Research Report Date:

08/07/2022.

Research Topic:- Binance.com (Support Options with sub options and their

Replies).

Assigned by: - Mr.Prafulla Nistane.

Primary Options:-

Recommended for You .

 Registration / Identification.
 Login issue.
 Crypto Deposit / Withdraw.
 Fiat Deposit / Withdraw.
 P2P Trading.
 Binance Card / Pay.
 Spot / Futures / Margin Trading.
 NFT / Fan Token.
 Latest Activities.
 Binance Earn.
 Security / Others.

Sub Options:-

Recommended for You

 Why verify my account.
 US users off boarding.
 Residential address verification failed.
 P2P buyer did not pay.
 Identity verification failed.
 Report scammer.
 P2P account disabled/Cannot Trade with P2P.
 How to delete account.
 Registration / Identification.
Registration.

 How to register on binance.

 How to use referral ID.
 How to delete account.
 How to disable account.

Identification.

 Why verify my account.

 Identity verification failed (KYC).
 Residential address verification failed.
 How to modify residential address.
 Corporate verification failed (KYB).
 How to enable Subaccount.
 Australia verification failed.
 How to modify name.
 How to change account nickname.

Login issue.
 Cannot log in
 Incorrect password
 How to unlock account
 Forget my account

Google/Phone number/SMS/Email issues

 Did not receive SMS Verification Code

 Did not receive email
 How to bind email/google authenticator
 How to change email
 Email/Cellphone is occupied
 How to change 2FA(Binance/Google authenticator or Phone number)
 How to enable biometric verification
 Crypto Deposit / Withdraw
Deposit crypto to Binance.

 Crypto deposit from another platform to Binance not credited.

 ATOM deposit address update.
 Track the appeal status of a deposit that was not credited.
 How to deposit crypto from another platform.
 Deposit & withdrawal fees instruction.

Withdraw crypto to other accounts.

 Crypto withdrawal disabled.

 Crypto withdrawal from Binance not arrived.
 Unable to Withdraw Proceeds from your first sale of NFT.
 How to Cancel Crypto Withdrawal.
 How to withdraw crypto.
 How to check deposit & withdrawal history.

Fiat Deposit / Withdraw.

General Inquiry.

 How to deposit fiat to Binance.

 How to withdraw fiat from Binance.
 How to use recurring buy.
 Binance 5th Anniversary Mystery Box.

EUR/GBP/USD Deposit/Withdrawal.

 Failed to enable SEPA/FPS(Paysafe) service.

 How to withdraw EUR.
 How to withdraw GBP.
 How to withdraw USD.
 How to deposit GBP.
 Deposit USD via Swift did not arrive.
 Fiat transaction with Card.

 How to buy crypto with bankcard.

 Failed to buy crypto/deposit fiat with Visa/Master card.
 Failed to add a card to account.

Fiat Deposit/Withdrawal.

 Fiat withdrawal did not arrive.

 Bank transfer did not arrive to binance.
 How to deposit with bank card (Non p2p related).
 Withdraw EUR/GBP via bankcard order failed.

P2P Trading.

P2P Trading.

 5th Anniversary: Trade on Binance P2P to Share 10,000 BUSD.

 I can't post ads with some Fiat currency on P2P.
 P2P Order Disputes.
 P2P buyer did not pay.
 I Paid but P2P order was cancelled.
 P2P Account disabled / Cannot Trade with P2P.

P2P Merchant.

 Become a P2P Merchant.

 Check P2P merchant application status.

Getting started with P2P.

 How to use P2P platform.

 Remove P2P order from statistics/ Remove false feedback.
 Not receiving SMS code when releasing crypto for P2P.
 Add/Delete P2P payment method.
 Change P2P nickname.
 Incorrect name when adding P2P payment method.
 Binance Card / Pay .
Binance Card.

 Binance Card Ukrainian Refugee Program.

 How to claim Ukraine Refugee 75 BUSD crypto donation.
 How to apply Binance Card.
 Failed to apply Binance Card.
 Binance Card not received.
 How to change Binance Card shipping address.
 Failed to pay with Binance Card.
 Binance Card refund.
 How to use Binance Card.
 Binance Card promotion campaign.

Binance Pay

 What is Binance Pay & How to set up.

 How to send cryptocurrency with Binance Pay.
 Binance Pay transaction cancellation.
 Binance Pay failed to send or pay.
 Binance Pay transaction not received.
 Binance Pay send 0.01 BUSD/USDT to a friend and get a reward.
 Shop with Binance Pay and get cashback voucher.
 Binance Pay 1 BUSD game.
 Binance Pay Crypto Box Giveaway.

Spot / Futures / Margin Trading

Spot trading.

 LUNA Airdrop Issues.

 Incorrect balance in spot wallet.
 Web/App Spot Trading Instructions.
 My RAMP tokens have no value.
 Crypto Conversion.
 Spot Trading Order History.

Margin trading.

 Failed to transfer from margin wallet to other wallets.

 Incorrect balance in Margin account.

Futures trading.

 Futures Liquidation.
 Why is my LUNA Futures gone.
 UK Restrictions.
 Futures trading rules.

NFT / Fan Token

NFT & Fan Token activities.

 Binance 5th Anniversary Mystery Box Collection.

 Unable to access featured.market.
 “FC Porto: The 30th Champions” NFT Mystery Box Collection.
 Innovative Creators Activity.
 Mirror Gen 2 Ticket issue.

Create NFT

 How do I create an NFT.

 How to Migrate NFTs from Default Collection to a New Collection.

NFT transaction

 How to sell NFT.

 How to buy NFT.
 How to deposit NFT.
 How to withdraw NFT.
 NFT audit rules.
 Fan Token issues

 How to participate in a Binance Fan Token Launchpad.

 How to use Binance Fan Token Platform on Binance App.
 How to trade Fan Tokens.
 How can I buy fan token.
 What is NFT power station.
 How to participate in an NFT PowerStation.
 What is the Fan Shop.
 How to Purchase Products from the Fan Shop.

Latest Activities

 Binance 5th anniversary.

 Binance Referral Offer.
 Binance Learn and Earn.
 Complete a task and get a reward.
 How to use vouchers.
 Binance Pay send 0.01 BUSD/USDT to a friend and get a reward.
 Binance Card promotion campaign.
 RUNE challenge.

Binance Earn
Launchpad/Launchpool

 How to participate in launchpool activity.

 Launchpad bnb balance calculation rules.
 How to participate in a Binance Fan Token Launchpad.
 How to apply to launch projects on Launchpad.

Earn

 How to redeem Saving product

 Saving wallet
 How to use mining pool
 How to use Binance Liquid Swap
 How to use Crypto Loans
 Other questions about Crypto Loans

Security / Others

Security issues

 Personal Information Leak.

 Account stolen/asset stolen.
 Report scammer.
 Law enforcement request.
 Receive small unknown deposits.

API issues

 How to create api.

 API community.
 API documents.
 Third party and trading bot.
 API Trading error.
 API limits.
 API key permissions.

Replies of the sub options .

 Recommended for You> Why verify my account:-
Binance requires all users to complete Identity Verification to increase their account
security and to comply with countries’ regulations. Therefore, you might be asked to
re-verify your Binance account from time to time. For example, we require existing
users to perform Identity Verification again after we upgrade our compliance
standards to be fully aligned with the latest EU Anti-Money Laundering Directives.

Once the user gets the re-verify entry, if the verification is not completed within ten
days, the Fiat deposits will not be available from the tenth day.Binance Card will not
be available from the 20th day.On the 30th day, the account will become Withdraw
only mode.

Crypto deposit will not be restricted, and deposit funds will be credited normally

The assets of users whose assets were previously frozen will be automatically
unfrozen

Once the user completes the re-verify, the account will return to normal and the funds
will be released.
For more information on completing verification, click here
https://www.binance.com/en/support/faq/360027287111

For EEA users, click here.

https://www.binance.com/en/support/faq/fdbdc2c732144611a1fea888f47ae56a

For EEA countries

Please note three exceptional circumstances which require additional residential

address verification. You will be notified of the verification results via email within
1-3 business days.

If you were requested to undergo residential address verification while using

SEPA and Faster Payments, you may re-trigger the residential address
verification pop-up accordingly as below:

Web:

Click here to check Deposit EUR-Bank Transfer(SEPA).

https://www.binance.com/en/fiat/deposit/EUR

APP: Home-Spot Trading-Choose EUR/GBP.

If you are using EUR or GBP in your currency pair on the Convert & OTC Portal,
you will need to complete residential address verification first. You may re-trigger
the residential address verification pop-up accordingly as below:

Web: Click here to check Convert-Choose EUR/GBP.

https://www.binance.com/en/convert

Options:-

Identity verification failed(KYC).

If your personal verification has failed, one of the following may have occurred:

- The system detects that you already have a verified account. Please use the
verified account to continue using Binance services. Each user may only have 1
verified account.

- Facial recognition failed. Please take a selfie again and upload it to the system.
- The document is invalid. Please provide a valid document as indicated on the
webpage.

- Your ID is not legible. Please upload a photo of your ID again, and ensure that the
photo is not overexposed and has no reflection.

-Facial recognition may have failed because your uploaded selfie contains multiple
faces or that a photo of your identical twin is already in the system. You can submit
an appeal using the link below. Please note that processing your appeal will take 3
business days .Please click here to submit appeal.

To complete or view your verification, click here. For more information on completing
verification, click here

For more information on completing address verification, click here.

Verify your account to continue accessing Binance fiat services

If you can't do additional verification due to camera permission issues, please try
again using a web browser. Our technical team is working to resolve this issue,
we apologize for the inconvenience and thank you for your understanding.

🔸1. Why do I need to update my identity verification( Redo KYC)?

-To enhances your account’s security and comply with regulatory requirements
as the global crypto ecosystem evolves, we have updated our identity verification
system. We encourage you to update your identity verification as soon as
possible to continue using the fiat service on Binance. Thanks for your support.

We have sent emails to users who need to complete redoing KYC process,
please kindly check your email.

🔸2. How to finish redoing KYC?

-Please kindly follow the instructions in your email.

For European user, here is [A step-by-step guide on how to complete Identity

Verification (EEA countries)]
 🔸3. What will be the consequence if I don't redo KYC?

-All fiat related services will be unavailable, in addition, you will not be able to
use or withdraw any fiat balance in your account. We encourage you to update
your identity verification as soon as possible to maintain access to fiat services.
Thanks for your support.

🔸4. Is there a deadline to finish redoing KYC?

-There’s no deadline. You can do it whenever you are able. However, if you don’t
finish it within the grace period, the fiat services (buy crypto with bank card,
EUR/GBP related transactions and withdrawals) will be restricted until you pass
the KYC checks.

🔸5.How long does the redo kyc process take?

-Our relevant team will review the documents you submitted and give you an
update in 3-5 business days via email.

🔸6.If I couldn’t pass the redo KYC, how can I withdraw my money in my
account?

-Binance is obliged to comply with regulatory requirements, including but not

limited to having a compliant KYC standard. We encourage you to update your
identity verification as soon as possible to continue using fiat services on
Binance.

We apologize for any inconvenience caused, thank you for your support.

 Recommended for You> US users offboarding.

Binance strives to operate in compliance with global legal requirements.

As such, we regretfully cannot serve U.S. persons in accordance with our
Terms of Service.If you do not have access to your Binance.com account
and there are no existing assets in your account, you may create an
account in Binance.us. Go to Binance.us.

If you still have assets in your Binance.com account, you are able to
withdraw your funds. We recommend you do this as soon as possible.
For a detailed description of the withdrawal, please click here to check
how to withdraw digital currency from Binance. And more information on
Binance.US

If you are from supported country but the system detects you that you are
a US user, this is probably due to the network your device is connected
to, you can switch networks and try again.

US users cannot withdraw crypto

You may have to login for us to identify your specific issue. Please click here to
login to your account and click Cannot Withdraw Crypto again for us to
troubleshoot your withdrawal issue.

Binance strives to operate in compliance with global legal requirements. For US

account user, you can withdraw your funds within 7 days. Please click the above
link for your further action and ONLY proceed to contact Customer Service team
if you are unable to complete the above steps.

If the page shows that your withdrawal function has been temporarily disabled.
You can resume your withdrawal function via the following way:

[How to Resume the Withdrawal Function]

https://www.binance.com/en/support/faq/360038583951

Recommended for You> Identity verification failed