Name : Vittorio Zuardi

NIM : 2440016590
Class :LF24

Introduction to Business and Management – What is Communication

What is communication?

Communication is the transfer and understanding of meaning between each individuals or

organization. Transfer means the message was received in a form that can be interpreted by
the receiver. Meanwhile understanding the message is not the same as the receiver agreeing
with the message. There are two types of communication. Interpersonal communication and
organizational communication. Interpersonal communication is communication between two
or more people. Organizational communication is all the patterns, networks, and systems of
communications within an organization.

Functions of communication

There are four functions of communication. Control, motivation, emotional expression, and
information. Control is when formal and informal communications act to control individuals
behaviors in organizations. Motivation is when communication clarify for employees what
can be done to improve performance. Emotional expression is when social interaction in the
form of work group communications provides a way for employees to express themselves.
Information is when individuals and work groups need information to make decisions or to
do their work.

Methods of interpersonal communication

Message is a purpose to be conveyed. Messages consist on three steps. Encoding, channel,

and decoding. Encoding is converting a message into symbols. Channel is the medium a
message travels along. Decoding is retranslating a senders message. Communication process
is the seven elements involved in transferring meaning from one person to another. Noise is
any disturbance that interfere with the transmission, receipt, or feedback message.

Nonverbal Communication

Nonverbal communication is when communication is transmitted without words. Examples

of nonverbal communication is body language and verbal intonation. Body language consists
on gestures, facial configurations, and other body movements that convey meaning. Verbal
intonation is an emphasis given to words or phrases that conveys meaning.
Barriers to communication

Filtering is the deliberate manipulation of information to make it appear more favorable to the
receiver. Information overload occurs when information exceeds our processing capacity.
Jargon is a specialized terminology or technical language that member of a group use to
communicate among themselves.

Overcoming the barriers

How to overcome the barriers is by using feedback, simplify language, and by active
listening. Use feedback by asking questions about a message to determine whether it was
received and understood an intended. Simplify language by considering the audience to
whom the message is directed and tailor the language to them. Active listening by listening
for full meaning without making premature judgments or interpretations.

Formal versus informal communication

Formal communication is communication that takes place within prescribed organizational

work arrangements. Informal communication is when communication that is not defined by
the organization’s structural hierarchy.

Direction of communication

Townhall meeting are informal public meetings where information can be relayed, issues can
be discussed, or just is a way to bring employees together to celebrate accomplishments.
Downward communication is a type of communication that flows downward frim a manager
to employees. Upward communication is communication that flows upward from employees
to managers. Lateral communication is a type of communication that takes place among any
employees on the same organizational levels. Diagonal communication is communication
that cuts across work areas and organizational levels.

Organizational communication networks

Communication networks is the variety of patterns of vertical and horizontal flows of
organizational communication. Grapevine is the informal organizational communication
network.

Workplace design and communication

Open workplaces are workplaces with few physical barriers and enclosures.

How technology affects managerial communication

In a networked systems, an organization’s computers are linked. Organizational members can

communicate with each other and tap into information whether they’re down the hall, across
town, or halfway across the world. Wireless communication technology has the ability to
improve work for managers and employees.

Current communication issues

Managing communication in an internet world can be difficult. There are two main
challenges are legal and security issues and lack of personal interaction. Legal and security
issues examples are inappropriate use of company e-mail and instant messaging and loss of
confidential and proprietary information dur to inadvertent or deliberate dissemination or to
hackers. Meanwhile, lack of personal interaction examples are; face-to-face contact is not the
same as being connected and difficulties occur in achieving understanding and collaboration
in virtual environments.

Communication and costumer service

Communicate effectively with costumers by; recognizing the three components of the
customer service delivery process (the costumer, the service organization, and the service
provider). Develop a strong service culture focused on the personalization of service to each
customer by; listening and respond to the costumer, provide access to needed service
information.

Getting employee input

In today’s challenging environment, companies need to get input from their employees. Like
example, having suggestion boxes. Managers do business in a world today where you can’t
afford to ignore such potentially valuable information.

Communicating ethically

Ethical communication is a type of communication that includes all relevant information, is

true in every sense, and is not deceptive in any way.