Learner’s Journal

Mohaimen Siddique
Name:

Company/ Military Institute of Science & Technology

University:

Department/
Aeronautical Engineering
Designation:

Why are you

Taking this course:

Write down 5 goals you

want to achieve after
finishing this course.

Make them S.M.A.R.T

 Level 1

Job Readiness
Training Topic: Growth Mindset
Date: 10th May 2020

Reflection from
What I learned How will I apply? When will I apply?
application

When you succeed, it’s

because you gave a
effort
When you fail, you
didn’t try hard enough

Set & celebrate small

goals

Maintain a journal

No failure, only
feedback

Apply learning
immediately
Training Topic: Career Mapping
Date: 11th May 2020

Reflection from
What I learned How will I apply? When will I apply?
application

Know thyself

Know exactly what you

want

Find a mentor(s)

Don’t rush with job

switching

Networking, networking,
networking
Training Topic: Personal Branding
Date: 12th May 2020

Reflection from
What I learned How will I apply? When will I apply?
application

Know thyself

What’s your promise as

a brand

Develop & deploy

strategies for your brand

Memorizing your brand

positioning statement

Create and publish

valuable contents
consistently

Maintain a content
calender
Training Topic: CV Writing
Date: 13th May 2020

Reflection from
What I learned How will I apply? When will I apply?
application

Average time for a CV is

6 seconds!

Make one page visual

CV

CGPA matters for your

first job

Work Experience &

Extra Curricular
Activities also matter
Cover Letter improve
your job application

Ask feedback for your

CV for error-proofing

Make your CV daily

updated
Training Topic: Interview Tips
Date: 14th May 2020

Reflection from
What I learned How will I apply? When will I apply?
application

Be Confident

Know exactly what you

want

Prepare for the common

question

Research about the

company

Follow-up

Reflect
Training Topic: Salary Negotiation
Date: 15th May 2020

Reflection from
What I learned How will I apply? When will I apply?
application

Take as much
preparation as I can

It’s not a one shot-trick,

Be patient & consistent

Rehearse

Observe the context

Relaxed Approach

Use support of others

Training Topic: Case Solving
Date: 16th May 2020

Reflection from
What I learned How will I apply? When will I apply?
application

Find the core problem

Evaluate alternatives

Go in-depth on
execution plan

Prepare Contingency
plan

Play the devil’s advocate

 Level 2

Office Performance
Training Topic: Basic Business Intelligence Date: 21/05/2020

21
When will I Reflection from
What I learned How will I apply?
apply? application

Don’t post bad things or criticism

about your company or boss

Don’t want for a grand orientation in

your office like university

Meeting minutes=Summary or nutshell

Ask your supervisor about format for

meeting minutes

Take notes in digitally & compile and

bold or highlighted color in importants

Mention assigned people & deadlines

Approval from boss?

It’s not okay to show anger in office or
during business deals

There will always be a supervisor to

help me –no it’s not , you are your own
boss

Everybody is not your enemy

You have to ask Deadline of meeting

minutes

Every action has a positive intention,

we should don’t judge wrongly

Office politics & culture---

1)Play low on day1
2)Understand the chain of command
3)Observe who likes what
4)Observe who are friends and who are
rivals
5)observe the culture
3 people you need at the office-
1)A good friend
2)A mentor
3)A competitor

Know your office colleagues

The art of saying no-

2)Let me get back to you
3)The conditional “Yes”

Burger theory(Good+Criticism+Good)

Boss management-
1) Every boss is unique
2) Know what they like and dislike
3) Spend time regularly with boss
4) Show your best works
Things you must learn to do 1) Give
thanks
2)Give compliments
3)Criticize with care
4)maintain a learning on journey

Compliance & Confidentiality

Make a good impression in first day

Talk to people

Collect business card & store it in excel

Write about the day

Observe meticuluously

Need not please everyone

For office only someone has not to lose

in office

Think win-win

Think win-win,
Deadline must be taken seriously,
Understand office, culture & politics,
3 people you need at the office-
1)A good friend
2)A mentor
3)A competitor
Be proactive & show ownership
Maintain compliance & confidentiality

Training Topic: Communication Principles Date: 22/05/2020

Reflection from
What I learned How will I apply? When will I apply?
application

Communication comes
from ”Communicare”
which is a greek ancient
word
Bussiness
communication =
Imparting or exchanging
of Information for
commercial benefit of
organization
To achieve
organizational goal

How we process
Information?
Delete, Distort,
Generalize
Avoid confusion and
seek clarification

4 building blocks
People
Listening
Context
Message
Types of business
communication
Two main types-
Internal (Direct
communication,
Presentation,Email) &
External
1.Observe the context first
2.Apply we attitude
3.Get past the noise
4.Follow up
5.Avoid 7 sins
6. Call people by their name
Training Topic: Email Writing Date: 30/05/2020

Reflection from
What I learned How will I apply? When will I apply?
application

Types of Bussiness Emails

1)Newsletter
2)Standalone
3)Lead Nurturing
4)Transactional
5)Milestone Email
6)Plain Text Email
7)Formatted Email
8)Mobile optimized

Steps of writing an effective

Bussiness Email-
1)Audience purpose
necessary/appropriate
2)Tone
3)Subject line
4)Write Body
5)Fix grammar simplify shorten
6)Format
7)Input Recipients
8)Send
9)Follow up
Jargon=Words which are used with
non-professional person

Avoid emoticons

All capital letter means shouting

Increase Readability
(5 second war)
If there are 15 people in CC, then
you have to decide that “reply all”
should be taken or not
Writing to CEO or MD
Shorten
Don’t use abusive word

Ideal time for sending Email

Morning or after lunch or you have
to know the free time of client’s
free time

Boosting Email Productivity

TLDR= Too long, didn’t read
Tips & Tricks
1)Use parenthesis () to narrow
down to the messages you want
Florida (Jacksonvil)
2)Use multiple terms within
parenthesis
3)Isolate message from one sender
by using his/her email address
Sent:
To:
4)Searching for messages sent
within a given time frame
After:05/05/2020Before:10/04/202
0
5)Find attachment first
Has: attachment

Have you reply email immediately?

Ans: Yes and No , Both
Use “Dear Concern” for unknown

Steps of writing an effective

business email
Check grammar
Simplify
Shorten
Input recipients
Hit send
Post work after sending email
Follow up
sms
call
Before writing an Email
Purpose
Audience
Tone
1)Keep email short
2)Format for easy reading
3)Check the Grammar & Spelling
4)Check the recipients and attachment
5)Use a specific time for checking email
6)Remember, you have scheduling and undo option.

Training Topic: Public Speaking Date: 31/05/2020

Reflection from
What I learned How will I apply? When will I apply?
application

You can be a good public

speaker with low self-esteem
Self Affirmation Exercise
1)I am a great Presenter!
2)I believe in myself!
3)I can convince others!
4)I can influence others!
5)When I give a speech, I
look like a boss!
6)When I speak, people
want to listen!
Importance of preparation is
50% for an effective
presentation
Silence will be your enemy
if you don’t know that how
to pause & where to pause
properly
Aristotle’s Rheotic
1)Ethos
(Credibility=Trustworthiness
or reputation & Tone or
style)
2) Pathos (Emotion=
Emotional or Imagination
impact & Stories)
3)Logos (Logic=Reasoning
of Argumentation & facts or
figures or case studies)
Logos-AREL /PREP
1) Argument/Assertion
, Reasoning,
Evidence and Link-
Back
2) Point of view,
 Reason, Evidence,
Point of view
Outline of a speech---
Topic-Importance of public
speaking
Hook-Do you know TED?
Body part
Ending-Public speaking can
bring your ideas to life
Fear of public speaking
happens-
1)Mental
2)Physical
Desensitization

How to Overcome-Visualize
1)Actions
2)Reactions
3)Behavior
Be authentic
Power pose(Cortisol lessing,
Confidence is increasing)
Relaxed Shoulder
Scan the room
Smile
Voice, Expression, Gesture,
Facial Expression
Head voice
Chest voice(We will use this
in public speaking)
Vocal Warmup
Charge Your public
speaking Batteries
Power pose
Engage with body language
Reflect
Use Voice, Gestures, Facial
Expression
All the great speakers were
bad speakers at first. Great
speaker are not born, they
are made.
1)Prepare, organize & rehearse
2)Show effective body language
3)Use Ethos, Logos, Pathos
4)Use voice, gestures & expressions to emphasize & engage
5)Use the 5 second rule to open
6)Reflect on your speech
Training Topic: Presentation Skills Date: 01/06/2020

Reflection from
What I learned How will I apply? When will I apply?
application

You can improvise your

content-True
PowerPoint is the most
important element of
presentation-False
Logic is more important
than emotion-False
(Logic is equally
important as like as
emotion but emotion is
more important than
Logic)

Steps in a professional
public speech
1)Plan
2)Organize & Rehearse
3)Deliver
4)Reflect
Steps in a presentation-
Purpose
Influence
Sections
Outlines
Hook
Ending final slide
Populate all slides
Finalize transition
Final Check
Rehearse
Perform
Reflect
Know your client-
Language
Purpose
Education &
Professional Background
Socio-Cultural-
Economic Status
Demographic
Goals from the speech
Life ambitions & desire
Recent Events
Time expectation
How to begin an
engaging speech?
The importance of pre-
framing
How to hook?---
Why does your
presentation matter to
your audience?
What’s in it for your
audience?
Humans brain are wired
for stories
Good strategy for jokes
but be careful
Works as an eye-opener
Make the audience work
Spice it up!
Changes the mood
Stop these while starting
a presentation-
“Good Morning” or such
greetings
Starting with your name
Apologizing at the start
The “Cough”
Visual to grab attention
Message
Call to action

1) Structure your presentation

2) Use an attractive hook
3) End in a memorable way
4) Know your audience
5) Visualize the data
6) Use humors, stories , props to hold attention

Training Topic: Time Management Date: 03/06/2020

Reflection from
What I learned How will I apply? When will I apply?
application

Do you use a Time-

management system?
Short-term value
Long-term value
How much is it worth?
Wealth
Happiness peace
Quality of work?
When you are going to
work, be free from
distraction (Suppose:
Social Media) at first.
Suggested Book: Deep
Work written by Cal
Newport
Quality of work= Time
spent*Intensity of focus

Time management refers

to the way that you
organize and plan how
long you spend on
specific activities
What is time?
Most people don’t
realize Time is relative
Money
Spend
Waste
Buy
Manage
We can’t manage time
We can manage our
energy
We don’t setup deadline,
that’s the main
failureness.
4 types of Energy:
Physical Energy
Mental Energy
Emotional Energy
Spiritual Energy

There are no limits to

time.

97% people don’t write

their goal, only 3%
people write and that’s
why the salary of 3%
people is 10 times than
the 97% people in their
future life.
Revise To-Do list
Not to do list
MIT= Most Import6ant
Task
80-20 Rule
Many trivial tasks-80%
tasks-20% Result
Few trivial tasks-20%
tasks-80% Result
HourGlass Time
Management-
Write down your goals
Daily To Do list
Prioritize 3-5 Major
Tasks Daily
Start early in the
morning
Deep work
Planning is bigger than
plan

Set clearly defined

workhours
1)Use time tracking tools
for time management
2)Start & end your work
same time everyday like
office
3)Keep a log of what
you are working and the
time spent
4)At the end of the day,
completely disconnect
from work
1) You have enough time
2) Maintain a To Do list
3) Know your MIT (Most Important Task)
4) Apply 80-20 rule for prioritizing
5) Use promodordo Technique
6) Avoid distraction

Training Topic: Teamwork Date: 04/06/2020

Reflection from
What I learned How will I apply? When will I apply?
application

Distraction and
interruption are two
different things.
Working for 3-4 hours
without interrupt is
Good= false
5 Dysfunction of a team Suggested Book “ the Five
Dysfunction of a team”
1)Absence of Trust written by Patrick Lencioni
Rate:1-5
2)Fear of conflict
Rate:1-5
3)Lack of commitment
Rate:1-5
4)Avoidance of
accountability
Rate:1-5
5)Inattention to results
Rate:1-5
Avoid Conflict is good-
False
The Supervisor is
accountable for all –false
It’s a good idea to not
ask question-false

Dealing with angry team

members
1) Do: inquire,
Revisit team’s
purpose &
goals,look for
opportunities to
utilize his or her
skillset.
 2) Don’t:
outcaste,
Assume=ASS-
U-ME

Open-Ended Questions
Avoid yes-no question,
inquire him or her
indirectly
1. Ensure everyone knows the goal
2. Use smart goals
3. Grow accountability in Team Mates
4. Develop empathy in team mates
5. Use open-ended questions
6. Improve process, product will follow
 Level 3

Office Excellence
Training Topic: NLP Fundamentals Date: 15/06/2020

Reflection from
What I learned How will I apply? When will I apply?
application

John Grinder & Richard

Bandler are the founder of
NLP
NLP= Neuro Linguistic
Programming. It is the
practice of understanding
how people organize their
thinking, feeling, language &
behavior to produce the
results they do.
Input>Neuro=First
Access>Linguistic=Linguisti
c map>programming=
behavioural response>output
4 Pillars of NLP
1.Know what you want
-Be Specific
-Be results driven
2.Rapport (খাতির)
-Higher rapport leads to fast
responsiveness
-Repeat & recap
-Find common ground
-----Rapport Hacks
-Consistent Communication
-Become more like a friend
-Wish on special days
3.Sensory Acuity(Sense দিয়ে
আমাদের চারপাশটা বু জতে পারা)
-Sensory Awareness
---The ability to receive and
differentiate various types of
sensory stimuli
---It is a phenomenon of
experience, not a
characteristics of perception.
---Sensory Awareness leading
to behavior
4.Behavioral Flexibility
- Behavioral Flexibility
describes ability to “flex” our
core behaviors so that we
respond to each circumstance
in the most effective way
-The wider a person’s
behavioral Flexibility, the
more effective is their
leadership
Limitations-
1)Some facts are based on old
scientific data
2)Some methods are
observed and have not been
scientifically tested
3)Some methods are
confusing to understand
4)Methods have different
impact on people
NLP Communication Model
-Internal Representation
-State
-Physiology
-Metaprogram
---Value
---Belief
--Decision
---Memories
Presupposition of NLP
---No-one Intentioally
“Screws Up”
---The Map is not the
territory
---People have the resources
they need
---The meaning of the
message is the response that
follows
Useful NLP Techniques
Pacing & Leading
--Parroting: Simple repetition
of what they say
---Agreeing: Showing you
think similarly
---Similarity: Showing how
you are alike in some way
---Truth: Stating what is
unarguably true now
Voice Intonation
---Question
---Fact/Statement
---Command
Storytelling using the senses:
VAKOG Model
Chunk up & down
Milton Model-Hypnotic
Pattern
---Pace & Lead
---Distract the conscious
mind
---Speak directly to the
unconscious
Time Line Visualization

1)Know what you want

2)Build Rapport
3)Observe the scenario with your senses
4)Be ready to adapt your behavior instantly
5)Use Milton model for pressure
6)Use 5 senses to engage with storytelling
Training Topic: Leadership Fundamentals Date: 17/06/2020

Reflection from
What I learned How will I apply? When will I apply?
application

Leadership is not about

putting yourself not
others Pirates Pirates of silicon valley
The 21 The 21 Irrefutable laws of
Leaderships must sense Leadership by John C.
short-term & long-term
Ma Maxwell
value
Best leaders think win-
win
Best leaders eat last
Best leaders display
ownership
Best leaders diagnose the
problem and find the
solution
Best leaders don’t react
instantly
Once decision is made,
best leaders react
instantly with massive
force
Laws of leadership
1. Leadership is
measured by
how much you
can influence
2. Influence is what
helps fulfills the
goals and dreams
of the leader
3. Without
influence a
leader lacks the
ammuniton to
reach the
destination
The Law of Sacrifice
A leader must give
up to go up
The law of process
 Leadership develops
daily, not in a day
The law of process
1)The learning
process is ongoing
and a result of self
discipline and
perseverance
2)”What is one little
thing you can do
more of that would
have a positive
impact on your life
or your bussiness?
The law of respect
People naturally
follow leaders
stronger than
themselves.
1)We must be strong
and worthy of
respect if we want
people to respect us
2)High-self esteem
3)High standard in
what we do
4)People follow
others who passes
leadership traits they
respect and admire
and consider more
worthy of respect
themselves
The law of magnetism
Who you are is Who you
Attract
1)Leaders are constantly
attracting followers and
often attracting new
leaders to themselves
2) This is how
organizations experience
growth
3) We attract similar
people
4)If you want great
people in the team, be
great.
The Law of Connection
Leader touch heart
before they ask for a
hand
The law of
Empowerment
Only secure leaders give
power to others
1) Empowerment is
to give the
means, the
power of
opportunity to do
to others
2) Leaders do not
feel insecurity
sharing
knowledge &
responsibilities
3) In order to
empower others,
we must first
trust ourselves
4) We must trust
others to follow
through
 managing
processes and
performing the
tasks
The law of
victory
Leaders find a
way for the team
to win

Big Takeaways
1)Focus on
creating
value
2)Lead with
tomorrow as
well as today
in mind
3)Create a
leadership
culture
within their
organization
s
4)Pay a price
to assure
lasting
success
5) Value
team
leadership
above
individual
leadership
6)Choose a
life of
significance,
not only
success

2 types
1)Dominant
-Asserting their role as
the boss
-Incentivizing people
with bonuses and
promotions
-Coercing people with
the threat of punishment
2)Prestige
-Displaying signs of
wisdom and expertise
-Being a role model
-Guide indirectly

6 styles of leadership

Visionary (Motivates a
people towards a vision,
Self confidence,
empathy, change
catalyst- “Come with
me”)
Coaching (Developing
people for the future,
Developing others, self
awareness, empathy-“Try
this”)

Affiliative(Creates
harmony and builds
emotional bonds,
Empathy building
relationship,
communication-“People
come first”)

Democratic(Forges
consensus through
participation,
Collaboration, Team
Leadership,
Communication-“What
do you think?”
Commanding(Demands
immediate compliance,
drive to achieve,
initiative “Do as I do
now”)
Pacesetting
(Sets high standard for
performance ,
Conscientinious, drive to
achieve, initiative,self
control-“Do what I tell
you” See how I did it?
Do it that way now & get
me the results!)

Leaders who have

mastered four or more
especially the
authoriatative,
democratic, affiliative
and coaching styles-have
the very best climate and
business performance

Hacks-
1)Use people’s name
2)Use a diary/journal and
keep notes on your
teammates
3)Humor
4)Eye contact
5)Touch
6)Remember people
7)Observe the process

Reading Materials
Start with why, The 7
habits of highly effective
people, The One minute
manager, Start with why,
trillion dollar coach, The
five dysfunction of a
team
1)Focus on creating value
2)Lead with tomorrow as well as today in mind
3)Choose a life of significance not only success
4)You must pay the price to assure lasting success
5)Value team leadership above individual leadership
6)Foster a culture of leadership around you
Training Topic: Persuasion Fundamentals Date: 18/06/2020

Reflection from
What I learned How will I apply? When will I apply?
application

How does persuation

work?
Your Persuation Meter
Choose a person you will
persuade-
Boss, Colleague, Club
President,
Mother/Father, Sibling,
Loved one
Intrinsic Motivation
-Spirituality
-Fun of winning
-Self-Fullfillment
-Feelings
How persuation works?
Extrinsic Motivation
Model of the world
-Respect the other model
Activity-how to
implement?
Difference between
influence &^
manipulation
Bunglers Approach(No)
Smugglers
Approach(No)
Detective
Approach(Yes)
Persuation
---Persuation a case in
such a way as to sway
the opinion of others,
make people believe
certain information or
motivate a decision.

Process of persuation
--Why?
---What do you want?
---From whom?
---Apply the techniques
---Keep updating
Influence
Purpose
What do you want?
Do I want to change the
way my audience thinks
or feels about
something?
-Or motivate to do
something
-Do I want to stop
someone from doing
something?
Make a smart goal for
persuation
---Specific
---Measureable
---Attainable
---Relevant
---Time bound
Write about who your
audience is
-Age
-Location
-Social Economic class
_Language preference
-What do they like?
What do they hate?
From whom?
Who are they?Are there
differences among them
relevant to persuation?
-What’s my relationship
to them?
Do I have any power
over them I can use?
What motivates them?
What do they think and
feel about my purpose?
What do they think and
feel about me?

Aristotle’s Rhetoric
Ethos-Credibility
Pathos-Emotion
Logos-logic
Metaphor
Investment Advice
“A good business is like
a strong castle with a
deep moat around it.
I want sharks in the
moat. I want it
untouchable.”
---Warren buffet
Time
-Money
-Spend
-Waste
-Buy
-Manage
Brevity
---An argument,
Aristottle said, should be
expressed as “as
compacity and in as dew
words as possible”
-When it comes to
persuation, less is always
more.”
Persuation hacks
-Thinking Fast & Slow
-Anchoring Effect
-Contrast Effect(Too
mush tall-Average)
How to use?

-Rapport
-Active Listening
Robert Cialdini’ 6
Principles of influence
-Reciprocity
-Consistency
-Social Approach
-Liking
-Authority
-Scarcity
 1) Know exactly what you want from the other party
2) Begin with appealing to emotion
3) Keep your message short
4) Use metaphors to visualize and influence
5) Be consistent & charming
6) Display social proof

Training Topic: Negotiation Fundamentals Date: 18/06/2020

Reflection from
What I learned How will I apply? When will I apply?
application
Never Split the
difference (Book)
“No” means failure in
negotiation –False
Here no means wait or I
am not yet convinced
“Not making a deal is
better than a bad deal”
Focus on interests, not
position
Are you a yes man?
No means in negotiation-
I think in the long run it
won’t be good for us.
This is what I value
I have freedom to choose
I am in control

The art of saying no

-The indirect “No”
-The let me get back to
you
-The conditional “Yes”
-The direct “No”
3 principles we preach-
Produce a wise
agreement if agreement
is possible
Efficient
Improve or at least not
damage the relationship
between the parties

Your job is to please the

other party
Are you ready to take a
punch?
Prepare to attack back at
the right moment
In order for you to win,
others need to lose

Negotiating Style-
Accommodate?
Assertive?
Analyst?

Negotiation Strategies-
One doesn’t negotiate
with unpreparedness

BATNA=Best
Alternative to A
Negotiated Agreement
Develop your BATNA
What will you get if the
deal isn’t made?
BATNA---
1)Create a list of actions
one might take if no
agreement is reached
2)Converting some of
the more promising ideas
and transforming them
into tangible and partial
alternatives
3)Selecting the
alternative that sound
best

ZOPA= Zone of possible

agree
Find the insight—
Who am I negotiating
with?
Do they have a win-win
or a win-lose mindset?
What is their negotiation
style?
What is their BATNA?
What will they lose if
they don’t make the
deal?Is it significant?
Do they do such deals
regularly?
Do they have other
options beside me??
What will they gain from
the deal?
Background check for
validation
How will you implement
in your office practices?
Deadlines
BATNA
Calibrated Questions
“How am I going to do
that”
Low anchor
Surprise Gift
Price pause for power
Strange Number

Voice in Negotiation
Voice---
1)Smile and start
bargaining
2)To give ultimatum or
command downward-
infections with late night
DJ voice
3)Start with a statement
style, smile and question
with upward inflection.
4)Last 3 words mirroring
5)F-bomb: ‘Fair’
Getting to yes (Book
Name)
1)Focus on interest, not position
2)Invent options for mutual gain
3)The person who won’t loss much without the deal has the advantage
4)The person who must reach an agreement is at a disadvantage
5)There is always leverage
6)Prepare your BATNA
Training Topic: How to Spot Lies Date: 19/06/2020

What I learned How will I apply? When will I apply? Reflection from
 application
Your Lie Detection LIAR Movie
Meter
There is no 100% correct
method for
understanding body
language---
Knowing all the lessons
won’t ensure success
Practice will make you
perfect
Your full attention must
be employed
People to act fast and act
smart
Observe changes in
confidence---
Aim for a casual
conversation rather than
an intense interrogation
Observe the natual state-
set baseline
Some talk a lot
Some are calm
Watch for the
contradiction during the
conversation
Detecting a liar by
observing their body
movements, gestures or
expressions---
Eye contact
-Holding eye contact for
3-5 sec is considered to
be normal in a
conversation.
-More than that can
indicate deception

Stress Nerves
-Pinocchio effect: nose
become very pale or red
-Touching the backside
of the neck
Coughing
-Abruptly starts
coughing
Change Voice
-higher pitched voice
Insecure Gestures
-Touching the mouth
-Scratching nose
-Hard under chins using
Posture change
-A lively person slows
down an dshrinks in
-behaving outside their
nature
Stuttering
-Hesitation
-Start using strange
language or stuttering
Fake smile
-Forced or tensed smile
-Lips pressed shut
-De-paulo’s meta
analysis
Fake smile
-Forced or tensed smile
-Lips pressed shut
-De-paulo’s meta
analysis
De-paulo’s meta analysis
-Liars are more likely to
press their lips together,
leaving their smile
looking forced or tense
-With a fake smile there
is disconnect between
the eyes and the mouth
-Lower and upper
hemispheres of human
face
-The upper hemisphere
or areas around the eyes
may be exhibiting
contempt, anger or
disgust
-roger strecker
Better ways to identify
the deceitful
-There is universal
dictionary of body
language
-There are no consistent
signs that always arise
alongside deception says
–Ormerod. Some may
avoidit
-The evedince is pretty
clear that there are not
any reliable clues that
distinguish truth and lies
Use open
questions(Begins what,
why, how , describe
Deliberately seeks longer
questions)
Employ the element of
surprise
Watch for small
verifiable details
Observe changes in
confidence
Unanticipated question
technique
3 types of YES
-Confirmation
-Commitment
-Counterleft
How to know which yes?
Rule of 3-Hear 3 “Yes!”
Get them to say yes
-Client agress
-Calibrated question
-What/How?
-Paraphase what they
said
-So you are really to buy
“Y” amount of goods at
“X” price?
-Unanticipated questions
that might be slightly
confusing
-How does this fit?
-what will you need to
make that happen?
-Asking to report an
event backwards in time
Watch for small,
verifiable details
---If a passenger says
they are at the University
of Oxford, ask them to
tell you about their
journey
---Allow the liar’s
confidence to build as
they rattle of more
falsehoods, rather than
correcting him
Unanticipated Question
Pattern

Start by asking neutral

questions
-Ask
---Basic, non threatening
questions
---About the weather
---Plans for the weekend
---Anything that would
elicit a normal, com
portable response
-When they respond
---Observe their body
language
---Do they shift stance
---Glance in one
direction or other
---look you deed in the
eye
---make sure you ask
enough question to
observe
Find the hotspot
---Once you move from
neutral territory to the
“Lie zone”
---Observe a change in
body language, facial
expression, eye
movement & sentence
structure
---Different
subconscious clues when
telling lie
---Setup a baseline
---Observe changes
Watch body language
-Put their body inward
-Conceal hands to
subconsciously hide
fidgety fingers
-shoulder shruggling

Observe micro facial

expressions
-Change in facial
coloration to a slighter
shade of pink
-Flared nostrils
-Bitling lips
-Perspire
Blinking
Listen to tone, cadence
and sentence structure
---Slight change in their
tone and cadence of their
speech
Starts speaking more
quickly or slowly
-A very high or low tone
-Complex sentences
Watch for when they
stop talking about them
-Strat removing
themselves from their
story
-Directs focus on other
people
-Uses fewer “me”s and
“I”s
An FBI agent’s 8 ways
to spot a liar
Build rapport
-Surprise them
Ask them something
they don’t expect, and
they will stumble
-Listen more than you
speak
Liars tend to speak more
-Will try to win over
their audience
-Uses complex sentences
to hide the truth
Pay attention to how
they say “NO”
-A person is often
demonstrating deceptive
behavior when they
---say “no” look in a
different direction
Ask for the story
backward
-Liars memorize their
stories
Beware too many
compliments
-Signs that someone is
trying so hard to make a
good impression and
lacks authenticity and
sincerity
-Constantly offering
praise
-and laughing at all of
your jokes are
Ask follow up questions
---If you are puzzled by
a response, explore with
follow up questions
Help the person to
rationalize
Adopt a sincere,
understanding tone
Minimize the seriousness
of the situation
Socialize the situation so
the person doesn’t feel
so alone
Take advantage of the
power of repetition
Use implicit rather than
explicit language
Never sit in judgment
Meet one-to-one
Don’t be accusatory
Don’t accuse, use a
presumption question
1)Not every situation is the same
2)Establish a baseline
3)Build rapport
4)Separate the criminal from the crime
5)Don’t remind the punishment focus on the gains
6)Pay attention for deviation and charge at the right moment
Training Topic: Time Management for leaders Date:20/06/2020

Reflection from
What I learned How will I apply? When will I apply?
application
Eisenhower Matrix
Importance---
1)Urgent & Important
(Do it now)
2)Important not urgent
(Decide when to do it)
3)Urgent not important
(Delegate it)
4)Not important not
urgent (Dump it)
Touch one task only
once
Challenge, 100% Focus,
Fun
The concept of flow
According to positive
Psychologist Mihaly
Csikszentmihalyi,
Flow is a state of
complete immersion in
an activity.
Why?
-4 hour everyday
-Maximize Productivity
-Cal Newport’s success
[from Deep work]
The benefits of flow-
---Improved
performance
---Develop skills &
learning
How does it feel to
experience flow?
1) The activity
feels
intrinsically
rewarding
2) Feeling of
serenity:a loss of
feeling of self
consciousness
3) Timelessness-
You lose track
of time
4) Lack of
awareness of
physical needs
5) Immediate
feedback after
the task is done
What does it take to
get into flow?
-Specify goals &
choose you most
important task
-Create necessary
environment to
avoid distraction
-Stay with the task
until it is done
-Believe, while the
task may be
challenging, it is still
attainable
-Focus on the task
itself
How to achieve flow?
Clear goals that require
specific responses
Finish the task
-Stay with the task until
it is done
The negative side of the
flow
-Donot forget the
balance
Steps
---Write down your
specific goals
---Choose your plan of
actions
---Find the element of
challenge
---Work in a distraction-
free place
Do’s and Don’ts of flow
1)Switch off your
notification
2)Don’t start the day
with mail
3)Don’t check email all
the time
4)Take care of critical
task first
5)Try “Timeboxing”
MIT=Most Important
task
Pomodordo
25 minute focus
5 minute pause
The diagonostic Mindset
for productivity
-Find your routine t6ask
-time yourself
-How can You improve
this time?
---Talk to mentors
---Consult experts
---Discuss with team
-Improve the process
12 ways Millionaires
manage their time to
achieve Maximum
Productivity

1)Keep a laser-like focus

on your top goals
2)Hone your self control
3)Create habits that
support productivity
-Focus on one big
primary goal each day,
with everything centered
on making that happen
4)Use automation for
maximum efficiency
5)Make time for deep
work
6)Set time limits for
lower level tasks
-prioritize your projects
so that lower level tasks
don’t eat up your day
7)Be careful about which
projects you choose
8)take a lunch break
9)Structure your day for
success
10) Don’t be afraid to
say “NO”
11)Find time to recharge
12)Figure out what
works for you
4 types of energy
1)Physical Energy
How?
---Sleep properly &
timely (6-8 hours)
---Keep healthy diet
---Exercise
regularly(Cycling,
Running, walking)
---Take short breaks (5
minutes in each 45
minutes while working)

2)Mental Energy
How?
---Try to be focused
---Stop multitasking
---Try something what
makes you happy

3)Emotional Energy
How?
---Self awareness(Know
thyself)
---Try to praise others
---Deep breathing

4)Spiritual Energy
How?
---Discover your purpose
in life
---Follow your religion
---Know what’s
important for you &
spend time on it

Hacks to achieve full

engagement
---Eating five to six low
calories, nutritious meals
a day ensures a steady
supply of glucose and
essential nutrients
---Drinking sixty-four
ounces of water daily is
a key factor in the
effective management
Of physical energy
---Most human beings
require seven to eight
hours of sleeping per
night to function
optimally
---Because energy
diminishes with both
overuse and underuse.
We must balance energy
expenditure with energy
renewal
---To build capacity, we
must push beyond our
normal limits, training in
the same systematic way
that elite athletes do
1)prioritize & delegate task
2)Touch one thing once
3)Not every task needs your attention
4)physical exercise will make you more creative
5)Meditation will help you adapt your behavior
6)Spiritual activities will boosts your motivation for hard work
Training Topic: How to ask for promotion Date:21/06/2020

Reflection from
What I learned How will I apply? When will I apply?
application

Why Promotion?
One does not simply get
a promotion from the
boss
Not asking for a
promotion and thinking
good things will come to
you
What to do-
If you want a promotion,
ask for a promotion.
Brace yourself for the
raw truth! Insults are
coming
Getting emotional
toward your boss if
things don’t go your way
What to do
-Stay calm
-Accept feedback
-Work on feedback
Comparing yourself to
other people when
asking for a promotion
What to do-
1)Make the business
case
2)Justify
Thinking you’ll get a
promotion because you
get along with your boss
What to do-
1)Your boss is not only
the decision maker
2)Provide boss enough
points
3)Get noticed by Top
Management
Not knowing the state of
the business when asking
for a promotion
What to do-
1)Know the state of your
business
2)Understand where
your company is
investing
3)Watch out for others
leaving
Thinking you are
somehow entitled with
promotion
What to do-
1)Don’t take it for
granted
2)Provide evidence
3)Provide data
Who don’t get
promoted?
-Reactive people
-Slow to respond people
-Who don’t take
accountability
-Who don’t develop
skills
6 mistakes people make
when asking for a
promotion-And what to
do instead
1)Not asking for a
promotion and thinking
good things will come to
you
2)Comparing yourself to
other people when
asking for promotion
3)Thinking you’ll get
promotion because you
get along with your boss
4)Not knowing the state
of a business when
asking for a promotion
5)Thinking you are
somehow entitled with
promotion
6)Getting emotional
toward your boss if
things don’t go your way
What are the experts
saying?
“There is a degree of self
promotion that’s needed.
If you don’t ask for it,
you don’t get.”-HBR
8 Steps for a promotion
& so how to make
request?
First Step-Reflect
-What do you want?
-Your skillset
Second Step-Do some
research
-Talk to colleagues
-Review from colleagues
-How others got
promotion?
Third step-Build your
case
-1-2 page memo
-Outline your proven
track record
-Help develop others
-Show that you are
helping others
Fourth step-Timing
-After a good news at
office (Profit,
Investment, Boss’s
Achievement)
-When your promotion
will help the company
achieve its objective
Fifth step-Plant the seed
-Frame the conversation
around excellence while
making your reasons for
wanting a promotion
clear
Sixth step-Nurture the
seed
-Ask your manager for
feedback regularly
-Present ideas of how
you spend your first 90
days on the job
-Show you have done
your outline
Seventh step-Don’t be
reckless
-Don’t try promotion by
hostage
-Bad strategy for long
run
-Avoid mistakes
-be extra careful
Eight step-Be patient
-It can take a while
-Maintain outline
Summary
-Do’s
Your desire and
organization’s goal
achievement
-1-2 page outline of your
contribution
-Ask boss for feedback
regularly
-Be subtle
-be extra careful about
mistakes
-Don’ts
-Push/make boss hostage
-Play the “I have another
offer” at the very
beginning
-Lose hope
1)Know what you want
2)Outline your contributions and present them to your boss
3)Observe the context
4)Be consistent in performance and with reminders
5)Don’t rush/ emotional blackmail boss
6)Take the help of others
7)Take the intense preparation
 Level 4

th
4 IR Soft Skills
Training Topic: Decision Making Date:

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Training Topic: Critical Thinking Date:

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Training Topic: Creativity Date:

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Training Topic: Problem Solving Date:

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Training Topic: Emotional Intelligence Date:

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Training Topic: Storytelling Date:

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Training Topic: Joseph Campbell Monomyth Date:

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