Professional Documents
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Reflection Essay
Lynne Forbes-Zeller
Pepperdine University
Reflection Essay
AI Contribution to My Understanding
Working together, the Western Union (WU) AI intervention team included Hannah
Nichols, Shelly Dhamija, Melanie Morris, with Maegan Scott as our advisor. We began our
planning meeting with a MAP, we discussed our group norms, and offered self-learning to help
I assumed the lead role in organizing the flow of the project and volunteered to
introduce AI during our client presentation. Ultra tight timelines bring out my perfectionist side. I
recognized my leaning towards this tendency and used AI to reframe my conscious choice to
create a positive future (Kelm, 2005). The entire group was mindful of their desire to overthink
the plan. We used humor to set the group tone, we planned tight, every voice participated, we
Upon arrival for the client meeting, I reviewed the AI exercise presentation outline with
the client. The client and the consulting group co-created an updated project outline.
created positive conversations surrounding the possibilities that this AI exercise would create.
During the AI exercise, a client-side participant (HR Director) had to leave for a 30-
minute meeting. The consulting group encouraged the remaining participants to continue
working on the task, which they agreed to do. The HR director rejoined the participants and
resumed the exercise as if she had never left. The positive contributions and subsequent
conversations formed positive images. Everyone’s present thinking and actions connected with
positive images of the future moving us closer to what we desired (Kelm, 2005).
Lynne Forbes-Zeller
In conclusion, the attitude I bring to my work and the questions I ask in large part impact
my ability to influence, partner, lead, and creates my experience. I also believe our collective
planning approach, the plan tight-hang lose mindset, set a constructive tone that positively
Change Interventions
the being states that set the groundwork for change. AI may help leaders better respond to
change, and self-fulfillment if the members accept a shared set of values (Dolan, Garcia, &
Auerback, 2003). Values, along with leadership approaches, play a vital role in aligning a
complex set of viewpoints. Values guide people’s behavior towards their maximum potential;
WU’s shared values and vision is an organizational strength and visible in their culture
and success. Values are the framework of a structure; they are the glue that holds an
organization together when confronted with chaos and the need for change (Dolan et al. 2003).
Personal Awareness
Thinking back over my experiences during the practicum, my point of view about
community changed. Specifically, I gained insights about building community and identifying
ways for a deeper connection. I think some of the most important aspects that I will take away
from this practicum is how to develop and sustain a stronger sense of community with my
peers and for my client. Some of the insights I will bear in mind include:
The Power of Vulnerability. Author Brene Brown talks about being vulnerable, leading
from the heart instead of from the hurt. During our group exercises, I witnessed how
vulnerability creates space for community. I observed daring community members who were
Lynne Forbes-Zeller
willing to take off their armor, be curious and humble; they created spaces where hearts were
seen. I will never underestimate the transforming power of vulnerability when an individual is
willing to show up and create brave, safe spaces where individuals can learn, grow, and be
seen.
Value the quality of relationships. Relationships are fundamental to the reality we co-
create. Both dialogic and listening skills are needed to nurture and build relationships that
allow groups and individuals to surface and form an understanding of their assumptions about
each other and their notion of reality as opposed to that of others (Kenne, 2000).
My intentions matter. One of the consequences of privilege and social power is that I
have less capacity to see the effects of my words and actions. Understanding my intentions
Embrace humanity; probe for more profound clarity. The courage to speak up in the
midst of community may not be easy. When I/cohort commit to getting closer, I/cohort are also
slip into a rigid position and demonize the enemy. Dehumanizing starts with language and
behavior; it is a process. I am responsible for recognizing it, setting boundaries, and probing
References
Dolan, S., Garcia, S., & Auerback, A. (2003). Understanding and Managing Chaos in
Keene, A. (2000). Complexity Theory: The Changing Role of Leadership. Industrial and
Kelm, J. B. (2005). Appreciative Living: The principles of appreciative inquiry in personal life