M.S.

RAJKUMARBHARATHI
No.139, F1, Thulasingam Street,
Perambur, Chennai 600011.
Mobile no: +91-9551595510
E-Mail: rajkumarms07@gmail.com

Career Objective:

      Utilizing my skills to the best of my knowledge for the mutual growth and development of the
organization and myself by contributing positively towards the team and the organizational goal.

Highlights:

 4 years experience in Telecom Industry.

 Extensive experience in back end operations
 Good interpersonal skills, committed, result oriented, hard working with a quest and zeal to learn
new things.
 Committed towards work and open to take up additional responsibilities.
 Flexibility and adaptability to work with various departments and changing environment.

Education:

 B.E(EEE) in S.A College of Engineering affiliated to Anna University, Chennai with 67%, 2004-
2008

 H.S.C in Don Bosco, Katpadi with 70.33%, 2004

 S.S.C from Montford Matriculation, Chennai with 67.80%, 2002.

Technical Skills:

 CCNA : Network Addressing (IP Subnet Mask).

Configuring Routing Protocols (Static, Default, RIP, OSPF, EIGRP).
Network Address Translation (Static, Dynamic, PAT).
Virtual Private Network (VPN).
Dynamic Host Configuration Protocol (DHCP).
Domain Name Server (DNS) basics.
Application Layer : HTTP, HTTPS, FTP.
Transport Layer : TCP/IP and UDP.
Network Layer : Routed Protocol (IP v4, IP v6 basics).
Routing Protocol (RIP v2, EIGRP, OSPF).

 Office Tool : MS-Office, MS-Excel

EXPERIENCE:

Worked for Laundry Project India Pvt Ltd , Chennai as Senior Executive - CSD (Customer Service
Delivery) May 2015 to June 2016.

Roles & Responsibiities:

 Resolving customer queries, request and complaints through mail

 Handling escalation mails received at Nodal/Appellate.
 Allocating mails to the team members and ensure that the same is actioned within TAT.
 Interaction and co-ordination with various other departments on resolution front
 Ensure that the customer request,queries and complaints are resolved and also to ensure on
customer satisfaction.
 Carrying out case history RCA for all escalated complaints.
 Prepare and maintain MIS in top complaint contributors.

Achievement:

 Created a benchmark by achieving the maximum number of Appreciation mails from customers.

EXPERIENCE:

Worked for Aircel Cellular Ltd, chennai as a Team Leader Customer care Executive - CSD (Customer
Service Delivery) from November 2010 – December 2014

Professional Summary:

Period- Nov 2010 – April 2012 for Retention.

Roles & Responsibiities:

 Retaining customers on network by resolving their complaints.

 Offering the best plans suited for the customer in order to retain them.
 Contribution towards formulation of Retain Plans according to customer needs.
 Interaction and co-ordination with various other departments on resolution front.

Professional Summary:

Period- Nov 2012 to Dec 2014 for Revenue Assurance

Roles & Responsibiities:

  Handling escalations regarding the billing disputes.
 Rework on bills for wrongly charged and BTA issues.
 Processing and posting reversals as resolution.
 Prepare and maintain MIS on top complaint contributors.
 Interaction and co-ordination with various other departments on resolution front.
 Appropriate actioning on escalations within TAT.

Achievement:

 Awarded “Star of the Month” for best performance.

STRENGHTS:

 A resolved, Avid, Optimistic and committed worker with values.

 High self-esteemed.
 Willing to understand, listen and learn new things at a smarted pace.
 Coordination with the team and be a good team player.
 Open to take additional responsibilities.
 Ability to be flexible and adaptable to changing environment.
 Ability to tackle situations and provide the appropriate resolution.

Personal Profile:

Name : M.S.Rajkumar bharathi

Date of Birth : 07th March 1987

Father’s Name : A.M.Saravanaa

Nationality : Indian

Gender : Male

Languages Known : English, Hindi & Tamil

Mobile no. : +91-9551595510

Declaration:

I here by declare that the above furnished information is true to the best of my knowledge and belief.

Place: Chennai Authentically,

Date: M.S.RAJKUMAR BHARATHI