18) Control chart is a

1. Process monitoring tool

2. Process control tool
3. Both (a) and (b)
4. None of the above (Ans:c)

4) TQM & ISO both focuses on

1. Customer
2. Employee
3. Supplier
4. All of the above

(Ans:a)

8 )While setting Quality objective, ________ to be considered.

1. Customer need
2. Organizational need
3. Supplier need
4. Worker need

(Ans:a)

5) P-D-C-A stands for

1. Plan-Do-check-Act
2. Plan-Do-correct-Act
3. Proceed-Do-check-Act
4. Proceed-Do-correct-Act

(Ans:a)
 6) What is ISO?

1. Indian organization for standard

2. Internal organization for standard
3. International organization for standard
4. None of the above

(Ans:c)

13) What is meant by Kaizen?

a. card signal

b. to avoid inadvertent errors

c. change for better quality

d. none of the above

Ans c

7) Which among the following is a pull type signaling system?

a. Just in time

b. Kanban
c. both a. and b.

d. none of the above

Ans: c

14) What is quality assurance?

a. Quality assurance deals with activities which prove that products and services meet
the required quality standard

b. Quality assurance deals with activities which aim at customers satisfaction

c. Quality assurance deals with controlling the quality of products by inspection

d. All of the above

Ans:a

12) The aim of Just-In-Time manufacturing principle is to eliminate

a. time wastage
b. labour wastage

c. cost of excessive inventory

d. all of the above

Ans:d

3) Which of the following is responsible for quality objective?

1. Top level management

2. Middle level management
3. Frontline management
4. All of the above

(Ans:a)

2)What is the full form of TQM ?

A. Testing for Quality Metrics

B. Total Quantity Measures

C. Timely Quality Management

D. Total Quality Management

Answer: D Total Quality Management

1) What is quality in your own opinion?

A. conformance to requirement.

B. Actual measurement

C. Final measurement

D. None of these

Ans:A

15) What is Root Cause Analysis?

a) Something gardner use

b) Problem solving technique

c) Designing tool
d) None of these

Ans : b

16) Process control is carried out

a) before production

b) during production

c) after production control

d) All of the above

(Ans:b)

9) What does QA and QC stand for?

a) Quality Assurance and Queuing Control

b) Quality Adjustment and Quality completion

c) Quality Assurance and Quality control

d) Quality Adjustment and Queuing control

Ans: c

10) Who is responsible to establish, implement and maintain a quality policy?

A.Quality Director

B.Quality Manager

C.Top Management

D.Management Representative

Ans : C- Top Management

11) The objective of ISO-9000 family of Quality management is

a.Customer satisfaction

b.Employee satisfaction

c. Skill enhancement
d. Environmental issues

(Ans:a)

17)Six Sigma project follows the following project methodology(ies)

(A) DMAIC

(B) DMADV

(C) Both (A) and (B)

(D) None of the above

Ans:A

19) The tool used to show the work flow is

A. Histogram

B. Control chart
C. Process flow chart

D. Scatter diagram

Ans: C

20)The main focus of Lean manufacturing is to eliminate ……

A.Error

B.Flexibility

C.Waste

D.None of the above.