State/City Regulation - "Customer Support - Guide" Version 4.0

State/City regulation – “Customer Support -Guide” Version 4.
Region Station State Quarantine Instructions

Code
Institutional Quarantine No quarantine
Home Quarantine 14 days
Asymptomatic passengers will be permitted to go with a device for self-
monitoring
Passenger Obligation  All passenger to download Aarogya Setu app
DEL Delhi
Airlines Obligation NA
Airport/State obligation  Suitable COVID 19 precautionary measures announcements to be
made at airport
 Thermal screening of all passengers on arrival

Asymptomatic passengers will be permitted to leave the airport
Passenger Obligation  All passengers need to download Arogya Setu app
Airlines Obligation  Any passenger flying whose destination is Haryana, airline to provide
a passenger manifest
 Passenger manifest to be sent to below email address:
Acshome2016@gmail.com
Dhs.idspdatam@hry.nic.in
HARYANA
Csrao1968@yahoo.com
North
Charuballips@gmail.com
Airport/State obligation  Suitable COVID 19 precautionary measures announcements to be

made at airport
 Thermal screening of all passengers on arrival
 Passenger manifests shall be sent by airline to the below email
address
Institutional Quarantine 14 days, If found positive

Home Quarantine  Defense personnel – No quarantine
 State domicile – Swab test & home quarantine if results negative
Passenger Obligation  To fill up ICMR form on arrival
Jammu Airlines Obligation  Inform passenger that there will be mandatory test on arrival and
IXJ
& institutional quarantine if found negative.
SXR
Kashmir  Deplane passenger from rear of aircraft
Airport/State obligation  Passenger will be tested at Airport.
 Post that they will be kept in Institutional quarantine until resulted
negative for Test (4 days for test results).
 Post negative result passengers will be kept in home quarantine
Home Quarantine No quarantine
Madhya
BHO Passenger Obligation NA
Pradesh
Airport/State obligation NA
Institutional Quarantine NA
ATQ Punjab
State/City regulation – “Customer Support -Guide” Version 4.0
Passenger Obligation Before boarding, passenger to register on COVA Punjab app.

Airport/State obligation Registration to be checked for each passenger
Passenger Obligation  All arriving customer will have to fill the self-declaration form
Airlines Obligation  Customers to be informed about COVID 19 arrival process before
boarding
 Airlines to ensure that all other arriving passengers (not belonging to
Union
IXC Punjab) names, address & mobile numbers to be provided to the
Territory
State
 Station managers to provide arriving passenger list to Nodal officer in
advance
 Nodal officer to note all arriving passenger’s names, address &
mobile numbers , gone under COVID 19 test
Airport/State obligation  All arriving passenger should undergo COVID 19 test (free of costs)
IXD Home Quarantine No quarantine
LKO Passenger Obligation Passenger will need to register state website before they exit the arrival
VNS hall.
Uttar
Pradesh
Passenger Obligation Passenger will need to register state website before they exit the arrival
GOP
hall.
Institutional Quarantine 14 days
Home Quarantine NA
Passenger Obligation  All passengers travelling to Uttarakhand need to register on state
website.
DED Uttarakhand
 Web link : https://dsclservices.in/uttarakhand-migrant-
egistration.php
Code
Andaman Home Quarantine 14 days
East
IXZ and Nicobar Passenger Obligation NA

Islands Airlines Obligation NA
DIB Institutional Quarantine 7 days
GAU Home Quarantine 7 days (for other passengers)
Assam
IXS Passenger Obligation  Declaration form prescribed by state to be filled by passengers at
JRH arrival.
 If made available can be provided at boarding gate on departure.

Airlines Obligation  Distribute declaration form to passenger at arrival.
 Form to be distributed at boarding gate if made available by the state
government.
GAY
Bihar Passenger Obligation NA
PAT
Passenger Obligation  All arrival passengers has to have E-pass downloaded with all
passengers arriving to Raipur.
 Passenger to do registration before boarding on the below link
 Link : http://epass.cgcovid19.in
 These forms will be collected on help desk counters of health ministry
at arrival hall and passengers will be released on the basis of
RPR Chhattisgarh
information written on these forms.
Airlines Obligation  Give Health form at Boarding gate from Departure station
(Mandatory)
 If passenger found positive upon arrival, airline will guide customer
along with their bags to the dedicated vehicle If found positive ,
passenger to give undertaking of following quarantine instruction
Airport/State obligation  Thermal screening of passengers.
 Register arriving passenger.
IXR Jharkhand Passenger Obligation NA
Home Quarantine NA
Passenger Obligation  Install & register QuarMon App https://quarmonmanipur.nic.in
 Currently only available for android user. Soon app will be available for
IMF Manipur
IOS.
 Instruction in the app to be followed by all arriving passengers.
Institutional Quarantine Passengers Arriving from:
 Green & Orange zone : 3 days
 Red zones : 14 days
Home Quarantine Passengers Arriving from:
DMU Nagaland  Green & Orange zone : 14 days
 Red zones : 14 days
Passenger Obligation NA

BBI Odisha Passenger Obligation NA
IXA Tripura Passenger Obligation NA
Asymptomatic passengers will be permitted to go with a device for self-
monitoring
CCU West Bengal Passenger Obligation NA
Airport/State obligation  Thermal screening on arrival
 All passengers are to submit self-declaration form at the time of
arrival to state health officials
North
IXB Passenger Obligation NA
Bengal

Code
Home Quarantine  14 days
Passenger Obligation  Passenger to choose one of the following option
1. Produce a COVID-19 negative certificate issued within 48
hours from the time of arrival.
2. Get the test done at airport by paying 2000 & maintain self-
isolation till results come.
GOI Goa 3. Be under home quarantine for 14 days with stamping.
 Declaration form to be filed before or on arrival into Goa
Airlines Obligation If the form is made available, same to be handed on departure to save
time on arrival.
Airport/State obligation  Temperature check on arrival by state.
 Self-declaration form to be filled and submitted at the entry point &
to give consent for
 COVID testing – charges (INR 2,000)
Home Quarantine NA
AMD Passenger Obligation NA
West
BDQ Passenger Obligation NA
Gujrat
Passenger Obligation  Passengers need to register before landing in Surat.
 For android user there is app as well both links as below,
https://www.suratmunicipal.gov.in/EServices/Covid19SelfReporting
STV
https://play.google.com/store/apps/details?id=in.smc.covidout
Airport/State obligation Thermal check on arrival by state administration
Passenger Obligation  311 app to be downloaded n health updation for next 14 days.
Madhya
IDR Airlines Obligation NA
Pradesh
Airport/State obligation  Temperature check on arrival by state.
 Self-declaration form to be filled with self-details and to be given
JAI Institutional Quarantine No quarantine

Rajasthan
JDH Home Quarantine 14 days
UDR Passenger Obligation  Self-declaration to be given by passengers and go through screening

process
 Symptomatic passengers will be isolated and taken to nearest health
facility.
Home Quarantine NA
IXU Passenger Obligation NA
PNQ Institutional Quarantine NA
Home Quarantine NA
Airport/State obligation Details for all arrival passengers in below format needs to be forwarded to
Collector office, Pune on the below mentioned email id’s:
punecovid19in@gmail.com
commissioner.revenue@gmail.com
dmcell@punecorporation.org
warroom@pcmcindia.gov.in
SAG Passenger Obligation NA
Airport/State obligation Temperature checks on arrival and then escorted to quarantine Centre.
Maharashtra
Passenger Obligation  All passenger to download Aarogya Setu app & furnish declaration
 Passengers to submit self-declaration form post arrival to airport
NAG
Airlines Obligation Thermal check at arrivals
Airport/State obligation  Suitable COVID 19 precuationary measures announcements to be
made at all airports
Home Quarantine 7 days and if returning within 2 days then no quarantine
BOM Passenger Obligation NA
Airport/State obligation Thermal check at arrivals
Institutional Quarantine 14 days (with KLH Domicile)
Home Quarantine NA
KLH
Airport/State obligation Passenger will be taken to a CPR facility for testing and then home /
institutional quarantine will be recommended

Code
Institutional 7 days
Quarantine (Passengers coming from MAA, BOM, DEL, Gujarat, Rajasthan & Madhya
Pradesh)
RJA (Passengers arriving from remaining locations)
TIR Andhra
Passenger Obligation  All arriving passengers should enroll on website
VGA Pradesh
 spandana.ap.gov.in before buying the ticket
VTZ
Airlines Obligation  Permit bookings only when clearance from spandana is available.
 Airlines must not allow to board any passengers without the clearance.
Airport/State Do a COVID test for passengers coming from MAA, BOM, DEL, Gujarat,
obligation Rajasthan & Madhya Pradesh
Institutional NA
Quarantine
HYD Telangana Passenger Obligation NA
South
Airport/State NA
obligation
Institutional 7 days
Quarantine  Passengers coming from Maharashtra, Gujarat, Tamil Nadu, Delhi,
Rajasthan and Madhya Pradesh should be kept in institutional
Quarantine.
BLR  Passengers coming from remaining states
HBX Passenger Obligation  Passenger needs to have Seva-Sindhu portal pass.
Karnataka
IXE  Link : https://sevasindhu.karnataka.gov.in/Sevasindhu/English
IXG  Passenger cannot travel without the pass.
MYQ  Passenger should fill self-declaration form provided by govt. of Karnataka
at Departing/Origin station
Airlines Obligation  Mandatory verification at origin that passenger has E-pass & registered in
Seva-Sindhu portal
Airport/State NA
obligation
Institutional NA
CCJ Quarantine
CNN Home Quarantine 14 days (Business travelers travelling for maximum 02 days are exempted)
Kerela
COK Passenger Obligation  After obtaining the flight tickets, passenger shall register their details in
TRV https://covid19jagratha.kerala.nic.in/ .
 Below are the following instructions:
(covid19 jagratha portal –Public Services-Domestic Returnees Pass –

new registration – enter details –submit). One has to select the airport
of arrival.
 Arrival passenger need to carry e-pass after registering their details. In
state's COVID jagratha portal. Link below
https://covid19jagratha.kerala.nic.in/home/addMedicalEmergencyPass
 On arrival, passenger to show their e-pass to health department at
airport and undergo home quarantine for 14 days.
 Passenger should fill self-declaration form provided by govt. of Kerala at
departing/Origin station.
Airlines Obligation Mandatory verification at origin that passenger has E-pass & registered in
Kerala portal at Origin.
Airport/State NA
obligation
CJB Institutional 14 days
IXM Quarantine (Arriving passenger who do not have Tamil Nadu state domicile)
MAA Home Quarantine 14 days
TCR (Arriving passenger who have Tamil Nadu state domicile)
TRZ Passenger Obligation  All passengers travelling to Tamil Nadu need register on state website
Tamil Nadu
and apply for TN e-pass.
 Link https://tnepass.tnega.org/
Airlines Obligation Mandatory verification at origin that passenger has TN e-pass & registered
in portal at Origin.
Airport/State All passengers to be stamped with date with indelible ink before moving
obligation out of the airport.

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State/City regulation – “Customer Support -Guide” Version 4.

Region Station State Quarantine Instructions

Institutional Quarantine No quarantine

Airport/State obligation  Suitable COVID 19 precautionary measures announcements to be

Institutional Quarantine 14 days, If found positive

Passenger Obligation Before boarding, passenger to register on COVA Punjab app.

IXZ and Nicobar Passenger Obligation NA

 If made available can be provided at boarding gate on departure.

Institutional Quarantine No quarantine

Region Station State Quarantine Instructions

JAI Institutional Quarantine No quarantine

UDR Passenger Obligation  Self-declaration to be given by passengers and go through screening

Region Station State Quarantine Instructions

(covid19 jagratha portal –Public Services-Domestic Returnees Pass –

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