1. Why do you want to work for us?

(Sabihin niyo na parang

nakaaline yung values na meron kayo sa kanila)
 From my research I found out that your company has great values
such as integrity and professionalism. I like that you always look after
the well-being of your employees. I also like that your company values
quality performance and for me it will be a great opportunity to be part
of a company like yours that is high regard to both people and
performance. Aside from that the companies’ compensation and
benefits are also competitive and I believe this is important because
for me it shows that the company understands the worst of each
employee. I also have a friend whose working in your company and he
mentioned that you have a fun environment and for me that is very
important because working in a call center can be tough so it is nice to
have activities that will keep the call center full of life and energy.
2. What is your idea of a BPO company? (Bawal na ay sorry wala
akong alam, kasi part mo na iresearch ang trabaho na gusto mong
pasukin)
 My idea of a call center is that it is an actual place where people or
employees make or take call for their company or for another
company. This is to fulfill a certain task, it could be customer service,
technical support or sales. In addition, I also know that the BPO
industry has a chat support or non-voice account wherein we are
answering questions from email and the other. Aside from that, I
understand that in a call center, the schedule is not the usual 8-5 job
because it has to function within a certain time frame that is asked by
the client. I also understand that I will have scheduled breaks and
lunches. And that I am will be assigned to a team with a supervisor
and a manager and from time to time my calls will also be listed and
evaluated for performance.
3. Why do you want to work with call center? (Wag sabihin dahil sa
sweldo syempre HAHAHA!! Kunyari you want team work or career
growth)
 I want to work in a call center because I believe that I have something
to contribute to this industry. I understand that the call center
environment can be stressful at times but I know that I can handle
stress very well. I also see the call center as a dynamic industry so
even though the tasks can be repetitive, I know that there is an
opportunity for individual growth and development. Besides I also
want to make an effort to support my family or give back to my
parents financially. I understand that the salary is competitive and
higher than other usual entry level jobs but even though this is the
case I can assure you that I am very committed to doing my job or the
tasks assigned to me and I just don't do it for the sake of getting paid.
I also want to show my company and my employer that I can do my
job well.
•Wag sasabihin na gusto matuto or menhance ang speaking skills kasi
business ang pinasok mo at hindi school para magaral at matuto
•Wag din sasabihin na gusto mo lang para may bago kasi hindi mo pa tinry
kasi baka isipin nila na trip mo lang
4. What is a customer service for you?
  The customer service is one of the most important aspects of a
business. The customers are the bread and butter of a business so it is
important that they get the excellent service they deserve whenever
when they need it or even when they do not ask for it. With excellent
customer service, customers will feel that they are given importance
and that the business is not only after the money. Building long term
customer relationships and loyalty that will let the customers feel
valued and cared for is more important. Also, like going the extra mile
to answer the customers questions or to resolve all of the customers
concern.
5. What is customer satisfaction for you? (Hindi kung anong
satisfaction nasa isip niyo)
 Customer satisfaction is a measure of how happy and fulfilled
customers are when doing business with certain company. It says a lot
about their experience from inquiring about products and services,
choosing the right options, purchasing or availing the products and
services of the company and also the aftercare and follow-up provided
once they have tried using the product or the service. 6. How can you
achieve the customer satisfaction? I can help achieve the best
customers satisfaction by giving excellent service to customers and by
resolving all their concerns or leading them to proper resolutions. It is
by making all the efforts to answer all the questions and helping them
have an informed decision about the business or company products or
services. Most importantly, it is by going to extra mile for the
customers by putting them in the front and center of everything and
making them a priority.
6. How would you handle a call from an irate customer?
 First of all, I will listen to my customers questions and do my best to
understand his issues or concerns. I will inhale and exhale to help
myself stay calm and composed. Then once the customers done
explaining. I will acknowledge what he is feeling at the moment by
providing empathy statements. For example, I will say "I understand
why you are frustrated Mr. CUSTOMER, I am here to help you resolve
your concerns." After that I will start taking actions or do what needs
to be done to help the customer and since the customer is angry and
he'll probably yell at me but I have to stay patient and professional
and be aware of my tone of voice. I'll make sure not to raise my voice
as well, I will not take his anger personally because there is a reason
that he is calling and that is for me to resolved his concern.
7. Why should we hire you?
 You should hire me because I have what it takes not just to be a call
center agent but also to build a career in this industry. I have
observed how people work in a call center and I can say that I have
the skills and the right attitude to survive and stay long in this kind of
environment. Even though this is my first time to work in a call center,
I know that I can and I will always give a 100% in doing my job and I
am willing to go the extra mile to excel in my performance that way I
can contribute to the growth of your company. I'm also a fast learner
and I am sure that it will help me during training given that a call
center us a fast pace industry.
  I can be a productive and very competitive employee and I welcome
the opportunity to develop my skills and ability.
(Pag sales naman, ibigay niyo yung experience niyo kung paano kayo
nagssales talk para sa mga estudyante, hindi naman kailangan na naging
tagabenta ka muna) It is an advantage for you besh.
8. Why should we not hire you? (Eto bes mapapaisip ka, kasi
hahanapan ka nila ng negative pero dapat maayos sagot mo)
 If you don't like an employee who is goal oriented, who can work
under pressure, hardworking and who is willing to work on shifting
schedules then I probably recommend you not to hire me.
(Pwede ding weakness convert it to positive)
 I have this weakness of how to handle stress to a lot of things to do in
work before but as time goes by, I can say that I already can know
how to handle the stress. (O diba? Weakness mo siya pero gagawin
mong positive saying na you have dealt and worked out with it.
9. What is your edge among other applicants/what can you
contribute to the company that others can't? (Lamangan na ‘to besh,
magisip ka)
*Excellent communication skill
*Knows basic computer navigation
*Willing to work on shifting schedules
*Have good service orientation
*Knows how to handle different types of person
*Knows how to use positive language to turn negative situation around
(Dito, magstory telling ka pano mo nasabi na something. Masyado kasing
generic yung sagot kaya kailangan magbigay ng example.)
 I've dealt with different demands form customer. I understand how
customers feel when they keep repeating their concerns and they don't
get resolutions right away. If you hire me, I am going to be a good fit
for this job and I genuinely want to help customers concerns the best
way I can. I also don't work to get paid I really take my job seriously
because I understand that it is also business for you and it is
important to get the job done right.
 I have a general understanding of the industry and I know that
working in a call center can be stressful and can entail too much
pressure. I also know that in call centers people come and go or
people don't really stay long that much with all the challenges I have
overcome during my college life I can say that I work while under
pressure and I know how to manage the daily stress of my life. I
understand you also need people who will stay long in the company
and I am sure I'm a good fit because I'm not one to backdown right
away when faced with hardships or uncertainty. You can also be
assured that my motivation is strong. I don't just work to get paid. I
work because I genuinely want to use my skills in customer service to
contribute to the growth of the company. I always look at the bright
side and when something goes wrong. I'll always make a way to make
things better instead of just quitting without doing anything. I'm not
just going to quit right away when there is a new policy and new work
 schedule or maybe new payday or when they are other things that go
against my idea of comfort. I've been taught on how to be professional
and to adapt changes. I'm also looking forward to growing in this
company if I'm given a chance to work here.
10. How do you manage stress?
 I've had my stresses in my life and thankfully I have overcome them. I
can say that the best way I handle stress is to give some time to
myself to enjoy and clear my mind. I usually spend time alone going
to my favorite places or anywhere in the city. It allows me to reflect
and think of solutions to the issues that stressed me. Living life one
day at a time because stress is always part of it.
11. If you we're offered this job, what concerns do you have about
taking it? (Wag sabihin na ang concern mo ay hindi ka marunong
magenglish or magtetake kayo ng LET ganern syempre ayaw naman
nil ana yung dahilan ay dahil magleLet ka, unfair yun sa kanila)
 The only concern I have about taking this job is how I can succeed and
excel in my line of work because I really want to give my best in
everything I do. For me it's not a bad thing because I'm always up for
any challenge and I believe that the company will provide me the
necessary training to be equipped in doing my job. Using my skills, I
will eventually learn to work my way towards success. 12. Who is your
role model and why? Independent and self-reliant to use my survival
skills to live and deal with different people.
12. What would be the reason you resign? (Eto naman, hindi ka pa
natatanggap, resign agad. Wag mong sabihin na possible kasi
tinitingnan lang nila kung magreresign ka din ba sooner or later kasi
ang kailangan nila ay yung magistay)
 I see no reason to leave the company nor do I have any plans of
changing careers in the near future. So long as I see myself growing in
terms of skills and know-how, as well as, being given the opportunity
for more responsibilities or being placed in a position suited to my
skills, I will continue to stay to the company for as long as I can. I
believe that my stay had given me wisdom, maturity and most
specially, experience that allowed me give back to the company what
they deserve. I believe it is time for me to share what I have learned
with them another company whom I believe can give me different
level of business and personal growth.
Maybe I will retire here in the company because I have already grown
professionally and is not planning to leave the industry.
13. How can you see yourself in 5/10 years from now? (Magisip ka
bessywap, pangbeauty queen ang asking pero wag pashowbiz
sumagot, sabihin mo nandun ka pa din kas inga wala kang balak
umalis.)
 In 5 years, I see myself happy and already promoted to a higher
position. Big thanks to my job I was able to save a lot and achieve my
goals in life.
14. How would you describe color red to a blind/color blind person?
(O pano? Diba pag pain, or pwede ding love, something like that. Let
them use the senses they don’t have)
  I’ll tell her that the color of red is like a painful heat that he/she can
feel when holding something that is hot.
15. How will you sell a cigarette to a non-smoker?
 “Oh, I’ll tell the customer that she/he can give it to a friend who does.”
(or if not, you can always use sarcasm, because some of them likes to being
punch with joke. Like😊
 “Cigarette is good for nature. It decreases the population of humans
that hurts mother nature” (Pag napatawa mo siya, bongga!)
16. Tell something about your success. (The more you talk the less
they ask aya bonggahan mon a yung mga success mo, buhos mon a
lahat, ibigay mon a para hindi sila tanong ng tanong)
 I have been a kemekeme, kaya mo nay yan, malay ko sa success mo.
17. How are you going to adjust/work with people/team? Is it okay
with you?
 Working with people with a team is very enjoyable and solving their
problems, is what motivates me.
 Working in a team is really enjoying, and you will learn a better
technique from others as well.
18. What motivates you to go to work? (Wag sweldo at wag din mga
papi HAHAHA)
 To have friends, to also have a sense of responsibility and I also
wanted to learn and improve myself through working in this industry.
19. Why do you left your last job? (Pwede din sabihin yung totoo,
ako sinabi ko na I have been abused by my past company HAHAHA)
 I wanted a new opportunity where I could learn new things, and grown
my career, but also where I could work more, directly with people.
20. How are you going to adjust on a high-pressure environment?
(Daming adjustments, pero hindi para magreklamo ka)
 Oh, I am highly organized and I prioritize my workload so everything
gets done on time and with high quality.
21. What can be your strengths and ability on working at a BPO
Company?
 I have the ability to talk effectively and persuade people. I am a good
listener and I think that helps me identify customer needs, so I can
sell more effectively.
22. How are you going to handle Irate Customers?
(Makikipagsagutan po ganern)
 Not every customer is in the right mood, and I understand that Irate
customer is part of the work and I can easily calm them down with an
apology, empathy and I will de-escalate the problem.
23. How are you going to describe the blue color?
 (Let them Imagine the sea and its sound/You can also use coldness,
let them hold cold objects.) Sea/cold
24. What are your goals while working with the company?
  I plan to work hard. I'd expect to be one of the top performers in the
company and will do my very best to achieve that milestone.
 I am naturally a very optimistic person. I consider myself as an
achiever because of setting my goals and reaching it.
25. Why do you choose call center? Why didn’t you just apply for
something connected with your field?
 I love talking to people, so it's always enjoyable for me to interact with
people over the phone. Also, being able to help people solve their
problems is a very rewarding job and very proud of myself that I was
able to do it
26. What is your idea of call center?
 I think call center is a frontline of all customer interactions. Listening
to customer concern and problems.
27. Here in call center, we have a nigh shift schedule? Is it okay with
you?
 Of course, night shifts will provide additional income as per company
policy with night differential and I love that.
28. Tell me about yourself (The very phenomenon tell me about
YOURSELF)
 (Introduce youself but not to the extent that you are going to tell the
interviewer all the things you have in your resume/CV.)
Introduce…. Blah blah blah, I see my self as a hardworking, goal oriented
and a compassionate employee, I got good feedbacks from the parents of
the students I have worked the last time.
I am also the person who loves to learn new things and be challenged, this
is important to me.