By

MBA 1st year DMS

Bandi siva
Venkatesh
Niranjan
Rathnakumar
Ganesh sundar
Organizational communication flows
through its structure, which affects:
behavior
human relations
performance
 The exchanges of information and influences the
organization's members, because there is any
involvement between one and another, manager and
employees in formal organization.
 Dimension of communication process:
1.The sender of message
2.Ccommunication transmission
3.Receiver.
 Disturbance to communication process:
1. Barrier Process, such as sender barrier,
encoding barrier, massage barrier, medium
barrier, decoding barrier, receiver barrier and
feedback barrier.
2. Personal barrier
3. Physical barrier
4. Semantic barrier
 The style of common communication in
organization is very influenced by the
personal style of communication.
The style of communications divided into 3
 Assertive
 Aggressive
 Non assertive
 Organizationalcommunication – the
compounded interpersonal communication
process across an organization.

 Communication flows in an organization are:

 Formal communication
Vertical
Horizontal
 Informal communication
Grapevine (multidirectional)
 Communication through officially designated
channels of message flow between organization
positions Official information exchange Usually
found in organizational charts, policy manuals,
or hierarchical structures

Informal Communication
 Episodes of interaction that do not reflect
officially designated channels of
communication is inherent and even a
necessary aspect of organization life.
 Pro: Creates a relaxed, comfortable climate
U D
p o
w Lateral w
a n
r w
d a
r
d
According to Bartol and
Martin, “Upward
communication is the
vertical communication
flows form lower level to
one or more higher levels
in the organization.
According to Bartol along
with Martin, “Downward
communication is a vertical
communication which streams
style an increased levels to help
more than one cheaper levels
within the organization. ”
Ricky W. Griffin,
“Horizontal
communication
involves
colleagues and
peers at the same
level of the
organization.”
Grapevine – the informal
vehicle through which
messages flow throughout the
organization
 Physical Barriers
 Distortion
 Lack of Subject Knowledge
 Ambiguous, Muddled Messages
 Semantics(The study of language with special concern
for the meanings of words and other symbols.)
 Rumors
 Stress
 Information overload
 Failing to Communicate /Loss of Transmission
 Hesitation to be candid
 Credibility
 Courtesy
 Clarity
 Correctness
 Consistency
 Concreteness
 Conciseness