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Loyalty Program
Learning@Cisco
✓ Encouraged to educate ✓ Rewarded for their ✓ Increased the number of ✓ Provided tools and
employees loyalty to Cisco Cisco Certified team systems to help
on Cisco products. members. them get the most
✓ Redeem Cisco Learning
✓ Use Cisco Learning Credits for educational ✓ CCL members reported out of their
Credits for self-study, offerings from increase optimized use of Learning Credits.
exam vouchers, and Learning@Cisco and Cisco products, and
labs. our Learning Partners reduced frustration.
for their loyalty to Cisco.
© 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Redeemable Learning Offerings
Cisco Customer Loyalty
© 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Awards
Cisco Customer Loyalty
Annual Quarterly
Cisco Learning Cisco Learning
Tier Level Customer Tier Credits Awards Credits Awards
1 $1M-10M 160 40
2 <$10M-50M 300 75
3 <$50M-100M 1,500 375
4 over $100M 3,000 750
Expirations
Methodology:
• 4 Tiers. Set quantity of CLCs given per Tier. 12 months
+
• Determine tier by 3 years’ average total purchases. 6 months extension if
• Set tier for entire fiscal year. requested by customer
Team Captain
• Awards will be reviewed and updated annually.
© 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Enrollment Steps
Cisco Customer Loyalty