Professional Documents
Culture Documents
E+R=O
Event + Response = Outcome (p. 41)
BCD
Below the line behavior is easy to spot. Think of the acronym, BCD. Those who blame
others, complain about circumstances, and defend themselves are guilty of exhibiting BCD.
The biggest problem with BCD is that it means people are not holding themselves accountable (p. 29-30).
Personal reflection
E + R = O is something I have carried with me since I first read the book. Not only has it given me an opportunity to reflect and
develop more positive responses leading to more positive outcomes for myself, but it has allowed me to realize that my responses are
events for others (p.51). Negativity breeds more negativity. Responding with positivity will not only create more positive outcomes for
myself, but it will create more positive events for those around me. This is how you build a positive culture (p. 64).