CUSTOMER CONTRACT FORM

Registered Office: DHL Express (India) Pvt. Ltd.

801 A Silver Utopia, 8th Floor, Cardinal Gracias Road, Chakala,
Andheri (E), Mumbai - 400 099. INDIA.

¡ Use capital letters only.

¡ All fields in page 1, 2 & 3 are mandatory. New A/c A/c update Outbound Inbound Effective from:

CUSTOMER INFORMATION

Registered Name

Address

City State

Post Code Telephone Mobile

Email ID (Account Contact)

Account Contact Name Designation

Name of Director / Partner / Owner

(Does this entity / or any Partner / Director / Proprietor currently holds or previously held any account with DHL - Yes / No.) If yes please mention DHL Alc No.

Email ID (Director / Partner / Owner) Contact No.

CUSTOMER KYC & DOCUMENTATION

Date of Registration / Incorporation Office Premises: Own Rented Annual Turnover:

Constitution of Firm: (Tick Whichever Is Applicable)

Sole Proprietorship Public / Private Ltd Company Partnership Firm / LLP Others
DHL Account cannot be
opened for the purpose of
Type of Entity (Tick Whichever Is Applicable) Manufacturer Trader Others reselling

CIN / LLP / Partnership No.:

IEC Code PAN TAN

Compulsory Documents (Duly Stamped and Signed):

IEC Copy PAN Copy GST Certificate with address Non GSTIN Declaration (if GST not available) TAN Certificate Non TAN Declaration (If TAN is not available)

Additional KYC Documents (If GST certificate is without address / no GST Certificate - Choose any 1 from below):

Proprietor Pvt Ltd Company Partnership/LLP Firm Trust / Embassy / University

Aadhar Card Certificate of Incorporation Partnership Deed / LLP Agreement Telephone Bill

Passport Telephone Bill Telephone Bill Government Registration Certificate

Bank Statement Article / Memorandum of Association Registration Cert. 1932 Act Offical Document Verifiying Status of Trust

*If the shipping address does not match the KYC documents, please provide lease / rent agreement as additional KYC documents

CREDIT PERIOD & BILLING INFORMATION

Standard Credit period : 7 days from the date of Invoice
All DHL invoices will be sent in soft copy (Ezybill) only, to the nominated contact person / receiver. All associated paperwork can be viewed online on https://ezybill2.dhl.com

Name of Ezybill Receiver Name of CFO/Finance Controller

E-mail ID of Ezybill Receiver E-mail ID

Contact No. of Ezybill Receiver Contact No.

CUSTOMER SIGNATURE AND COMPANY STAMP

I / We declare that, the above documents are true and verifiable with original KYC documents. I/We have read and understood terms and conditions as set out in the Customer Contract Form (a copy of
which I am in possession of) relating to opening of an account. I/We hereby sign below to signify our acceptances and agree to be bound by the said terms and conditions.

Name Date

Designation Place
In forwarding this form to DHL, duly signed, you confirm that you have accepted the terms and conditions as set out in this form governing the
use of DHL’s services. You are also confirming that you are an authorised signatory capable of accepting the terms and conditions on behalf of Authorised Signatory
your organization. This offer by DHL and your acceptance is subject to DHL receiving a satisfactory credit check against the customer. (Customer's Stamp and Signature required)

DHL ACCOUNT MANAGER DETAILS (for internal use only)

Page 1 of 11

A/c Manager Name Signature Sales Territory Code

I have physically visited the customer's site and taken signatures on KYC documents. I need the DHL authorised 3rd party agency to carry out KYC and site verification.

w.e.f 1st Jan 2020

IMPORTANT POINTS
I / We have been briefed by DHL on the following details:

A) Products
¡ DHL Express Worldwide ¡ DHL Express Worldwide Import ¡ DHL Jetline ¡ DHL Break Bulk Express ¡ DHL Medical Express

B) Value Added Services

¡ Direct Debit ¡ SVP ¡ EXT ¡ Express 9.00 ¡ Express 12.00 ¡ Go Green

C) Customised Processes for Import Clearance

¡ DHL’s unique import clearance module, will capture my customised clearance instructions & give me better control on the customs clearance of my
shipments. My account manager has captured my clearance requirements in the Clearance Instructions Form appended herewith.
¡ DHL follows the below protocol for duty payments to enable ease of doing business and deliver a faster clearance experience
- DHL will pay customs duty on behalf of consignee up to INR 75,000, collectible at the time of delivery
- For customs duty between INR 75,001 to INR 5,00,000 DHL may require a duly authorized promise-to-pay letter from the customer prior to customs
clearance, the amount collectible at the time of delivery
- For customs duty above INR 5,00,000 DHL may require advance payment prior to customs clearance

D) eSecure E) 24X7 Customer Service Support

¡ DHL provides a security feature to authorize specific
shipper / consignee to ship using your DHL account number
Please provide us E-mail id’s of your personnel who will
authorize the usage of your DHL account number.
Outbound Inbound
¡ For booking shipment pick ups, tracking and all other shipment related queries
1800-209-1345 (from all private landlines and mobile phones)
1800-111-345 (from MTNL / BSNL networks)
¡ For Credit related queries
1800-266-1345 / Query.IN@dhl.com
¡ For Direct Debit related queries
1800-266-1345 / DirectDebit.Assist@dhl.com

F) Declaration
¡ I/We declare that that the information given herein by me/us is true and correct which DHL is entitled to verify directly or through any third party agents.
I/We further agree and give consent for the disclosure by DHL of all information and data to any third party agents for conducting site verification of our
address and meeting with key personnel for account verification purposes.
¡ I/We declare and undertake that DHL account will not be used for reselling. DHL has the right to suspend services or taking suitable action if there is any
breach of this conduction by us.
¡ We understand that DHL reserves the right to decline opening of account, as per its internal credit norms.

AUTHORIZATION LETTER FOR CUSTOMS CLEARANCE IN INDIA

To whomsoever it may concern
This letter may be considered as our authorization to DHL Express (India) Pvt. Ltd. ('DHL'), including its group companies and their customs brokers and
agents, to act as our agent for the purpose of arranging customs clearance at various customs airports within India for all our Shipments, arriving into or
departing from, India under the provisions of the various Acts, Rules, regulations and procedure as laid down under the regulatory environment of India
to enable DHL to arrange clearance of Import / Export shipment on my/our behalf.
I/We also give our consent and authorize DHL to generate, sign, submit and file on our behalf, in physical form or digitally, the various forms like e-way
bill, bill of entry, shipping bill and other forms, as and when required, under various statutes for undertaking the carriage, clearance or delivery of
Shipment. Further, I / we undertake to make all payments towards duties and taxes paid on my behalf to DHL. I / we have been guided to abide by the
statutory requirements applicable for our Shipments and to keep myself / ourselves updated with all applicable acts and regulations for my Shipments.
I/We further declare that our Importer Exporter Code (“IEC”) number / GSTIN and Know Your Customer (“KYC”) are valid and we authorize DHL to use
the same while undertaking transportation and clearance of our shipments on our behalf.
This authority letter shall hold good for all proceedings and can be produced before Customs and/or any statutory authority to confirm the authorization
hereby given to DHL. The above authorization to DHL supersedes all previous authority letters issued in this behalf and shall remain valid, subsisting and
continues until revoked in writing.
Page 2 of 11

Authorised Signatory
Name Date (Customer's Stamp and Signature required)
TERMS AND CONDITIONS
TERMS AND CONDITIONS OF CREDIT
1. Invoicing and Due Date:
The shipper will be invoiced for shipment charges according to the Rate Schedule and Pricing
Zones attached with the Customer Contract Form. DHL reserves the right to amend any of the
terms, at any time without prior notice to the shipper. If invoices remain unpaid upon expiry of
credit period, DHL reserves the right to suspend the account and withdraw credit facilities, if any.
2. DHL Express Worldwide Import Services (“IMP”):
The use of the IMP or 96 account number (as defined in Network Services Standard as a network
program to facilitate sales of transportation services to receiver) constitutes the Shipper’s
agreement that payment shall be made relating thereto against delivery of shipment.
3. Breach by Shipper:
DHL may commence legal action against the Shipper for any breach of any of the Terms and
Conditions of credit and / or Carriage. The Shipper shall be liable for any charges and fees related
to such legal action, including lawyers fees and legal costs on a full indemnity basis. The Shipper
submits to the non-exclusive jurisdiction of the Courts. No waiver of any breach of this contract or
any terms hereof shall be effective unless such waiver is in writing and signed by DHL. No waiver
of any breach shall be deemed a waiver of any other or subsequent breach. No claim by the
Shipper against DHL may be set off against liabilities incurred by the Shipper.
4. Deactivation of credit account:
If a shipper does not trade on this account for a continuous period of 24 months, the credit offered
will automatically terminate. To reactivate the account, a fresh Customer Contract Form needs to
be submitted.
5. Prevailing law:
These Terms and Conditions of Credit shall be governed by and interpreted in accordance with the
Indian law and courts at Mumbai shall have exclusive jurisdiction.
6. Effect of change in Constitution:
These Terms and Conditions of Credit shall not be affected by amalgamation, absorption or other
change in constitution or structure of either the Shipper or DHL.
TERMS AND CONDITIONS OF CARRIAGE (“Terms and Conditions”)
IMPORTANT NOTICE
When ordering DHL's services you, as “Shipper”, are agreeing, on your behalf and on behalf of the
receiver of the Shipment (“Receiver”) and anyone else with an interest in the Shipment that these
Terms and Conditions shall apply.
“Shipment” means all documents or parcels that travel under one waybill and which may be carried by
any means DHL chooses, including air, road or any other carrier. A “waybill” shall include any Shipment
identifier or document produced by DHL or Shipper automated systems such as a label, barcode,
waybill or consignment note as well as any electronic version thereof. Every Shipment is transported
on a limited liability basis as provided herein. If Shipper requires greater protection, then insurance
may be arranged at an additional cost. (Please see below for further information). “DHL” means any
member of the DHL Express Network.
1. Customs Clearance
DHL may perform any of the following activities on Shipper's or Receiver's behalf in order to
provide its services: (1) complete any documents, amend product or service codes, and pay any
duties, taxes or penalties required under applicable laws and regulations (“Customs Duties”), (2)
act as Shipper's forwarding agent for customs and export control purposes and as Receiver solely
for the purpose of designating a customs broker to perform customs clearance and entry and (3)
redirect the Shipment to Receiver's customs broker or other address upon request by any person
who DHL believes in its reasonable opinion to be authorized.
2. Unacceptable Shipments
A Shipment is deemed unacceptable if:
¡No customs declaration is made when required by applicable customs regulations,
¡It contains counterfeit goods, animals, bullion, currency, gem stones; weapons, explosives and
ammunition; human remains; illegal items, such as ivory and narcotics,
¡It is classified as hazardous material, dangerous goods, fire arms & Guns, toy guns,
pornographic items, adult toys prohibited or restricted items by IATA (International Air Transport
Association), ICAO (International Civil Aviation Organization), ADR (European Road Transport
Regulation on dangerous goods) or other relevant organization (“Dangerous Goods”),
its address is incorrect or not properly marked or its packaging is defective or inadequate to
ensure safe transportation with ordinary care in handling,
¡It contains any other item which DHL decides cannot be carried safely or legally
3. Deliveries and Undeliverables
Shipments cannot be delivered to PO boxes or postal codes. Shipments are delivered to the
Receiver's address given by Shipper but not necessarily to the named Receiver personally.
Shipments to addresses with a central receiving area will be delivered to that area.
DHL may notify Receiver of an upcoming delivery or a missed delivery. Receiver may be offered
alternative delivery options such as delivery on another day, no signature required, redirection or
collection at a DHL Service Point. Shipper may exclude certain delivery options on request.
If the Shipment is deemed to be unacceptable as described in Section 2, or it has been
undervalued for customs purposes, or Receiver cannot be reasonably identified or located, or
Receiver refuses delivery or to pay Customs Duties or other Shipment charges, DHL shall use
reasonable efforts to return the Shipment to Shipper at Shipper's cost, failing which the Shipment
may be released, disposed of or sold without incurring any liability whatsoever to Shipper or
anyone else, with the proceeds applied against Customs Duties, Shipment charges and related
administrative costs with the balance of the proceeds of a sale to be returned to Shipper. DHL
shall have the right to destroy any Shipment which any law prevents DHL from returning to
Shipper as well as any Shipment of Dangerous Goods.
4. Inspection
DHL has the right to open and inspect a Shipment without notice for safety, security, customs or
other regulatory reasons.
5. Shipment Charges and Fees
DHL's Shipment charges are calculated according to the higher of actual or volumetric weight per
piece and any piece may be re-weighed and re-measured by DHL to confirm this calculation.
Shipper, or the Receiver when DHL acts on Receiver's behalf, shall pay or reimburse DHL for all
Shipment or other charges due, or Customs Duties owed for services provided by DHL or incurred
by DHL on Shipper's or Receiver's behalf. Payment of Customs Duties may be requested prior to
delivery.
If DHL uses its credit with the Customs Authorities or advances any Customs Duties on behalf of a
Receiver who does not have an account with DHL, DHL shall be entitled to assess a fee.
6. DHL's Liability
6.1 DHL's liability in respect of any one Shipment transported by air (including ancillary road transport
or stops en route) is limited by the Montreal Convention or the Warsaw Convention as applicable,
or in the absence of such Convention, to the lower of (i) the current market or declared value, or
By signing below, I/We hereby confirm having read and understood the above terms and conditions of Credit and Carriage and as established / published by DHL from time to time
(including amendments/supplements) shall together govern the relationship and we confirm our acceptance to the same.
Name Date
7. Billing and Payment Terms:
Supporting documents are delivered along with the DHL Express Worldwide Import shipment and
the same shall not be provided with the invoices. Payment will made by Cheques/ Demand Draft/
Direct Debit/ Electronic Funds Transfer only.
8. Reselling:
DHL Services, the attached rates, credit terms and operational procedures are only meant for
customers' own shipments originating from approved locations. These services and arrangements
are not available for resale to any other third party provider, forwarder, wholesaler, co-loader or
consolidator. Customer may request DHL for a special contract, in the event customer desires to do
business as a sales partner of DHL's services with any other entity(ties) or individuals who have their
base of customers, dealers, franchisees, agents, or vendors. DHL reserves the right to disapprove a
shipper that has used DHL's services in breach of this condition without undertaking any liability for
such actions. If customer breaches this undertaking, DHL will be entitled to suspend the account
immediately, and withdraw all credit and service arrangements applicable for this account.
9. Termination of account:
If your account is deactivated or terminated then DHL may deactivate your other existing accounts
also with 15 days notice or immediately, in case of a breach. If this account is terminated or
deactivated for any reason, you must immediately pay to DHL all outstanding amounts owing to
DHL as at the date of termination.
10. Contact Information:
Customers are responsible for ensuring that DHL has accurate and up-to-date contact
information, including name, address, telephone/mobile number and email address.
11. Information Sharing:
I/We acknowledge that, DHL may disclose information about me/us if required or permitted by
any law, rule or regulation or at the request of any public or regulatory authority or if such
declaration is required for the purpose of preventing fraud without any further specific consent or
authorization from me or / us.
12. DHL reserves the right to make changes in terms and conditions. For the latest update please visit
www.dhl.co.in
(ii) 19 Special Drawing Rights per kilogram (approximately $US 26.00 per kilogram). Such limits
shall also apply to all other forms of transportation, except where Shipments are carried only by
road, when the limits below apply.
For cross border Shipments transported by road, DHL's liability is or shall be deemed to be limited
by the Convention for the International Carriage of Goods by Road (CMR) to the lower of (i)
current market value or declared value, or (ii) 8.33 Special Drawing Rights per kilogram
(approximately $US 14.00 per kilogram). Such limits will also apply to national road
transportation in the absence of any mandatory or lower liability limits in the applicable national
transport law.
If Shipper regards these limits as insufficient it must make a special declaration of value and
request insurance as described in Section 8 or make its own insurance arrangements.
DHL's liability is strictly limited to direct loss and damage to a Shipment only and to the per
kilogram limits in this Section 6. All other types of loss or damage are excluded (including but not
limited to lost profits, income, interest, future business), whether such loss or damage is special or
indirect, and even if the risk of such loss or damage was brought to DHL's attention.
6.2 DHL will make every reasonable effort to deliver the Shipment according to DHL's regular delivery
schedules, but these schedules are not binding and do not form part of the contract. DHL is not
liable for any damages or loss caused by delay, but for certain Shipments, Shipper may be able to
claim limited delay compensation under the Money Back Guarantee terms and conditions, which
are available on the DHL website (www.dhl.com) or from DHL Customer Service.
7. Claims
All claims must be submitted in writing to DHL within thirty (30) days from the date that DHL
accepted the Shipment, failing which DHL shall have no liability whatsoever. Claims are limited to
one claim per Shipment, settlement of which will be full and final settlement for all loss or
damage in connection therewith.
8. Shipment Value Protection
DHL may be able to arrange Shipment Value Protection covering the value in respect of loss of or
damage to the Shipment, provided that the Shipper so instructs DHL in writing, including by
completing the insurance section on the front of the waybill or by DHL's automated systems and
pays the applicable charges. Shipment Value Protection does not cover indirect loss or damage, or
loss or damage caused by delays.
9. Circumstances Beyond DHL's Control
DHL is not liable for any loss or damage arising out of circumstances beyond DHL's control. These
include but are not limited to electrical or magnetic damage to, or erasure of, electronic or
photographic images, data or recordings; any defect or characteristic related to the nature of the
Shipment, even if known to DHL; any act or omission by a person not employed or contracted by
DHL - e.g. Shipper, Receiver, third party, customs or other government official; “Force Majeure” -
e.g. earthquake, cyclone, storm, flood, fog, war, plane crash, embargo, riot, civil commotion, or
industrial action.
10. Shipper's Warranties and Indemnities
Shipper shall indemnify and hold DHL harmless for any loss or damage arising out of Shipper's
failure to comply with the following warranties and representations:
¡All information provided by Shipper or its representatives is complete and accurate;
¡The Shipment is acceptable for transport under Section 2 above;
¡The Shipment was prepared in secure premises by reliable persons and was protected against
unauthorized interference during preparation, storage and any transportation to DHL;
¡Shipper has complied with all applicable customs, import, export, data protection laws,
sanctions, embargos and other laws and regulations; and
¡Shipper has obtained all necessary consents in relation to personal data provided to DHL
including Receiver's data as may be required for transport, customs clearance and delivery, such
as e-mail address and mobile phone number.
11. Routing
Shipper agrees to all routing and diversion, including the possibility that the Shipment may be
carried via intermediate stopping places.
12. Governing Law
Any dispute arising under or in any way connected with these Terms and Conditions shall be
subject, for the benefit of DHL, to the non-exclusive jurisdiction of the courts of, and governed by
the law of the country of origin of the Shipment and Shipper irrevocably submits to such
jurisdiction, unless contrary to applicable law.
13. Severability
The invalidity or unenforceability of any provision shall not affect any other part of these Terms
and Conditions.
Further information is available on the DHL website (www.dhl.co.in) or from DHL Customer Service.
Page 3 of 11
Authorised Signatory
(Customer's Stamp and Signature required)
 ADDITIONAL
FORMS
The following documents are optional and
need to be filled only if the service is being selected
¡ DIRECT DEBIT FORM
¡ SHIPMENT VALUE PROTECTION
¡ GO GREEN
¡ CLEARANCE PROCESS FORM
¡ DECLARATION CUM UNDERTAKING FOR GSTIN
¡ DECLARATION CUM UNDERTAKING FOR NON AVAILABILITY OF TAN
 DIRECT DEBIT FORM

Company Name:

DHL Account Number:

Bank Account Number: IFSC Code: Branch:

Contact details for Duty Direct Debit Notification: Mobile: Email ID:

Duty Direct Debit timeline – 7 days from Invoice date

Freight Direct Debit timeline – 15 days from Invoice date

TDS: Yes, 2% No
I also acknowledge that TDS of 2% will be deducted from the service charges of DHL Express and not from Customs Duty.

TERMS AND CONDITIONS OF AUTO – DEBIT OR DIRECT DEBIT FACILITY

The Auto –Debit or Direct Debit Facility is offered by DHL Express (India) Private Limited (“DHL”), under arrangement with the
“Service Provider”) and is subject to the following terms and conditions:
1. These terms and conditions form an unconditional agreement between the Customer and DHL
and/or the Service Provider. By exercising the option to avail the facilities, the Customer
acknowledges having understood and accepted these terms and conditions.
2. By opting for the elected facility/facilities, the Customer elects to make the payment of Invoices to
DHL from the Customer's Bank Account through the Service Provider or any other payment utility
site that DHL may tie up with from time to time.
3. On the Customer electing the option/mode to pay the Invoices, the same, unless revoked and/or
modified by him/her subsequently by at least 30 (thirty) days prior written notice to DHL, shall be
valid and binding on the Customer. The Customer agrees that he/she/ they shall remain liable for
all the instructions and transactions that have been submitted by him/her / them or processed
under his/her/their account prior to the date of Customer obtaining DHL's acknowledgment to
the said Notice.
4. DHL would be entitled, at its sole discretion, to seek offline written or other confirmation from the
Customer on Invoice payments as it may in its discretion deem fit.
5. The records of DHL and/or the Service, on the Invoice payments, maintained through computer
systems or otherwise, shall be accepted as conclusive and binding for all purposes and shall be
conclusive proof of the genuineness and accuracy of the same and binding for all purposes and
can be used as evidence in any proceedings.
6. The Customer acknowledges that he/she/they are eligible to avail the facilities and agrees to
provide true, accurate, correct and complete information as required by DHL and to keep the
same updated and current at all times.
7. The Customer agrees that the facilities will be available to him/her, subject to and upon receipt of
confirmation by DHL and/or the Service Provider from the Customer's bank of the details
furnished by him/her in the Mandate Form.
8. The Customer expressly understands and agrees that if two (2) successive payments/instructions
are not received/honored when due, DHL reserves the right to automatically cancel/withdraw the
facilities forthwith without notice.
9. The Customer further agrees that DHL and/or the Service Provider will not be responsible or
liable if it is unable to effect any of his/her payment instructions owing to (a) Incomplete,
inaccurate, invalid or delayed submission of details by Customer (b) Insufficient funds to cover
Customer's transactions or (c) Events beyond the control of DHL and/or the Service.
10. The Customer expressly understands and unconditionally agrees that he/she will not hold DHL
and/or the Service Provider liable for any direct, indirect, punitive, incidental, special or
consequential damages whatsoever, including but not limited to damages or losses resulting
(hereafter called
from (a) The use or performance or inability to use or non-performance of the facilities (b) The
provision of or failure to provide the facilities (c) The unauthorized access to or alteration of the
transmission or data (d) Any loss or damage incurred or suffered by the Customer due to any
defect, error, failure or interruption in the provision of the facilities or (e) Any other matter related
to the facilities.
11. Any changes in the terms and conditions will be informed to customer in writing
12. The Customer can discontinue the use of the facilities with 30 days written notice
13. The Customer agrees that the laws of India shall govern this agreement and in case of a dispute
the matter will be settled as per the provisions of The Arbitration and Conciliation Act, 1996 and
within the exclusive jurisdiction of the courts of Mumbai.
14. Rest assured that only the due Invoice amount will be debited on the due date. In case the Invoice
amount is higher than Maximum Amount, DHL will debit the amount of the Invoice in
installments on the same day. The Customer may still be asked to submit a fresh Mandate Form if
the variation in Maximum Amount is greater than the buffer.
15. The Customer understands that in order to avail the re-debit facility, DHL may present the debit
instruction to the customer's bank on an “as & when presented” basis.
16. Notwithstanding what is mentioned herein above, it is understood that DHL is extending such
facilities to make it convenient for and facilitate the Customer to pay the Invoices and it is further
acknowledged that the onus and liability to make such payments within the due dates specified in
the relevant Invoice(s) vests solely and absolutely with the Customer.
17. Registration of the Mandate will take 5 days but would also depend on the Customer's bank and
in order to avoid nonpayment of Invoice(s) due and payable in the interim period by the Customer
for service availed, Customer has to continue to pay by Cheque/NEFT
18. Invoice will be issued by email to the registered email of the Customer as mentioned in the
Mandate Form.
19. The preferred Auto – Debit / Direct Debit date is only for the purpose of debiting the Invoice
amount from Customer's account. DHL's terms of credit will apply for the Customer Account.
I confirm that the particulars given above are correct and complete in all respect. I will not hold DHL
or any third party responsible, if any transaction is delayed or not effected at all, based on the
information given above. I hereby authorize DHL to debit my bank account with the amount of
installment as stated in the Mandate Form signed by me. I accept all Terms and Conditions of Freight
Direct Debit Facility given below. I agree that any issue related to invoice will be raised within 7
(seven) days from the date of invoice, by writing to Directdebit.Assist@dhl.com or by calling our toll
free number 18002661345.

PLEASE FILL AND RETAIN THIS SECTION FOR DHL TO COLLECT

UMRN Date

Sponsor Bank Code 4 0 0 2 0 0 0 0 2 Utility Code H S B C 0 0 6 8 3 0 0 0 0 2 8 7 0 2

Tick (ü)
CREATE
I/We hereby authorize DHLEXPINDPLTD to debit (tick ü) SB /CA /CC /SB-NRE /SB-NRO /Other
MODIFY
CANCEL Bank a/c number

with Bank Name of customers bank IFSC or MICR

an amount of Ruppes `
FREQUENCY Mthly Qtly H-Yrly Yrly As & when presented DEBIT TYPE Fixed Amount Maximum Amount

Reference 1 Phone No.

Reference 1 Email ID
PERIOD
I agree for the debit of mandate processing charges by the bank whom I am authorizing to debit my account as per latest schedule of charges
From of the bank.

To
Signature Primary Account holder Signature of Account holder Signature of Account holder
Or Until Cancelled Name as in bank records Name as in bank records Name as in bank records
1. 2. 3.
This is to confirm that the declaration has been carefully read, understood & made by me/us. I am authorizing the User entity / Corporate to debit my account, based on the instructions as agreed and signed by me. I have
understood that I am authorized to cancel / amend this mandate by appropriately communicating the cancellation / amendment request to the User entity / Corporate or the bank where I have authorized the debit.
SHIPMENT VALUE PROTECTION
Would you like to cover all your nondocument shipments under SVP Yes No

DHL Express’ Shipment Value Protection provides you with protection against the risk of physical loss or damage to your shipments from external causes during transportation by
DHL Express. DHL Express handles all shipments with great care. Although it is rare, unfortunately accidents can sometimes happen and Shipment Value Protection will provide
you with additional peace of mind and financial protection. With annual protection you will enjoy permanent security and peace of mind for all your DHL Express shipments.
To enroll for Annual Shipment Value Protection, kindly fill in the following details :

DHL Account Number [ ] and DHL Shipment Value Protection (SVP)

SVP Tariff Applicable % of declared value or INR /- , whichever is higher for Outbound shipments

This is to confirm that DHL has approved the SVP charge listed below effective as on [ ] ("Effective Date") for all [ ] (“Export/Import”)

shipments transported for [ ] ("Company name") under the account number listed

Threshold Billing: Y N Minimum Billing Amount Currency

This SVP charge is valid from the Effective Date above until 31st December of the same calendar year and is automatically renewed for each 12 month period thereafter, subject
to 30 days notice of cancellation by either party at any time, OR, until cancellation of the customer account that this agreement relates to, whichever shall first occur.
The Shipment Value Protection Terms and Conditions are available upon request.
The SVP charge is effective provided that the Customer agrees that:
1. The information provided by the Customer prior to DHL’s acceptance of risk is true and accurate,
2. Protection is limited to the value declared by you, replacement or reconstruction cost, invoice value or actual cash value, with no element of consequential loss. Evidence may
be requested to substantiate the declared value in the event of a claim,
3. It shall advise DHL of any material changes to the information supplied,
4. DHL reserves the right to amend the charge upon 15 days notice,
5. All shipments shall be transported in accordance with the following:
(i) Customer has 30 days (subject to contract conditions) to register an SVP Claim from the date of shipment acceptance by DHL. If a claim is submitted after this period
without a reasonable explanation for the delay, DHL may not honour the claim
(ii) DHL, their insurers or their agents may inspect any damaged shipments
(iii) Customer shall not dispose of any damaged item or packaging that is the subject of a claim unless DHL, its insurers or their agents agrees in writing to such disposal
(iv) DHL’s standard terms and conditions of carriage printed on the reverse of DHL’s air waybill or available upon request will apply to the carriage of all goods transported by
DHL. This letter shall govern in the event of any conflict with any other agreements between DHL and Customer for the services described herein
(v) Shipment Value Protection charge of 1% of declared value or INR 600/- whichever is higher for Outbound shipments and/or 1% of declared value or INR 1200/- whichever
is higher for Inbound shipments will be applicable to all shipments transported under this agreement

Authorised Signatory
Name Date (Customer's Stamp and Signature required)

SHIPMENT VALUE PROTECTION POLICY SUMMARY Exclusions/Conditions

Coverage exclusions or conditions can be specific or implied through enhanced liability
Shipment Value Protection is what is known as an All Risks cover, with certain law or custom. The following are the most important, but this list is not exhaustive.
exceptions, covering a customer's goods in transit or storage worldwide.
Specific Exclusions
Policy Period ¡ Any deliberate act by the customer or someone acting on their behalf, which results
Cover is available for a single shipment or continuously, for a maximum period of 12 in loss or damage, known as willful misconduct
months, at the option of the Assured ¡ Ordinary wear and tear, ordinary leakage and ordinary loss in weight or volume
Assured ¡ Poor, insufficient or unsuitable packing, preparation or stowage of the goods by the
Bona fide cargo interests from whom DHL has received and accepted instructions to customer
provide enhanced liability, prior to pick up of goods ¡ Any loss or damage that arises as a direct result of the characteristic or nature of the
Conveyances goods being transported, known as inherent vice
Shipments by Air, Road or Rail ¡ Loss arising from a delay in the delivery of a shipment
¡ Insolvency or financial default of the carrier
Territorial Limits
¡ Loss or damage caused by any weapon or device employing atomic or nuclear fission
From all ports or places in the World to all ports or places in the World, but subject to
or fusion
Embargo and Sanctions Exclusions and excluding shipments from, to and within
¡ Mechanical, electrical or electronic derangement or breakdown of the goods unless
countries which have restrictive cargo liability coverage legislation. These countries are
caused by a peril insured against
therefore subject to prior approval by underwriters
¡ Coverage remains in force whilst the goods are under any process, but does not
Subject Matter covered under Shipment Value Protection cover loss or damage caused by such process
Lawful goods and merchandise of every description, but certain goods are excluded or ¡ For goods carried unpacked or unprotected, cover excludes claims for water
require prior approval by underwriters damage, damage to paint work, chipping, denting, scratching, marring, bruising,
Valuation rust, oxidization and discoloration
Suppliers invoice cost, plus freight, plus packaging cost, plus duty if applicable. ¡ Any loss or damage which is insured by any other existing policy. This is known as
Specific valuations are available in respect of sold, second-hand and reconditioned non-contribution
goods. ¡ Loss or damage caused by Terrorism whilst the goods are NOT in transit Page 3 of 3
Principal Clauses Implied Exclusions
This Shipment Value Protection covers all risks of loss of or damage to the subject- Loss or damage to goods, whilst on land, resulting from war, civil war, revolution,
matter, except as excluded elsewhere in the policy. rebellion, insurrection or civil strife, or any hostile act by or against a belligerent power
Consequential losses or any indirect losses. Shipment Value Protection only responds
The principal clauses are:
to direct loss or damage to the goods
¡ INSTITUTE CARGO CLAUSES (A)
¡ INSTITUTE FROZEN FOOD CLAUSES (A) (Excluding Frozen Meat) Implied Conditions
¡ INSTITUTE FROZEN MEAT CLAUSES (A) The customer must have taken Shipment Value Protection for the goods at the time of
¡ INSTITUTE WAR CLAUSES (CARGO) the loss The customer must disclose to DHLE, before the policy is concluded, all
¡ INSTITUTE STRIKES CLAUSES (CARGO) material information which may effect under writers appraisal of the risk
(Copies of these and all other clauses are available on request) Under Shipment Value Protection (valuation lower than the correct value of the goods)
may result in the customer contributing proportionately to the loss
Specific coverage conditions apply in respect of the following categories of goods:
Coverage is subject to payment of the applicable Shipment Value Protection charges
¡ Aircraft ¡ Motor vehicles
¡ Antiques and works of art ¡ Prototypes and one of a kind interests Deductible
¡ Cement ¡ Storage risks Nil, unless specifically required by DHLE on a case by case basis charges
¡ Charity goods and humanitarian aid ¡ Temperature controlled goods As agreed between the customer and DHLE
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¡ Exhibition risks ¡ Temperature sensitive and perishable goods Insurer

¡ Household goods and personal effects ¡ Watercraft TATA AIG
As an important part of our GoGreen programme, DHL would like to offer you our GOGREEN CARBON NEUTRAL service,
providing you with an environmentally responsible shipping option. Our GOGREEN CARBON NEUTRAL service helps you to
combat climate change by offsetting emissions from the transportation of your shipments.

Terms and Conditions

GOGREEN Carbon Neutral service

The agreed terms on which DHL Express will offer the GOGREEN Carbon Neutral service to

You represent and warrant that you have full power and authority to execute and deliver this agreement on behalf of This constitutes an

and any relevant affiliates. amendment to the rates under the existing agreement with DHL dated

between DHL Express (India) Pvt Ltd and The GOGREEN Carbon Neutral service is available on all international Time Definite and Day Definite services.

Specified DHL services to be sent as GOGREEN Carbon Neutral.

¡ DHL EXPRESS 9:00 ¡ DHL EXPRESS 12:00
¡ DHL EXPRESS WORLDWIDE ¡ DHL EXPRESS EASY
¡ DHL BREAK BULK EXPRESS ¡ DHL MEDICAL EXPRESS

If you decide that you no longer want to purchase GOGREEN Carbon Neutral for any account number and/or for any DHL service, you will inform your usual DHL contact
person with two weeks notice and DHL will subsequently stop invoicing you for the service.
You agree that DHL will add a separate amount to the relevant invoice for each GOGREEN Carbon Neutral shipment. It will be INR 8 per kilogram of billable weight for
international shipments, but shall not be lower than the minimum charge of INR 8 per shipment.
Any other terms of business between our two companies are unaffected by this document. Shipments sent as GOGREEN Carbon Neutral will continue to be covered by the
terms of existing agreements between our companies. DHL’s General Terms and Conditions of Carriage will continue to apply.
We will treat this as authority to start providing the GOGREEN Carbon Neutral service and invoicing you for it.
Would you like to purchase our 'Go Green' Carbon Neutral Offset option? Yes No

Name:

Contact Details:

Authorised Signatory
Name Date (Customer's Stamp and Signature required)
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CLEARANCE PROCESS FORM
To be filled by DHL Account Manager
Industry Type of Business Documents
E&M / Auto Manufacturer AD Code
Fashion & CP
Trader Insurance Premium
Technology
Pharma / Healthcare R&D Prepaid Identification
Others Others eMail ID for BOE / DI

Contact Details for Import Clearance

Contact Name Designation Mobile Number eMail Address
Primary
Secondary
Escalation

Clearance Instructions
Please refer to Sr. No. in Clearance type and mention the same under Sr. No. Clearance Instruction column.

INVOICE VALUE
S.No. From INR To INR Origin Checklist If yes, state the Clearance Type Cleared on Justification Clearance Port Courier or DHL or
Country (Y/N) reason Select from below Arrival or TP for TP Cargo CHA
clearance types

Courier Clearance is not allowed in AMD, HYD, CJB & CCU

Clearance Documents for each Clearance Type

S.No Clearance Type Mandatory List of Documents Document Recieved
Duty Exemption Certificate, if applicable
1 Home Consumption Duty For Textile - RCMC copy if applicable
Country of Origin Certificate, if applicable
2 EPCG / DEEC / Other Schemes Copy of License with annexure detail
Annex 1 with approved product list
3 EOU Green card copy
EOU unit address approval
4 ADC Import Import Licence ( Form-10, 11,12)
5 Product Name Manufacturer’s License/R&D registration Copy
6 Aircraft Parts Import Licence copy of the Schedule/ Non-Schedule
7 Product Name DGCA Certificate
8 Food Import / PHA Manufacturer’s License/R&D registration Copy
9 Leather / WLRO Copy of Registration certificate Council of Leather
10 Related Party Either SVP Order or Provisional Bond copy
11 Repair & Return
12 Clearance Instructions Required
13 Exhibition goods( Re-imports) As per Customs Requirement
14 High Sea Sales
15 SEZ
16 PQ/ Seeds

CHA Details
S.No CHA Name Contact Name Mobile / Landline Number eMail Address

Product Details
S.No Product Name Description HS Code

Please provide the product Master list if product details exceed 3 lines next.
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Mandatory Clearance Documents to be Collected for All Clearance Types

AD Code Authorisation Letter GATT IEC Copy
 DECLARATION CUM UNDERTAKING FOR GSTIN

Date

To,
DHL Express (India) Pvt. Ltd. (“DHL”),
6th Floor, Silver Utopia,
Cardinal Gracious Road, Chakala,
Andheri (East) Mumbai - 400 099.

Sub.: Declaration under Goods & Services Tax (GST)

Sir,

I/We, being [Individual/Proprietor/Partner/Karta/

Director/Trustee] of [Name of the Firm/Company/Trust/
Association] hereby declare that I/We are exempted from GST Registration or are not required to obtain registration
under GST as I/we are (Mention the reason with reference to the act)

We agree that DHL shall not be responsible for any Taxes (or interest or penalty thereon) which is arising on account
of our being unregistered under GST and our failure to properly remit or report any Taxes arising from the Services
provided by DHL. We promise to remit the amount invoiced / charged to us including GST by DHL for services
provided on agreed due date.

In case of any violation, breach or non-compliance of any of the GST provisions by me/us which will have an impact on
the benefits accruing to DHL under GST, or any costs, fine or penalty, then in such case, I / We undertake to keep DHL
fully indemnified and DHL will have all the rights to recover such amount of benefits from me / us, along with
applicable interest and penalty thereon, as prescribed under GST legislation.

I/We note that I/We will not be entitled to avail input tax credit arising from the amount invoiced for Services provided
by DHL, as I am aware that input tax credit would be permitted or can be taken by registered taxable person under
GST only.

This declaration may be used for all Customs or other regulatory and tax purposes and will be binding on me for all
shipments that are either consigned to me or shipped by me, irrespective of, who bears the freight cost.

Thanking you,

For (Full Name of customer as mentioned on PAN Card)

(PAN Card No.)

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(Company Seal and Stamp)

 DECLARATION CUM UNDERTAKING FOR NON AVAILABILITY OF TAN

To,
DHL Express (India) Pvt. Ltd.,
6th Floor, 801 A, Silver Utopia ,
Cardinal Gracias Road, Chakala, Andheri (East),
Mumbai - 400 099.

Sub: Tan Number

Dear Sir,

We wish to inform you that we do not have TAN number at present.We would not deduct TDS for our payment to DHL
as we do not have Tan number.

For (Full Name of customer as mentioned on PAN Card)

(PAN Card No.)

(Company Seal and Stamp)

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GST ANNEXURE
Company Name State Zip TAN No.
PAN No. Type of Customer Address Line 1 Address Line 2 City State GSTIN
(As per PAN) Code Code (Optional)

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