Letter after an inadequate service or poor performance (apology)

Abdul Basit
Officer Colony
Lahore, Punjab, 54000
March 10, 2020

Mr. William
CEO
NETSOL Technologies
4th floor, Arfa Tower
Lahore, Punjab, 54000

Dear Mr. William:

I am sorry for the inconvenience caused to my organization due to me. The items purchased by
me to upgrade the servers of our company got defective. I understand the inconvenience caused
to the company and customers.

The shipped product did not meet the quality and standards that they have been delivering for the
last five years. I am analysing what went wrong and very soon let you know the details. Till then,
I assure you that this type of mistakes will never happen again in the future. I understand our
customers have full faith in our products, and they should continue to do so without any doubt.

I really love the work that I do. I ensure that I cannot let my work falter again. I am taking every
action necessary to ensure that I do not repeat this poor performance again. I apologize for the
inconvenience again and promise you that this will not be repeated in the future. Please accept
my apologies for this incident.

Yours sincerely,
Signature:

Abdul Basit
Service Manager