Shristi Thapa

1. Phone Calls Support

- All Epay, Prabhu pay wallet and merchant.

2. Kiosk Issue follow up

- Informed operators and agents regarding kiosk problems

- Changecard follow up and reprocess

3. Viber Support

- Merchant issue ( fund load, txn processing)

- Wallet issue (fund load issue, account suspend, multiple device login, activation code, txn
pending, customer info change, Remittance issue)

- Remit pay

- Merchant Balance update

4. Mail Support

- All the issues regarding prabhupay and merchant

- Dishhome payment correction and cancellation

- Worldlink payment cancellation

5. Skype Support

- All the issue regarding service provider (like txn processing, payment cancellation, correction.

6. All Airlines query like flight reschedule, refund, cancellation, balance maintain.

7. KYC Verify
Saru Maharjan

Epay :

1. Report
2. Enquiry follow up
3. Skype

Phone calls (epay/prabhuwallet/merchant)

Total – 8 phones

Prabhu merchant:

1. Pending txn follow up

2. Balance check of vendors(khalti,paypoint ,airlines haru ko balance check gareyra account ma
inform garcha)
3. Fund load gateways(ips, mbanking, ebanking, card)
4. Viber support
5. Skype support (internal , vendor, api agent sabai add cha)
6. Balance update for merchant(deposit slip lai account ma confirm gareyra balance update
gardincha)
7. Airlines (balance , cancellation, refund ,reschedule)
8. Mail(mistake txn huda service providers lai mail)

prabhu wallet:
1. Pending txn follow up
2. Kyc (bihana ko time ma hercha)
3. Manual topup
4. Fund load (ips, mbanking, ebanking, card)
5. Viber support
6. Call support
7. Wallet issue (fund load issue, account suspend, multiple device login, activation code, txn
pending,

Prabhu pay wallet/merchant ko enquiry, updates, , airlines ko sabai follow, fund load nahuda ,
balance sakida account lai updates , manual topup sabai call support le hercha.

Support staffs: sarita/ shristi(morning)

Susmita(day)
Anita/asmita(night) shift ma cha aile.