Professional Documents
Culture Documents
Physical evidence
• Entrance & Exit
• Seating Arrangements Customer Actions
• Counter •Arrive at the café
• Manu •Go to the counter
• Food Meat safe •Order Food
• Food delivery Window
•Pay the Bill
• Balcony
•Consume Food
•Leave
Environment
Less interaction
Lack of physical evidence
Inefficiency
Absence of Emotional Care
Online reservation
Employee interaction
Pricing
Hygienic factor
Emotional factors
Performance standard
• Physical Evidence
• Constitutes of online
reservation Customer Action
• seating square shape • order food online or go to the
• menu • order counter directly,
• order counter • pay bill using cash
• cash counter • cards or take token,
• balcony and • collect food from the window,
• stay or leave after food
• exit & entry
consumption