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  • Standard Operating Procedure

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    Yasmeen Ahmad
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    The document outlines the standard operating procedure for food delivery via a runner service. It involves customers placing orders online or by phone, providing payment details, and confirming payment. The admin then sends the order to the chef and requests a runner 5 minutes before the estimated preparation time. The runner picks up the prepared order from the chef and delivers it to the customer. There are two payment options - customers can pay for the food and delivery upfront or pay just for the food and cover delivery costs upon receipt of the order.

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    Standard Operating Procedure.docx

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    The document outlines the standard operating procedure for food delivery via a runner service. It involves customers placing orders online or by phone, providing payment details, and confirming payment. The admin then sends the order to the chef and requests a runner 5 minutes before the estimated preparation time. The runner picks up the prepared order from the chef and delivers it to the customer. There are two payment options - customers can pay for the food and delivery upfront or pay just for the food and cover delivery costs upon receipt of the order.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    17 views1 page

    Standard Operating Procedure

    Uploaded by

    Yasmeen Ahmad
    The document outlines the standard operating procedure for food delivery via a runner service. It involves customers placing orders online or by phone, providing payment details, and confirming payment. The admin then sends the order to the chef and requests a runner 5 minutes before the estimated preparation time. The runner picks up the prepared order from the chef and delivers it to the customer. There are two payment options - customers can pay for the food and delivery upfront or pay just for the food and cover delivery costs upon receipt of the order.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Standard Operating Procedure

    ( via runner - GrabDelivery/ Bungkusit/ Lalamove/ Gogetter/private runner)

    1. Customer places order – via FB/ Website/ Whatsapp/


    2. Payment details given to customer.
    3. Customer makes payment – account CIMB (Moshee Shoppe Enterprise)
     First option : Customer pays for food + delivery . We pay for delivery upfront.
     Second option : customer pays for food only, and pay for delivery upon receiving
    order.
    4. Payment confirmation by admin.
    5. Admin sends customer’s order to Chef.
    6. Chef starts preparing order – inform estimated time of preparation.
    7. Admin orders a runner 5 minutes before estimated time of delivery
    (+ provide Chef’s number for runner to contact upon arriving)
    8. Runner gets order & deliver to customer.

    Problems :

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