Survey Reliance Retail

CUSTOMER SATISFACTION SURVEY,TOWARDS SERVICES PROVIDED BY

RELIANCE RETAIL STORES

Name:
R One Card No.
Phone No.

1= highly dissatisfactory, 2= dissatisfactory, 3=neutral, 4=satisfactory, 5= highly satisfactory

---------------------------------------------------------------------------------------------------------------------------

[1] (a) Do you shop regularly at Reliance Stores?/how frequently you shop at Reliance store?

YES NO

(b) How often?

Monthly
Quarterly
Seasonally/ during offers

[2] What is your expenditure on shopping at Reliance stores?

Up to 1001-2000 2001-3000 3001-4000 4001 and

1000 Above

[3] (a) Are you satisfied with the brands offered by reliance under different
departments and categories?

YES NO

(b) Rate the following departments on your level of satisfaction for the brands/ products
being offered: (1=highly dissatisfied…. 5=highly satisfied)

Rating 1 2 3 4 5
Dept.
/Category
Men’s Wear
Women’s Wear
Kid’s Wear
[4] (a) Are you satisfied with the prices for different brands offered at reliance Retail
Stores?

YES NO
[5] What is the most important problem that you face in reference to the brands/ products
offered at the store? (select any one of the following)

A Unavailability of different sizes

B Unavailability of colour options
C Limited brands/ products being offered
D Brands/ products are highly priced for their value

[6] (a) Are you satisfied with the discounts and offers that come up at the store?

YES NO

(b) According to you, which is the best source of information about these discounts and
offers?

Tele Calls E-mails Messages Store Visit

[7] How would you rate the customer handling and the behaviour of the floor staff at the
store on a five-point rating scale?

1 2 3 4 5

[8] (a) Are you satisfied with the services of Customer Service Desk?

YES NO

(b) Rate the following services on the basis of your level of satisfaction:

SERVICES 1 2 3 4 5
Billing
Exchange
Tailoring
Other Services (Lost & Found, customer handling, information,
etc.)

[9] Rate the following for your perception of the store and its offerings:

Offerings: 1 2 3 4 5
Product Quality
Pricing Strategy
Discounts and Offers
Advertising and Information
Ambience
Store Location
[10] Any suggestions:

Thank you for giving your valuable time to us.

HAVE A NICE DAY