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  • M&E CRM Logs Process Flow (Corrective Maintenance) : Start

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    Faratul Nia
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    This document outlines the process flow for corrective maintenance and CRM log management. It involves notifying CRM of any breakdowns or faults. The subcontractor then responds on site within 2 hours, takes photos, and rectifies the defect. They fill out a Service Maintenance Report form to close the log if the issue is resolved or request further repairs if needed. TERAS and the M&E team are notified throughout the process.

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    Original Title

    Draft Process Flow CRM MnE

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    This document outlines the process flow for corrective maintenance and CRM log management. It involves notifying CRM of any breakdowns or faults. The subcontractor then responds on site within 2 hours, takes photos, and rectifies the defect. They fill out a Service Maintenance Report form to close the log if the issue is resolved or request further repairs if needed. TERAS and the M&E team are notified throughout the process.

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    © All Rights Reserved
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    14 views1 page

    M&E CRM Logs Process Flow (Corrective Maintenance) : Start

    Uploaded by

    Faratul Nia
    This document outlines the process flow for corrective maintenance and CRM log management. It involves notifying CRM of any breakdowns or faults. The subcontractor then responds on site within 2 hours, takes photos, and rectifies the defect. They fill out a Service Maintenance Report form to close the log if the issue is resolved or request further repairs if needed. TERAS and the M&E team are notified throughout the process.

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    © All Rights Reserved
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    of 1

    DRAFT

    TMC M&E CRM Logs Process Flow


    START In case of breakdown or fault, call (Corrective Maintenance)
    CRM to notify

    To refer to TERAS
    Customer Call Centre
    process flowchart

    Sub-Con
    Be present at site (within 2 hour) –
    Send location and photo to M&E TE

    Sub-Con

    Rectify the defect accordingly

    Sub-Con
    NO NO
    Require second
    Log Settled? Fill up SMR form (Status: Pending)
    level repair?

    YES Sub-Con
    YES
    Sub-Con Sub-Con Notify TERAS of the delay. Fill EOT
    form and submit to TERAS.
    Fill up SMR form (Status: Completed) To issue SMR with detail
    of defect and rectification
    procedure. (to include TERAS
    M&E TE (LPT2)
    quotation where To submit EOT with justification and
    Acknowledge SMR Form (signed) necessary) work program to LPT2.

    M&E TE (LPT2)
    Sub-Con TERAS
    To issue NOD and submit Acknowledge SMR Form (signed)
    Close Log in the CRM system
    to LPT2
    Sub-Con

    END To refer to Update Log status in CRM system

    NOD process
    flowchart

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