Quality Rating Formula 2013

Last Updated 09/01/2013
LM Procure to Pay
Quick Reference Guide
For Suppliers
Quality Rating Formula
Lockheed Martin Procure to Pay

Revised September 2013
LM Procure to Pay Quality Rating Formula Quick Reference Guide
This quick reference guide explains the Quality Rating formula being used by the Lockheed
Martin P2P system. This rating formula is used for all business units and for all suppliers.
The supplier overall rating rolls up to a Lockheed Martin Corporate level but is still available at
the Supplier, Company, Plant, Purchasing Organization, Program Code, and Material Number
levels.
This guide walks through the formula and explains what the formula takes into account and why.
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Previous Quality Rating formula (three-factor)
New Quality Rating formula (five-factor)
The former Lockheed Martin Quality Rating formula, which included a three-factor
calculation, is shown above. The new five-factor formula included in this guide, also
pictured above, was effectively released September 30, 2013 and was developed in
coordination with all Lockheed Martin businesses.
3
The Quality Rating scale (shown above) has also been updated. To receive a rating of
excellent, a score of 100% must be maintained. The excellent score previously included
a percentage of 98-100%.
The approved and conditional ranges have been extended and the unsatisfactory range
now includes a percentage of <80% versus the previous rating of <90%.
4
The basis for modifying the Lockheed Martin quality rating formula was to accommodate
additional key factors not addressed by the original three-factor quality rating formula.
The revised five-factor quality rating formula was designed to address the following
additional key factors.
• Need for a Quality Rating that represents Performance
• Need for a weighted rating that highlights:
o Disruptions to our Factories
o Lack of Responsiveness in addressing Root Cause and Corrective Action
Requests
o Impacts to the Lockheed Martin reputation/brand associated with customer
escapes
• Enhances our ability to drive supply chain improvement more effectively with
available resources
• Need for a common quality rating approach across Lockheed Martin
This guide walks through the calculations included for each of the five factors (P1 – P5).
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Step Action
1. The P1 section of the Lockheed Martin Quality Rating formula includes all
supplier-responsible defects quantities (numerator) and total quantity of
posted receipt pieces within a 12-month period (denominator).
2. The first part (P1) represents all supplier-responsible defects found on-site at
the supplier facility through Lockheed Martin factory installation to Customer
Delivery as outlined below:
• Supplier Discovered Defect
• First Article Acceptance Defect
• Source Acceptance Defect
• Receiving Defect
• Receiving Inspection Defect
• Manufacturing Floor Defect
• Mfg Floor Defect After Installation / Delivery
• Documentation Defect
• Audit/Survey Finding
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Step Action
3. The maximum amount of points deducted from the P1 section of the rating is 30.
The P1 section of the formula is comprised of the following components.
4. The "r" in the formula is comprised of all supplier-responsible defect record
pieces. F2 Quality Notifications (QNotes) represent Lockheed Martin defect
records and supplier-responsible reject quantities associated within each can
reflect one or more pieces. While the latter quantity is totaled and utilized for the
"r" value, the aging factor is first considered by defect record. The associated
supplier-responsible reject quantities are then totaled to calculate the "r" value.
5. The “Ar” in the formula represents the aging factor for individual supplier-
responsible defect records. The “Ar” in the formula is equal to 1 -
#Months_since_Reject / n (where n is 12).
To determine the aging factor, the completion date of each unique defect record is
compared relative to today's date.
Example - For a defect record that is three months old, the months since reject
factor equals 0.25. In this example, To complete the "Ar" value for this one defect
record, subtract .25 from 1, which equals .75.
Note: Age in months is determined by counting the absolute value of days

divided by 30.
7
Step Action
6. The “Lr” in the formula is equal to 1.0 for all physical defect locations, except for
those that represent documentation, which are equal to 0.25.
7. The “Qty Pieces” part of the formula is equal to the total number of supplier
receipt “pieces” for the past 12 months and represents the denominator in the
formula.
8. Example – r was found to equal seven (one defect record containing seven
rejected pieces). Ar was found to equal .75 as the defect record was three months
old. Lr was found to equal 1.0 (defect found at receiving). The quantity pieces
was found to equal 60 (two receipts containing 60 total pieces for the past 12
months).
P1 = MIN [30,100 * ∑ ( 7*.6075*1.0 ) ]

Using the example numbers, the P1 section of the formula equates to 8.75
8
Step Action
supplier-responsible manufacturing floor defect quantities for the past 12
months.
9
Step Action
11. The “5” in the formula represents the points per month for line disruption (limited
by unique material number) and capped at 40 total points.
12. The “N” in the formula is equal to the unique count of supplier-responsible
defect records (limited by unique material number) with location codes of
manufacturing floor reject.
To determine the aging factor, the completion date of each unique defect record is
compared relative to today's date.
10
Step Action
14. Example – In this example, two defect records were found in the past 12 months
for a unique material number.
The first manufacturing floor defect was found six months ago. N equals 1
and Ar equals .5, the result of which is then multiplied by five. This first
defect equals 2.5. (5 * 0.5 * 1 = 2.5)
The second manufacturing floor defect was found this month. N equals 1
and Ar equals 1, the result of which is then multiplied by five. This second
defect equals 5. (5 * 1 * 1 = 5)
P 2 = MIN( 40 , 2.5 + 5 )
P 2 = 7.5
Both results are added to equal the total P2 formula. In this example, the
P2 section of the formula equates to 7.5
11
Step Action
Supplier Corrective Action Response (SCAR) records that have reached or
exceeded Issued status within the past 12 months. Customer Escape SCARs are
excluded from the P3 formula.
17. The “2” in the formula represents the points per SCAR record issued within the
past 12 months and capped at 10 points.
18. The “S” in the formula is equal to the number of SCAR records issued each
month.
12
Step Action
To determine the aging factor, the issued date of the SCAR record is compared
relative to today’s date.
Example – In this example, one SCAR record was found in the past 12 months.
The SCAR record was found four months ago. In this example, S equals
1(number of SCAR records issued) and Ar equals .67, the result of which is
then multiplied by two, which equates to 1.34.
P3 = MIN (10,2 * ∑1 * .67)

In this example, the P3 section of the formula equates to 1.34
13
Step Action
20. The P4 section of the Lockheed Martin Quality Rating formula includes only
Supplier Corrective Action Response (SCAR) records that are open and overdue,
or closed with no response. Customer Escape SCARs are excluded from the P4
formula.
The 20-point penalty is removed when the last overdue SCAR is closed or
extended.
14
Step Action
22. Example – In this example, two SCAR records were found in the past 12 months
for a unique material number.
The first SCAR record was found seven months ago, and was closed with no
response being received from the supplier (SCAR Closed with No Response
status). Although the SCAR was marked as closed, the 20-point P4 penalty still
applies because a response was not received.
P4 = 20, if any SCAR response is late.

The second SCAR record was found one month ago, and remains open and
overdue. The required due date on this SCAR exceeds today’s date by seven
days. Although this SCAR also contributes to the P4 formula for this unique
material number, the maximum P4 penalty remains at 20 points.
If the SCAR in the first example is closed today with an acceptable supplier
response, the P4 penalty would remain at 20 points. This is due to the
SCAR in the second example still being open and overdue. However, if the
SCAR in the second example is also closed, then the P4 20-point penalty
would be removed. In this example, the P4 section of the formula equates
to 20.
15
Step Action
23. The P5 section of the Lockheed Martin Quality Rating formula takes into account
all supplier corrective action response (SCAR) records that have reached or
exceeded Issued status within the past 12 months. Regardless of whether SCARs
in this calculation are open or closed, the P5 penalty will continue to apply until
the specified SCAR due date has passed.
Only Customer Escape SCARs are included within the P5 formula.

25. The “N” in the formula is equal to the unique count of SCAR records with
a location code of customer escape with each occurrence equaling 25
points.
16
Step Action
26. Example – In this example, two Customer Escape SCAR records were found in
the past 12 months.
The first SCAR record was found 10 months ago, and was closed with an
acceptable response received from the supplier. Although the SCAR was marked
as closed, the 25-point P5 penalty still applies because the SCAR required due
date has not yet been reached.
The second SCAR record was found three months ago, and remains open. The
required due date on this SCAR exceeds today’s date by 30 days. This SCAR also
contributes to the P5 formula for this unique material number because the SCAR
required due date has not yet been reached.
Because the maximum P5 penalty has not yet been met, both example SCARs
above are included to equal the “N” in the P5 calculation.
P5 = MIN (100,25 * 2)
In this example, the P5 section of the formula equates to 50.
17
Step Action
27. Given all P1-P5 examples included within this document, the above image depicts
a quality rating summary of all P values combined.
The above image depicts all P1 through P5 example values included within this
document to obtain a total quality rating value. Each value within the P1 through
P5 sections of the quality rating formula is added, totaled, and then subtracted
from 100 to obtain the total quality rating calculation.
The examples included herein could either represent the quality rating of a unique
supplier-material number or may represent the total quality rating of a unique
supplier based on the total number of purchase order receipts, supplier-responsible
defect records, and SCAR records found for the past 12 months.
28. The total quality rating in this example equals 12.41. This supplier would receive
an Unsatisfactory score due to the total quality rating equaling less than 80.
Note: The quality rating minimum score is 0.
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Last Updated 09/01/2013

Lockheed Martin Procure to Pay

Previous Quality Rating formula (three-factor)

New Quality Rating formula (five-factor)

Note: Age in months is determined by counting the absolute value of days

P1 = MIN [30,100 * ∑ ( 7.60751.0 ) ]

P3 = MIN (10,2 * ∑1 * .67)

P4 = 20, if any SCAR response is late.

Only Customer Escape SCARs are included within the P5 formula.

Note: The quality rating minimum score is 0.

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