. Fig. 10
Step2. Remove two fixing screws of the power switch assembly plate. Fig. 11
Step3. Remove bracket of power switch and reinstall power switch from bracket.
Fig. 12
Step4. Cut cable band and remove terminal from the power switch.
Step5. Installation by taking the procedure above in reversed order. Fig 13
(Adjustment of switch lever is as follow)
NOTE: Install cable band as same position (step 3) after exchange unit.
Right view Fixing

screw
Power switch
Plate
Fig. 10 Location of switch Fig. 11 Fixing plate of power switch
Fig. 12 The power switch assembly Adjust

Fig. to
13 make 0.5~1.0
Position mm switch
of power distance
Cable band Terminal from top of switch lever until push
bottom plate with condition of power
off
Distance
0.5∼1.0mm
Power switch
Plate
Fig. 12 Inside of fixing plate of power switch Fig. 13 Positioning of power switch
16
７． Replacing of Front door micro switch
* Upper and rear cover must already be removed.
Step1. There is micro switch at upper of left side. Fig. 14
Step2. Remove two screws of micro switch. Fig 15
Step3. Disconnect CN1, 2 and 3 of connecters from the MAN PCB and remove
plastic protective cover by two screws. Fig 16
Step4. Disconnect CN1 connecter from the RLY PCB. Fig 17
Step5. Exchanging the micro switch assembly
Procedure for installation takes above procedure in reversed order(2 to 4).
Step6. Open front door for position adjustment. Fig 18
Step7. Move the bracket to adjust micro switch position. Fig 19
Front door open/close detection and interlock switch（On/off switch for drive +24V and Head AC100V ）
Left view Fixing screw
Micro switch
Fig. 14 Location of micro switch Fig. 15 Micro switch
Plastic protective cover
RLY PCB
RLY PCB
Fixing screw CN1 connecter
Fig. 16 Plastic protective cover Fig. 17 RLY PCB connecter
Move the bracket to

Open front door
adjust micro switch.
Point of Switch
(Orange color）
Needs gap
Detection lever
Fig. 18 Open front door Fig. 19 Adjustment of micro switch
17
８． How to remove the head unit assembly
* Upper and rear cover must already be removed
(Note: Be more careful with replacing head unit)
Step1. Disconnect connecters of flat cable from the head unit Fig. 20
Cut the cable band for head unit cable at it located the rear frame.
Disconnect connecters CN9 and CN10 from 70S-MAN PCB. Fig. 21
Step2. Remove upper plate by four screws of side and remove gear cover. Fig. 22
(One screw for right side and two screws for left side of gear cover)
Step3. Remove springs head unit from rear frame. Fig. 23
Step4. Remove screws and E-ring for head unit from side frame. Remove GND wire
located left side flame for head unit Fig. 24、Fig. 25
Be careful with sensor PCBs, when remove bracket of left side.
Step5. Dismount the head unit Fig. 26
Step6. Procedure for installation takes above procedure in reversed order.
NOTE: Install cable band as same position (step 3) after exchange unit.
Flat cable
Connecter
CN9 and CN10
Fig. 20 Disconnect connecters of flat cable Fig. 21 40S-MAN PCB
Plate Fixing screws

for gear cover
Gear cover
Spring
Fixing screw
Fig. 22 Remove plate Fig. 23 Spring
18
Bracket
E-Ring Lever
GND wire
Fixing screw Spring
Left view Right view
Fig. 24 Location of screws and E-ring Fig. 25 Remove lever,spring,screw, E-ring
② Remove right side out
Fig. 26 How to remove Fig. 27 Head unit
19
９． Head up / down motor
＊ Upper and rear cover must already be removed
＊ Head unit is must dismounted before this procedure is done
(See item 4 How to remove head unit assembly)
Step1. Remove four screws of right side flame. Fig. 29

Step2. Disconnect CN26 from MAN PCB located rear side. Fig. 30
NOTE: Wire harness for CN26 is stuck at flame of rear of MAN PCB by tape.
Remove MAN PCB and dissever wire harness from tape.
Step3. Exchange motor unit

Right side
Fixing
screw
Fig. 28 Head up/down motor Fig. 29 Fixing screws
MAN PCB
CN26
Fig. 30 CN26 connecter Fig. 31 Inside of unit
20
１０． Sub motor for paper rewinding
＊ Upper and rear cover must already be removed
Step1. Remove two screws from unit and disconnect connecter from sensor PCB.
Fig. 32, Fig. 33
Step2. Disconnect CN21connecter from MAN PCB Fig. 34
NOTE: Wire harness for CN21 is stuck at flame of rear of MAN PCB by tape.
Remove MAN PCB and dissever wire harness from tape.
Step3. Remove motor unit.
Step5. Close front door, check the backlash between motor gear and paper core gear.
（Bracket of motor unit has elongate hole for fixing screw）Fig. 35, Fig.36
Right flame
Sensor PCB
Fixing
Fixing screw
screw
Fig. 32 Fixing a screw for unit Fig. 33 One more screw for unit
Gear for Gear for

MAN PCB Paper core motor
CN21
To make play between gears
Fig. 34 Disconnect CN22 Fig. 35 Adjust the backlash
Fig. 36 Checking point for adjust backlash
21
１１． Ribbon take-up motor
＊Upper and rear cover must already be removed
Step1. Remove four screws of unit from left side plate. Fig. 38
Step2. Disconnect CN24 connector from MAN PCB located rear side. Fig. 39
Step3. Disconnect connecter from sensor PCB (Fig. 37) and remove ribbon take-up
motor.
Step5. Close front door and check backlash between motor gear and ribbon gear.
(Bracket of motor unit little bit has elongate hole for fixing screw)
Fig. 40
Left side
Fixing
Screw
Connector
Fig. 37 Ribbon take-up motor Fig. 38 Fixing screw located left side flame
MAN PCB
CN24
Fig. 39 Disconnect CN24 Fig. 40 Checking point
22
１２． Inside of media magazine
(Inside of front door)
12-1. Open front door and you can see left side.
2
5
Left protect cover 3
Fig. 41 Remove cover Fig. 42 Location
No. Description
1 60E-SN1
Encoder sensor
2 10S-SN3 PCB
3 Cutter unit
4 Pinch roller up/down motor Assy.
5 Dog
12-2. Right side of front door (Paper feed)
Tension belt
Paper feed motor
Fig. 43 Remove cover Fig. 44 Inside of right side
23
12-3. Exchanging of paper feed motor
Step1. Remove slug box and open front door. Fig. 45
Step2. Remove right protect cover by four screws and remove front cover by six fixing
screws Fig. 46
Step3. Unhang spring from front plate and remove front plate to remove four screws
(4mm). Fig. 47
Step4. Disconnect connecter for motor. Fig. 48
Step5. Loosen screws for motor and remove belt from motor pulley. Remove four
screws for motor and take motor out. Fig. 49
Step6. Install motor and return belt to motor pulley. Move motor to make belt tension
of app. 2 kgf. Fig. 50
Step 7. Procedure for installation takes above procedure in reversed order.
Remove right protect cover
Slug box
Fixing screw each three right/left
Fig. 45 Remove slug box and open door Fig. 46 Remove covers
Fixing screw
Motor connecter
Fig. 47 Remove spring and plate Fig. 48 Disconnect connecter
Fixing screw
Fig. 49 Remove motor Fig. 50 Make tension
24
１３． Replacement of cutter unit
Step1. Open front cover Fig. 51
Step2. Remove protect cover both right and left side
Remove six screws for front cover. Fig. 52
Step3. Disconnect connecter of cutter unit. Fig. 53
Step4. Remove two fixing screws of cutter unit. Fig. 54
Step5. Pull cutter unit out to left side. Fig. 55
To install upper side of cutter bracket must be torched with upper side of
fixing bracket. Fig. 56
(NOTE) If print image is slanting, loosen

fixing screw and move cutter unit so that
cutter blade is parallel with paper pass.
If length of paper slug is wrong (5 mm), go
to “ 19 adjustment mode “ page 39
Fig. 51 Open front door
Left protect cover Right protect cover
Fig. 52 Remove left and right protect cover
Connecter for cutter unit
Fig. 53 Disconnect connector
25
Paper guide
Left side of
fixing screw
Set the screw driver from hole of Right side of fixing screw
paper guide to remove cutter Do not loosen the red
fixing screw screws
Do not loosen the red screws
Fig. 54 Location of fixing screws
Fig. 55 Pull cutter unit out Fig. 56 Cutter unit
Cutter unit can be set to the position by fixing with screws.

No precise alignment is required.
26
１４． Replacement and adjustment of head unit
(NOTE) Wait about five minutes to touch head unit until the fever has left
from power off the printer.
14-1. How to replace print head.
Step1. Open front door. Fig. 57

Step2. Remove top cover. Fig58
Step3. Remove screws each one both right and left from upper head unit.
Fig. 59, Fig. 60
Step4. Disconnect two flat cables and one connector. Fig. 61
Step6. Density adjustment must always has done after replacing head unit.
Go to “19 Adjustment mode” page 40 (density correction)
Fig. 57 Open front door Fig. 58 Remove top cover
Wrong
Correct
Fig. 59 Location of fixing screw Fig. 60 Fixing screw
Connecter
Fig. 61 Remove fixing screw Fig. 62 Print head
27
14-2. How to adjust print head position
(NOTE) Following adjustment is not necessary usually at field because of
factory has had the alignment adjustment with the platen roller to
individual head unit assembly and printer also.
If head position is not correct with platen roller, off color print is appeared.
Ex: Black (high density → dull brown, Gray → dim color
Head is necessary to readjust.
Step1. Loosen slightly fixing screw of head position at both side of head unit from
side plate. Fig. 63，64
Step2. Rotate the adjustment screw (red mark paint). Fig. 65
Step3. （EX:）Rotate the adjustment screw 90 degrees to clock wise both left and
right and tighten fixing screws
Step4. Make print and repeat step 3 and 4 to rotate clock wise or counter clock
wise until correct position is found.
(NOTE) Do not rotate the adjustment screw to 360 degrees more.
Bracket
Fixing screw: loosen slightly
Fig. 63 Location of fixing screw Fig. 64 Head unit
Bracket Push
CAUTION
Push the bracket by finger, during

loosen or tighten the fixing screw.
Head position might be changed
due to the bracket is moved
together with loosen or tighten
screw
Adjustment screw: rotate for position adjustment
Adjustment screw
Fig. 65 Location of adjustment screw

Counter clock wise: Clock wise:
Head moves toward rear. Head moves toward front.
Rotate to this way for against Thermal smear occurs in this
dim color of gray direction.
28
１５． Replacement of Peeling Plate
Step 1. Open the front door. Fig. 66
Step 2. Remove the upper cover. Fig67
Step 3. Remove 2 screws from the peeling plate. Fig. 68
Fig. 66 Open the front cover Fig. 67 Remove the upper cover
There are screws

at bottom.
Fig. 68 Screws of Peeling Plate.
※ Please make sure to install the guide pin into the hole of peeling plate when you screw the
peeling plate. Fig. 69
Back view
Peeling Plate
Ensure to pull in
the pin.
Fig. 69
Peeling plate
29
１６． Replacement of Pinch Roller
Step 1. Open the front door.
Step 2. Remove the safety cover both right and left side.
Step 3. Remove the cover of pinch roller. Fig. 70
Fig. 70 Cover of Pinch Roller
Step 4. Take off the ribbon encoder plate. Fig. 71

※ Hold the opposite side of ribbon encoder shaft by flathead screwdriver. Fig. 72
※ Wipe off fingerprints and other dirt from ribbon encoder with dry cloth.
Fig. 71 disk encoder Fig. 72 the way to hold the encoder shaft
Step 5. Take off the bearing plate holder. Fig. 73
Step 6. Pull the pinch roller out in the direction toward right. Fig. 74
Fig. 73 bearing plate holder Fig. 74 way to pull out pinch roller
30
※When you assemble pinch roller, start from opposite direction.
※Please be aware of the direction when you pull the pinch roller out. Fig. 75
This is the left side which has

the chase on the edge.
Fig. 75 Pinch Roller
31
１７． Replacement of Platen Roller
Step 1. Open the front cover.
Step 3. Remove 4 screws from the paper guide. Fig. 76
Step 4. Do not take off the sensor harness. Fig. 77
Fig. 76 Paper guide Fig. 77 The look when the

paper guide is taken off
Step 5. To pull put the platen roller, take off the left side E ring and slide the platen
roller toward the left. Fig. 78 Fig. 79
Fig. 78 E ring Fig. 79 the direction to slide platen roller
32
Instructions for assembly
※There is no inserting direction for platen roller. Fig. 80
※Please put the guide hole into the projection when you assemble the guide.
Fig. 81
※Please assemble upper guide with adjusting toward the cutter. Fig. 82
Fig. 80 Platen roller Fig. 81 the way to adjust the guide position
Fig. 82 the way to assemble guide
33
１８． Replacement of Grip Roller
Step 1. Open the front cover.
Step 3. Remove the E ring and poly slider at the left side of grip roller. Fig. 83
Step 4. Slip a print paper not to scratch pinch roller. Fig. 84
Fig. 83 grip E ring Fig84 slip a print paper

Step5. Remove springs on both side of grip roller. Fig. 85
Step6. Remove three E rings attached each shafts. Fig. 86
Fig. 85 Springs Fig. 86 E rings of each shafts
Step7. Dislocate a grip roller and remove the plate . Fig. 87 Fig. 88
Fig. 87 Dislocate a grip roller Fig. 88 Remove a plate
34
Step 8. Remove a bearing of pinch roller. (not for interference) Fig. 89
Step 9. Remove the bearing of grip roller. Fig. 90
Step10. Remove the timing belt and pull out a grip roller.
Fig. 89 Bearing of pinch roller Fig. 90 Bearing of grip roller
※Instructions for assembly

Step 1. Please be ready for the grip roller to replace. Fig. 91
Step 2. Assemble the grip roller. Fig. 92
※ Please be careful not to hit the needles of grip roller, asperity of surface. It
causes color mismatch.
※
Fig. 91 Grip roller Fig. 92 Assemble
35
Step 3. Assemble in the order of bearing to color. Fig. 93
Step 4. Assemble the timing belt and the pulley in order. Fig. 94
Fig. 93 Assemble bearing and color Fig. 94 Assemble timing belt
Step 5. And please assemble by reverse procedure to removing

・ Assemble the bearing of pinch roller.
・ Assemble the plate.
・ Assemble E rings of grip roller.
・ Assemble the spring.
Step 6. Hold the grip roller to the right side and put the pulley in. Fig. 95
Step 7. Put glue to lock the screw and assemble the cut screw. Fig. 96
Fig. 95 Put the pulley Fig. 96 Assemble the cut screw
36
１９． Adjustment mode
Execute adjustment. exe with pc that ASK printer connected.
Select paper size.
Icon (NOTE) Please contact Fujifilm for obtaining

Fig.97 “AdjustTool.exe” file.
To use ask-2500, you need Adjust Tool
Ver.2.160. and over.
Item
Density Correction：
Adjustment of head voltage
Image Positioning：
Serial number Model name Adjustment of image center
Total print count Firmware version Left and right: Input 1→0.35mm movable
Front and rear Input 9→1mm movable
Trimming Adjustment：
Adjustment of paper slug for 1st print
Input 9→1mm movable
Fig. 98
(NOTE) The data sample that adjusted by factory is in standard accessory
Printer serial number
Fig. 99
HDVLT：Head voltage value PA1TA：Front and rear center value
CENTR：Left and right center value PASNS：Length of 1st paper slug value
Data value should be initial value, when MAN PCB has been changed. Enter correct
value to MAN PCB after changing. <Go to 19-2-2. Registration of data , page 45>
37
19-1. How to adjust
19-1-1. Density Correction：Go to print head adjustment page 40.
19-1-2. Image Positioning：Print image center adjustment
If the image is shifted (white border appears at one end), please go for the image center
position adjustment.
Click [Image Positioning] on the screen or click [Image Positioning] on Menu mode, then,
a screen to input number will appear . Fig. 100
Numbers will be displayed at upper side and right side of the screen indicating the
current setting. Fig. 101
Step 1: Click [Print] to make one print Fig.101

Step 2: Check the print.
Step 3: If the image is not correctly centered on the paper in any direction
(right/left/up/down), alter numbers by allow keys . Fig. 101
<LEFT/RIGHT adjustment>
Add or subtract 1, the image position will shift by 0. 35mm.
<UP/DOWN adjustment>
Add or subtract 9, the image position will shift by 1mm.
Step 4: After altering the number by allow keys, clicking [Print] will save data and test print
will be made. Fig. 101
Step 5: Please check to see if black lines are shown equally at four edges of the print. If
they are not, please repeat the adjustment.
Step 6: When the adjustment is done, click [Finish] to go back to start screen.
Fig. 101
Click
Click
Fig. 100 Fig. 101
38
19-1-3. Trimming Adjustment:：Adjustment of paper slug of 1st print (5mm)
Please proceed with the print test after the roll paper is wound back automatically
following the end of printing operation (it takes about 5 seconds after printing
operation until paper roll is wound back).
Click [Trimming Adjustment] on screen or click [Trimming Adjustment] at the Menu mode.
A screen for number input will appear on the display . Fig. 102
Current setting will be shown at the middle of the number input screen . Fig. 103
Before proceeding with the print test, please empty the slug box entirely.
Step 1: Click [Print] to make one test print. Fig. 103
Step 2: Measure the length of paper slug which you will find in the slug box.
Standard value: 5 +- 0. 5 mm
Step 3: If the measured length is out of the standard value range, change the number
by the allow keys. Fig. 103
When the measured length is longer than Standard: Decrease the number.
When the measured length is shorter than Standard: Increase the number.
<Add or subtract 9, it will change 1 mm>
Step 4: Click [Print] will save data and will start test print. Fig. 103
Step 5: Measure the slug length and if measured length is out of standard value
range, repeat the adjustment.
Step 6: When adjustment is done, click [Finish] to go back to Start Screen. Fig. 103
Click
Click
Fig. 102 Fig. 103
・Cut slug length is pre-adjusted (value entered) at the factory based on the distance
between the paper sensor and the cutter. When you remove or replace the cutter, the
distance between the sensor and the cutter will be shifted. Therefore, a new
adjustment becomes necessary.
・Cut slug length can vary slightly depending on the remaining roll paper length.
39
19-1-4. Head voltage adjustment
Step1. Take notes of resistance values of print heads. Notes both values of the
previous head and the new head. (Fig. 100 4710Ω and 4873Ω)
The head voltage is calculated automatically by entering these resistance vales
into adjustment tool. (See Step5 for details)
The previous resistance value is 4710 Ω. The new resistance value is 4880 Ω.
**.* V 4710Ω **.* V 4880Ω

**** **** TPH***R** **** **** TPH***R**
Fig. 104 See the label on connecter to check the resistance value.
Step2. Do the necessary work such as to

replace the Print Head. Turn on a
printer power and start up “Adjust Tool. Click.
exe. ” at PC that is connected to the
printer.
Step3. Click “Density Correction” on screen or

choose “Density Correction” from Menu
mode. Fig. 105
Click.
Fig. 105
Step4. Entry screen of resistance values

appear on the display. Fig. 106
Fig. 106
40
Step5. Enter resistance values of print heads.
Fig. 107
Enter resistance values noted at Step1.
For the example of Step1,
Enter the value of previous head.
Entre the value of new head.
Fig. 107
Step6. Click “Set” button. Fig. 108
Example: The value of HDVLT changes

into 879 from 864.
The adjustment is completed when you
click “Set” button.
Fig. 108
Step7. Click “Print” to test prints if you’d like to. Fig. 109
Step8. Click “Finish” and go back to top screen. Fig. 109
Number of print
Fig. 109
41
19-2. Other functions
19-2-1. Single Test: Testing of individual actuator
Click [Single Test] on screen or click [Single Test] at Menu mode, and the single test
screen will appear . Fig. 111
Click
Click
Fig. 110 Fig. 111
Description of Single Test button

Ribbon motor
[Start Ribbon Motor]
Clicking [Start Ribbon Motor] will operate Ribbon Winding Motor.
[Detect Yellow Mark]
Clicking [Detect Yellow Mark] will wind the ribbon until the leading edge of the next
yellow patch is detected.
[Detect Other Mark]
Clicking [Detect Other Mark] will wind the ribbon until the leading edge of the next
color patch is detected.
[Stop Ribbon Motor]
Clicking [Stop Ribbon Motor] will stop the ribbon motor.
[Refresh]
Clicking [Refresh] will detect values of Ribbon senser1/2/3/4 and indicates detected
values on the screen.
42
Paper motor
[Feed and Rewind]
Clicking [Feed and Rewind] will feed paper for a fixed length to rewind the paper.
Head position
[Initialize Print Head]
Clicking [Initialize Print Head] will cause Print Head initialization movement (it starts
from the home position until it returns to the home position again).
[Head Down]
Clicking [Head Down] will bring down the Print Head to the printing position.
[Head Normal]
Clicking [Head Normal] will move the Print Head to the printing stand-by position.
[Head Up]
Clicking [Head Up] will bring up the Print Head to upper stand-by position.
Temperature
[Head temp. ]
Clicking [Head temp. ] will display the temperature reading of the thermistor in the
thermal head.
[Room temp. ]
Clicking [Room temp. ] will display the temperature reading of the thermistor inside the
printer.
Others
[Pinch pressure]
Clicking [Pinch pressure] will start the nipping motor for the pinch roller to cause
pressing between pinch roller and the grip roller.
* If you operate [Pinch pressure] without a paper in between, it will cause scratches on
the pinch roller.
[Pinch release]
Clicking [Pinch release] will start the nipping motor for the pinch roller to release the
pressing between the pinch roller and the grip roller.
43
19-2-2. Registration of data
Select [Service Tool] then [Adjust]
Fig. 112 Fig. 113
＊ Serial No. (Registration of serial number at MAN PCB)

This is to register serial number of ASK at the memory of MAN PCB (Serial
number is pre-registered at the factory).
Registration of serial number may be needed when you replace MAN PCB.
＊ Printer ID (Registration of Printer ID)
To control more than 1 ASK printer by one host PC, setting of Printer ID is
required. Printer ID number should be from 0 to 7 (Up to 8 printers may be
connected to one host PC).
＊ MC
By entering the MC data name at the space provided for “MC”, the current setting
of the MC data value will be displayed.
MC Data names: HDVLT, CENTR, PA1TA, PASNS
＊ Read & Save MC
Setting data unique to each printer may be saved on PC.
The data will not be displayed on PC screen.
＊ Load MC data
Setting data saved on PC may be loaded back onto printer.
＊ Print count
A print counter is available. The print counter may be set and reset.
* This Print counter is different from permanent print counter in the PCB.
＊ Print head exchange
By resetting this counter when you replace the print head, you would be able to
see how many prints have been made since the last exchange of the print head.
＊ Cutter exchange
By resetting this counter when you replace the paper cutter, you would be able to
see how many prints have been made since the last exchange of the paper
cutter.
44
＊ HQ mode configuration
Printer is set to “HQ mode” temporarily. All prints are printed by “HQ mode”
until exiting from the “HQ mode” by manual or turning off and on the printer again.
<How data may be restored if data are lost such as by exchanging MAN PCB>
● If setting data had been saved on PC by ”Read & Save”, you will be able to
restore the setting data to the printer by “Load MC data”.
● If setting data are not saved on PC, data may be entered manually according
to the method described for “MC” from the data you will find on the Test Print
(page 3) which is included in the package of the printer.
Step 1: Enter data name at the space provided under “MC”.
Example: HDVLT
By entering the data name, current setting will be displayed.
Step 2: By allow keys, match the number to the data value of the Test Print.
Step 3: Click [Set] to register the data.
Step 4: Register serial number at the PCB (enter serial number at the space
under “Serial No. ” and click [SET] located right next to it).
Step 5: When printer ID needs to be registered, enter printer ID (default is “0”).
Step 6: When all are done, click [Finish] to go back to Start Screen.
Fig. 113
19-2-3. Printing standard image
Select [Print mode] from Menu, then, a screen for Print mode will appear.
Step 1: Click [Print] will start the printing of standard

image.
Step 2: When you are done with the task, click
[Finish] to go back to Start Screen. Fig.114
Fig. 114
45
19-3. Downloading firmware
■ Upgrade preparation
1. Power off the printer.
2. Open front door.
3. Power on the printer with the error LED is lit (red color).
■ Upgrade
Step1. Insert the upgrade file to PC
(NOTE) Close all other application.
Step2. Click double an upgrade file to start. Fig. 115
Current version
Upgrade version
Fig.116
Fig.115
Run as administrator for Windows Vista.
Step3. Click [Download Execute] button to start downloading. Fig. 116

Step4. Wait few minutes until “Download process complete” is displayed. Fig. 116
(NOTE) Do not turn off printer
Step5. Click [Exit] button after finishing downloading. Fig. 116

Step6. Turned off switch of the printer and close font door.
Step7. Power on the printer
46
２０． Overview of all Sensors and Motors
47
Actuator list
No. Description Function
1 70S-MAN PCB ASSY MAIN PCB
2 Paper Feed Motor（STM） PAPER FEEDING
3 Pinch Roller Nip Motor（DC） PINCH ROLLER UP/DOWN
4 Head UP/DOWN Motor（DC） HEAD UP/DOWN
5 Paper Core Motor（DC） PAPER REWINDING
6 Ribbon Roll up Motor（DC） RIBBON TAKE-UP
7 Power Supply Cooling Fan（DC） COOLING FAN FOR POWER SUPPLY
8 Head Cooling Fan （DC） COOLING FAN FOR HEAD
9 Electoro Magnetic Clutch RIBBON TENSION CONTROL
10 Head Position Sensor 1 POSITION DETECTIVE SENSOR
11 Head Position Sensor 2 POSITION DETECTIVE SENSOR
12 Pinch Roller Position Sensor PINCH ROLLER POSITION SENSOR
13 Ribbon Encorder Sensor RIBBON SPEED SENSOR
14 Ribbon Motor Encorder Sensor RIBBON MOTOR SPEED SENSOR
15 Ribbon Mark Sensors (PhotTR1,2) RIBBON MARK DETECTIVE SENSOR (luminous)
16 Ribbon Mark Sensors (PhotTR3,4) RIBBON MARK DETECTIVE SENSOR (luminous)
17 Ribbon Mark Sensors (LED1,2) RIBBON MARK DETECTIVE SENSOR (receive)
18 Ribbon Mark Sensors (LED3,4) RIBBON MARK DETECTIVE SENSOR (receive)
19 Paper End and Paper Width Sensor 1,2 PAPER DETECTIVE SENSOR FOR END AND WIDTH
20 Paper Position Sensor PAPER POSITION DETECTIVE SENSOR
21 Cutter Unit CUTTER UNIT
22 Status LED & Paper cut switch LED FOR INFORMATION AND CUT SWITCH BUTTON
23 Thermistor TENPARATURE DETECTIVE
24 Power Switch POWER SWITCH
25 Door open detect Switch FRONT DOOR OPEN/CLOSE DETECTIVE SWITCH
26 AC Inlet INCOMING VOLTAGE (AC)
27 Roll Paper Encorder Sensor ROLL PAPER SPEED SENSOR
48
Total Connection
49
２１． Troubleshooting
21-1：Failure of Head Unit （Error Code: E01/E02）
Entrance cover does Yes

not assemble by
right way.
No Reassemble Recover
by right way.
Replace the head Recover

position sensor at
front side.
Not recover

position sensor at
back side.
Not recover

motor.
Not recover
Replace a CPU board.

END
50
21-2：Failure of ribbon feeding. （Error Code: E03）
Ribbon and paper Yes

flung is in touch.
No Change ribbon Solved

and paper.
Not Solved
Ribbon mark sensor Yes

is getting dirty or
attaching dust.
No Clean up. Recover
Not recover
Peeling plate has Yes

been worn away..
No Replace a Recover
peeling plate.
Not recover
Backlash of ribbon Yes

motor is clogged.
No Adjust the Recover

backlash.
Not recover
Backlash of core Yes

motor is clogged.

backlash.
Not recover
１ END
51
１
Replace the ribbon Recover

motor.
Not recover
Replace the core Recover

motor.
Not recover
Replace ribbon Recover

encoder sensor.
Not recover

mark sensor
(acceptance side).
Not recover

mark sensor
(emitting side).
Not recover
Replace CPU board.

END
52
21-3：Failure of Paper feeding（Error Code: E05/E06）
Paper jamming Yes

2
occurs.
No
Paper core is Yes

unlocked.
No Lock the core. Recover
Not recover
Paper is not set in Yes

the proper way.
No Set the paper Recover

between guides.
Not recover
Ribbon is set loose. Yes
No Set the ribbon Recover

tighten
Not recover
IC cover has a gap Yes

from a print head.
No Replace a print Recover

head.
Not recover
1
END
53
1
Platen roller doesn’t No

spin smoothly.
Yes Interfere with Yes

guide.
Set up the guide. Recover
No
Not recover
Replace platen.
Replace the guide Recover

Low01.
Not recover

Low02.
Not recover
Replace the cutter. Recover
Not recover
Cheack the same Recover

step as ribbon
feeding error(E03).
Not recover
Replace the CPU board. END
54
2
Paper cut position is Yes

not correct.
No Set up the paper Recover

cut position.
Not recover
The bearing of core Yes

is dirty.
Not recover
Change the
bearing of core.
Not recover
The connector of Yes

feeding motor comes
off.
No Plug the Recover
connector.
Not recover
Belt tension of Yes

feeding motor is not
correct.
No Adjust the belt Recover
tension.
Not recover
Setscrew of pulley Yes

comes loose.
No Screw the Recover

setscrew tightly.
Not recover
3 END
55
3
Backrush of core Yes

motor get stuffed.

backrush.
Not recover

motor.
Not recover
Replace the feeding Recover

motor.
Not recover
Change the harness Recover
of the feeding motor.
Not recover
Sensor connector of Yes

encoder sensor
comes off.
No Plug the Recover
connector.
Not recover
Paper detection Yes

sensor of encoder
sensor comes off.
No Plug the Recover
connector.
Not recover

encoder.
Not recover

encoder sensor.
Not recover
4 END
56
4
Replace the harness Recover

of paper detection
sensor
Not recover
Replace the paper Recover

detection sensor.
Not recover
CPU: Replace CPU board.

END
57
21-4：Failure of Paper cutter unit（Error code E07）
Connector of the Yes

cutter comes off.
No Plug the Recover

connector.
Not recover
You open the cover Yes

when the cutter is
working.
No Cycle the power. Recover
Not recover
Slugs are stuffed Yes

around the cutter.
No Take off slugs. Recover
Not recover
Replace the cutter Recover

unit.
Not recover
Replace the CPU board.

END
58
21-5：Failure of power supply（Error code 10）
Setting of head Yes

voltage is irregular.
No Readjust the Recover

head voltage.
Not recover
Harnesses relate to Yes

power supply comes
off.
No Plug connectors. Recover
Not recover
Harness of the Yes

power supply unit
plugs opposite
Plug correctly. Recover

No
Not recover
Change all Recover

harnesses relate to
power supply.
Not recover
Replace the relay Recover

board.
Not recover
Replace the power Recover
supply unit.
Not recover

END
59
21-6：Failure of Grip Roller UP-DOWN（Error CodeE11）
Connector of grip Yes

roller sensor comes
out.
Plug connector. Recover

No
Not recover
Replace the grip Recover

roller sensor.
Not recover
Replace the sensor Recover

harness.
Not recover
Replace the motor of Recover

grip (pinch) roller.
Not recover

END
60
21-7：Trouble of room temperature sensor（Error Code E12/13）
Connector of the Yes

sensor comes off.
No Plug the Recover

connector.
Not recover

of the room sensor.
Not recover
Replace the room Recover

sensor.
Not recover

END
61
21-8：Trouble of head temperature sensor (Error Code E14/E15）
FFC is not Yes

connected correctly.
No Connect Recover
correctly.
Not recover
Change the FFC. Recover
Not recover
Replace the print Recover

head.
Not recover

END
62
21-9：Trouble of HDC（Error Code E04）
21-10：Trouble of Communication system (among tasks)（Error Code E08）

21-11：Failure of Flash ROM writing（Error Code E09）

21-12：Failure of Flash ROM reading（Error Code E16）

63
21-13：Ink Ribbon Run Out（Warning code W51）
Ribbon is not set Yes

correctly.
No Set the ribbon Recover

correctly.
Not recover
Horizontal shift of Yes

take up ribbon
occurs.
No Change the Recover
ribbon.
Not recover

is getting dirty or
attaching dust.
Not recover

mark sensor
(acceptance side).
Not recover

mark sensor
(emitting side).
Not recover
Replace the Recover

harness set of ribbon
mark sensor
(acceptance side).
Not recover
Recover
Replace the
harness set of ribbon
mark sensor
(emitting side).
Not recover

END
64
21-14：Please place a proper size of paper and ink ribbon
（Warning code W52/W57）
Ribbon is not set Yes

correctly.
Set correctly. Recover
No
Not recover
Ribbon position is Yes

not correct.
Change the Recover
No ribbon.
Not recover

is getting dirty or
attaching dust. Recover
Clean up.
No
Not recover
Paper detection sensor Yes

(L/KG) is getting dirty or
Clean up.
No
Not recover

detection.
Not recover

mark sensor
(acceptance side).
Not recover
mark sensor
(emitting side).
Not recover
Change all Recover
harnesses relate to
sensor.
Not recover
65
21-15：Front door is open. Please close the door.
（Warning code W53）
The harness of the Yes

interlock switch has
a trouble. Recover
Replace the
No harness.
Not recover
Replace the inter Recover

lock switch.
Not recover
Replace the relay Recover

board.
Not recover

END
66
21-16：Ink ribbon is not set. Please set an ink ribbon.
Ribbon encoder is Yes

getting dirty or
attaching dust.
Clean up. Recover
No
Not recover
Paper sensor is Yes

getting dirty or
attaching dust.
Clean up. Recover
No
Not recover

encoder.
Not recover

encoder sensor.
Not recover

motor unit.
Not recover
67
21-17：Roll paper is empty. Please replace the roll paper.
Paper is not set all No

the way in.
Set the paper all Recover
Yes the way in.
Not recover
Paper end sensor is Yes

getting dirty or
attaching dust.
Clean up. Recover
No
Not recover
Replace three paper Recover

sensors.
Not recover

sensor harness.
Not recover
68
21-18：Paper cannot be fed correctly. Please re-set the roll paper.
Paper is cut on the Yes

skew.
Cut the paper Recover
No straight and
re-set the paper.
Not recover
Paper end sensor is Yes

getting dirty or
Clean up.
No
Not recover
Replace three paper Recover

sensors.
Not recover

sensor harness.
Not recover
69
21-19：White dots.
Pinch roller is getting Yes

dirty or attaching
dust.
Clean them up Recover
No with the
wrapping paper.
Not recover
Entrance roller is Yes

getting dirty or
attaching dust.
Clean up. Recover
No
Not recover
Cutter unit is getting Yes

dirty or attaching
dust.
Clean up. Recover
No
Not recover
Replace the pinch Recover

roller.
Not recover
Replace the Recover

entrance roller.
Not recover
Replace the cutter Recover

unit.
Not recover

END
70
21-20：Banding
Peeling plates has Yes

been worn.
Replace the Recover
No peeling plate.
Not recover
Backrush of core Yes

motor is not
appropriate. Recover
Adjust the
No backrush.
Not recover
Backlash of ribbon Yes

motor is not
appropriate. Recover
Adjust the
No backrush.
Not recover

getting dirty or
attaching dust.
Clean up. Recover
No
Not recover

assy.
Not recover
Encoder sensor Yes

connector of the
core motor has
Pull in correctly. Recover
No
Not recover
1 END
71
1
Encoder sensor Yes

connector of ribbon
motor has trouble Pull in correctly. Recover
No
Not recover

encoder.
Not recover

encoder sensor.
Not recover

motor unit.
Not recover

motor unit.
Not recover
Replace the back Recover

tension unit.
Not recover

Low01.
Not recover
Replace the feeding Recover
motor.
Not recover

END
72
21-21：Ribbon creasing.
Ribbon take up Yes

position is not
correct. Change the Recover
No ribbon.
Not recover
Paper core is not Yes

locked correctly.
Lock the paper Recover
No core correctly.
Not recover
Paper is not set Yes

correctly.
Set the paper Recover
No correctly.
Not recover

getting dirty or
Clean up.
No
Not recover
Connector of ribbon Yes

encoder sensor is
pulling out. Recover
Pull in correctly.
No
Not recover
Connector of ribbon Yes

motor encoder
sensor is pulling Recover
Pull in correctly.
No
Not recover
1 END
73
1
Connector of back Yes

tension change-over
switch is pulling out. Recover
Pull in correctly.
No
Not recover

assy.
Not recover
Replace the peeling Recover
plate.
Not recover
encoder sensor.
Not recover

of the ribbon
encoder sensor.
Not recover

encoder sensor.
Not recover
of the ribbon motor
encoder sensor.
Not recover
Replace the ribbon motor unit..

END
74
21-22：Color deviation,
Unusual Yes
applications, like a
“Test tool”, are
Close the Recover
No application.
Not recover
Performed firmware Yes

updates.
Cycle the power. Recover
No
Not recover
Set screws of the Yes

feeding motor are
loose. Recover
Screw them
No tightly.
Not recover
Belt tension is not Yes

correct.
Adjust the ribbon Recover
No tension.
Not recover

assy.
Not recover
Replace the pinch Recover
roller.
Not recover
roller.
Not recover
75
21-23：Scratches on prints
Pre-cut has not been Yes

run when you set
the paper. Run the Recover
No pre-cuts.
Not recover
Wipe the head with Recover

dry cloth.
Not recover
Clean up the guide Recover

Low01.
Not recover
Clean up the guide Recover
Low02.
Not recover

assy.
Not recover
Replace the guide Low01 and 02.

END
76
21-24：Print mottle
Print mottle occurs Yes

on the vertical
scanning. Replace the Recover
No head assy.
Not recover
Run the pre-cuts. Recover
Not recover
Replace the platen Recover

roller.
Not recover
Replace the platen roller. END
21-25：Nip roller is not released
The grip roller Yes

detection sensor
harness is not Recover
Pull in correctly.
plugged
No
Not recover
Cycle the power. Recover
Not recover

roller detection
sensor.
Not recover
Replace the pinch roller unit. END
77
21-26:Print trouble. (Thermal smearing)
Adjust the head Recover

position.
Not recover
Replace the head assy. END
21-27：Print friction
Entrance cover Yes

cannot close fitting
enough. Set the entrance Recover
No cover correctly.
Not recover
Replace the head assy.

END
78
２２． Maintenance and regular
replacement parts
Lists below are regular maintenance parts for users or field service technicians to maintain the
quality of the printer.
・Please conduct periodical inspections of each parts and replace parts if needed.
Replacement cycles and number of prints below are calculated by standard print of K size,
152mm x 102. So these replacement cycles and prints are just a guide that it is influenced by
the condition such as print size, the print image and etc.
・Number of prints and replacement cycles below does not mean warranty period.
22-1. Maintenance and Inspection List

Maintenance List Recommend replacement Reference
cycle
Clean up the Three months or 6,000 prints User manual
inside of printer No. 6. 3∼6. 5
Clean up the filter Three months or 6,000 prints User manual
No. 6. 6
22-2. Regular replacement parts

※ Replacement cycles are calculated by standard numbers of prints of K size that is about
1,400print per one month.
※ Operating life of the printer is supposed to be 5 years or 150,000 print (by 4”x6” or 10x15 cm
format). Beyond the operating life it would require further maintenance such as overhaul
besides the below-mentioned regular parts replacement.
Description Parts List Pats No. Number of prints or Reference

index the replacement
cycles. (※)
FILTER -HS 1. 01 FW04GP5RF6801 3 to 6 months Manual
No. 6. 6
FILTER -PS 1. 02 FW04GP5RF6802 3 to 6 months Manual
No. 6. 6
PRINT HEAD set 5. 01 FW04GP5RF7863 40,000print Service manual
(2. 4year) No. 14 and15
CUTTER ASSY 3. 05 FW04GP5RF7602 80,000print Service manual
(4. 8year) No. 13
PLATEN_ASSY 4. 09 FW04GP5RF6501 80,000print Service manual
(4. 8year) No. 17
79

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ASK-2500

For the customers in Canada.

EEE Complies with Directive

For the customers in Europe

Information for traceability in Europe

Information of electromagnetic interference

Warning : May lead to death or serious injury.

Caution : May cause injury or physical loss.

(Attention) Please keep this manual at a place that is easy-to-access.

2-2. Precautions for transporting the equipment

Do not touch gears inside as it could cause injury.

Do not turn off power during the operation.

2-6. Precautions during storage

2-7. Precautions for maintenance

2-9. Precautions for handling of the equipment

2-10. Precautions on media (Paper roll and ink ribbon)

Paper output slot

Ribbon take-up Ribbon supply

Ribbon take-up gear

3-4. Print Head Section

3-5. Paper Magazine Tray

3-6-1. Descriptions of LED

Blue Red Setting of paper completed

3-6-2. Paper Cut Switch

z Please secure a minimum space indicated below.

5-1. How to remove upper cover

Step 1. Remove four six screws at the rear cover. Fig. 1

Fig. 5 Lift cover and removing Fig. 6 Inside of printer

Step 1. Remove 2 fixing screws of bottom at rear cover. Fig. 7

Fig. 7 Remove two screws Fig. 8 Pull rear cover out

PS1 : for Motor and fan (+24V)

PS1 Power supply

Fig. 9 Rear view

Right view Fixing

Fig. 10 Location of switch Fig. 11 Fixing plate of power switch

Fig. 12 The power switch assembly Adjust

Left view Fixing screw

Fig. 14 Location of micro switch Fig. 15 Micro switch

Plastic protective cover

Fixing screw CN1 connecter

Fig. 16 Plastic protective cover Fig. 17 RLY PCB connecter

Move the bracket to

Fig. 18 Open front door Fig. 19 Adjustment of micro switch

Fig. 20 Disconnect connecters of flat cable Fig. 21 40S-MAN PCB

Plate Fixing screws

Fig. 22 Remove plate Fig. 23 Spring

Fixing screw Spring

Left view Right view

Fig. 24 Location of screws and E-ring Fig. 25 Remove lever,spring,screw, E-ring

② Remove right side out

Fig. 26 How to remove Fig. 27 Head unit

Step1. Remove four screws of right side flame. Fig. 29

Step3. Exchange motor unit

Fig. 28 Head up/down motor Fig. 29 Fixing screws

Fig. 30 CN26 connecter Fig. 31 Inside of unit

Gear for Gear for

To make play between gears

Fig. 34 Disconnect CN22 Fig. 35 Adjust the backlash

Fig. 36 Checking point for adjust backlash

Fig. 39 Disconnect CN24 Fig. 40 Checking point

Left protect cover 3

Fig. 41 Remove cover Fig. 42 Location