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Training on 5W+1H

Trainer R.Bhardwaj
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Problem Solving Hierarchy

Complexity Advanced
of Problem

Major Kaizen PPA

Standard Kaizen
Quick Kaizen
Kaizen

5 Why

5W + 1H

5G
1 week 3 months Time
taken

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5W e 1H Simple 6 questions (the name comes from English language, W and H letters)

What? - What thing / product did you see the problem on?
When? - When did the problem occur? Which phase in the process? Start, run, stop, …
Where? - Where did you see the problem? Equipment or product?
Who? - Is the problem related to skill? Are one or more operator involved?
Which? - Which trend (pattern) did you see the problem?? When is more frequent, Monday
morning? After shift?
How? - How is the state changed from Optimal? How much is frequent?

It is the tools for problems description.

The 6 questions help to evaluate every aspect of the phenomena. An detailed and careful
description is vital in root cause analysis.

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5W+1H: Example

Impurity coming from cloth fiver used in a cleaning cycle of seal in

WHAT
sealing area.
The problem is especially evident on the body where impurities
WHERE from cleaning cloth prevent seal to stick perfectly

Operator cuts cloth in two part to improve working surface. This

WHO
operation releases fibers

WHEN During cycle sealant cleaning.

Experimented other cleaning material which would not release

WHICH impurity.

No changes in equipment or working procedure. Only

HOW working tools has been modified

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W- Waste ( Muda),
U- Unevenness ( Mura)
S- Strain ( Muri)
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Magneti Marelli Talbros Chassis Systems Pvt.Ltd FI_Training

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Magneti Marelli Talbros Chassis Systems Pvt.Ltd FI_Training

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Magneti Marelli Talbros Chassis Systems Pvt.Ltd FI_Training

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