BSBINN601 Assignment 3

Employees Feedback Survey

Name: _____________________(optional)

Position: _________________________ Department:_________________

Dimension Questions Satisfactory score Comment

(1-lowest, 10-

hightest)
Training The training is useful and adequate
Role Clarity The roles and responsibilities are

clear
Trust Trust in the change management

(CM) process and management

Evaluation The performance is fairly measured

Leadership Leadership is adequate and

confidence inspiring
Communication Communication is clear and two-

way
Procedures The procedures are clear and

effective to follow
Recognition The performance is recognized
Diversity Individual differences are valued and

appreciated by Fast Track Couriers

Team work Team work is encouraged and

promoted
Discussion with union representative:
The survey shows that training is adequate for the staff and they are clear with roles and

responsibilities. However, the drivers do not trust in the change management process and

management. They concern the performance will not be evaluated fairly.

The leadership and communication are average and employees request more two-way

communication.

The additional input: revise communication plan and address any needs of stakeholders and

build their trust and teamwork in workplace.

 Revised communication plan
Audience Message (with When Communicati Person Risk (if not
strategic on method responsible implemente
elements) d)
HR manager Revised HR 9 am–10 Email (invite CM consultant Lack of trust
manager am, 1 July with agenda). and interest
duties by 2013. Face-to-face in the
explain (office training business
connection room).
between
change
strategy and
job security
and improve
employee skill
Trucking/ Change 11.30 am– Email (invite HR manager Lack of
operational management 12.30 pm, with agenda). knowledge
manager strategy – 1 July Face-to-face and
duties of 2013. (office training information
trucking room).
manager.
Managemen Revised job 2 pm–3 Email (invite HR manager Lack of team
t team duties of pm, 1 July with agenda). spirit and
managers. 2013. Face-to-face motivation
Improve (office training to workers
operational room).
efficiency;  
Acknowledge
employee
concerns;
making the
workplace
cohesive per
industrial
standards;
Gain trust and
acceptance.
Trucking Change 9 am–10 face-to-face HR manager, Resistance to
team management am, 4 July including a Change change,
strategy 2013. 30mins management delay in
impacts to information consultant delivery or
trucking team. session non-effective
Duties of services
truckers – which lead
provide an to increase
explanation of in costs.
what will be
required.
Business need
– gain support
by
emphasising
possible
negative
effects on jobs
if change does
not happen.
Training
schedule –
emphasise
mandatory
nature and
threaten
performance
review
consequences
for non-
compliance.
Sales team Change 11 am– Face-to-face Sales manager Lack of skills
management 11.30 am, (office training to run team to increase
strategy 4 July room). meeting. sales.
summary. 2013.
Benefits to
organisation.
Office team: Change 11.30 am– Face-to-face Office manager Lack of
Accountant; management 12 pm, 4 (office training to run team control and
Administrati strategy July 2013. room). meeting. administratio
ve support summary. n.
person Benefits to
organisation.
Truckers Request for Three Feedback New CM Lack of
(All other feedback. weeks survey on ten consultant to improvemen
employees post- dimensions of design and t.
to receive training. employee implement.
brief satisfaction. HR manager to
summary research
only) benchmarking.

Information session plan

Activities / Session Duration Goals

Introduction 5 mins To understand the change strategy and

Show survey result and analysis address barriers to change in risk analysis
brainstorming activity 10 mins Understand the reasons drivers resist

changing

Usage of the PDA/GPS system 10 mins Drivers to understand the purpose of the

with cases. system is to become more technology in

Address the drivers’ concern. the system which benefit to the market

and customer.

It won’t use for tracking the driver.

Survey 5 mins value employee opinion