VeriTouch

Loyalty
Management
Solution Retail

M1 M2 M3

Merchants Merchants
Merchant Chains

Base Schemes Self Service

E-Commerce Portal
Tiers Segments

Campaigns Campaigns
Retail Stores Partners Portal

Campaigns

E-mail Server /
Loyalty Points
Kiosks SMS Gateway

Gift Catalogues Redemption Partners

Back Office /
POS Terminals VeriPark Loyalty Management System Reporting / ERP

Mobile Retailer
Gift Pay TV Gift
Telco -Airline
Catalogue Catalogue
Supplier Supplier
Redemption Partners
 Flexible Loyalty
Programs
Create loyalty programs and enroll your customers to
encourage repeated purchasing and brand loyalty.

Multi-Channel Rewarding Dashboard

Loyalty Management System
Orchestrate multi-channel loyalty programs that convert
points and rewards into true customer loyalty.
Points Earned Last 3 Months Points Redeemed Last 3 Months Customer Enrollment

Integrate your programs across all channels including

online, tablet, mobile, social media, kiosks, retail stores
and POS terminals.

Manage simultaneously multiple sources, such as

purchases, service subscriptions, social media interactions, Redemption Ratio Volume of Transaction Top 3 Catalogue Items

various payment methods, along with multiple campaigns

and merchants.

Efficiently track and monitor any complaints and convert

them to opportunities with the Back Office add-on.

Accounting Support
LMS allows posting the necessary entries to the organization’s accounting system whenever a point is generated, redeemed or
expired. This allows the organization to instantly monitor the liabilities of all parties and reduce the manual overhead of running a
loyalty program.

Multi-Tier Loyalty Programs Advanced Targeting Support

The organization can design multiple tiers of loyalty layers LMS allows offers to be targeted for specific conditions.
where as customers engage with the organization, they get The following targeting criteria is supported:
more points & their loyalty tier is increased. The organization
can associate various benefits to these loyalty tiers such as Merchant
higher access privileges, discounted fees and others as well
as points redemption. Merchant chain
Merchant category code
Day of week
Hour of day

VeriTouch - Loyalty Management System www.veripark.com

 Partner Portal
The merchant partners can
review the list of loyalty points
redemption requests made by
the organization’s customers
for specific gift items, fulfill the
requests and manage the
catalog of available gift items
and their respective stock.
Real-Time Rewarding
& Redemption
LMS allows points to be
generated by online integration
to back-end systems. This
allows the organization to
reward the customers for their
spendings in one store and
would allow them to use their
just rewarded points as cash in
the next store.
Draw & Raffles
Management
LMS allows an organization to
not only give points but to give
entitlements for raffles. Each
entitlement can be linked to an
event. LMS contains a utility for
random number generation and
determining the winners of a
draw.
Customer Self
Service Portal
Customer self-service portal as
a web based platform is
integrated with back-end
systems and provides online
shopping for loyalty users. In
this portal customers can check
their balances, loyalty
statements and spend their
points.

Loyalty Card Management

Unleash a full range of marketing and service capabilities to get the most out of the customer relationships.

Reward your customers with points, discounts and certificates.

Track point balances including earnings, redemptions, expirations and transfers.

Improve overall profit contribution from their gift card program.

Gift Catalogue & Voucher Support

VeriTouch LMS solution allows many items to be used as gift catalogue items. Customers can browse the gift catalogue from the
self-service portal. Once an order is placed the fulfillment partner is notified and the order can be reached from the fulfillment
partner portal. Similarly vouchers can be made available to customers where issuers of vouchers can check and validate the vouchers
from the partner portal.

System Architecture

Transactions

ERP
Self Service Portal Customer
Transactions

Firewall Firewall Internet

Internet

Dynamic CRM
Server - LMS
Retailing Partners Portal Fulfillment
Partner

Events

E-Commerce

MS SQL Server

VeriTouch - Loyalty Management System www.veripark.com

Multi-Step Campaign

About VeriPark
VeriPark is a software house specialized in providing software solutions to financial institutions. VeriPark is a Gold Partner for
Microsoft Dynamics CRM and has offices in Istanbul, London, Dubai, Riyadh and Cairo.

VeriPark finance sector solution offerings

VeriBranch VeriTouch VeriLoan

Omni Channel CRM Solution Loan Origination
Delivery Solution for Banking and Solution 
Insurance

Internet Banking Contact Center Personal Loans

Call-Center 360 Degree Customer View Credit Card
Branch Teller Complaint Management Auto Loans
SMS Banking Marketing Mortgage Loans
Mobile Banking New Customer Enrollment Servicing and Application Processes
Sales Lead Capturing
Sales Force Automation

VeriTouch - Loyalty Management System www.veripark.com